Latest / The Keynote Curators Podcast
179. How Clear Communication Elevates Customer Service with Barbara Khozam
Customer service is rarely won in the big moment.
It’s won in the pause before you respond.
In the tone you choose. In whether the other person feels heard, respected, and understood.
Today, I’m talking with Barbara Khozam about customer service, communication, respect, and why listening is still one of the most overlooked skills in business.
Because people don't just remember what you said.
They remember how you made them feel.
For event pros, leaders, and teams: if your audience cares about customer experience, trust, and creating stronger relationships through everyday interactions, this…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.