Latest / The CEO Diary with Fexingo: Leadership Lessons, Executive Decisions, and Corner Office Stories
How Hubert Joly Revived Best Buy with Human-Centered Leadership
In 2012, Best Buy was declared dead: showrooming was killing brick-and-mortar electronics retail. Then a French hotel executive named Hubert Joly took the corner office. This episode dives into Joly's counterintuitive strategy: instead of fighting Amazon on price, he made Best Buy stores a destination for expert advice, in-store experiences, and services like Total Tech Support. We focus on the pivotal decision to price-match Amazon and the company's tenfold stock rise by 2019. Lucas and Luna explore how Joly's 'people-first' philosophy and Renew Blue turnaround…
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