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Why Is AI Becoming the New Modernization Engine for Insurance?
Insurance AI is entering a more consequential phase. The opportunity is no longer limited to faster claims handling, document summarization, or customer-service automation. The next strategic frontier is core modernization: using AI to de-risk legacy-system transformation, orchestrate underwriting and claims workflows, reduce manual rework, and institutionalize stronger auditability across the operating model.
The consulting-firm consensus is clear. Claims remains the strongest ROI gateway, but the larger competitive advantage sits deeper in the enterprise — in the systems, processes, talent…
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