Latest / CareTalk: Healthcare. Unfiltered. / Safeguarding Patient Health Data with AI Solutions w/ AllClear ID CEO Bo Holland

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Safeguarding Patient Health Data with AI Solutions w/ AllClear ID CEO Bo Holland · CareTalk: Healthcare. Unfiltered.

• 0:00
  It's theoretically possible to assemble and interpret all of a patient's medical records for treatment and research, but in practice, it's nearly impossible.
• 0:08
  How can AI interoperability and a patient centric approach change that reality?
• 0:20
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• 1:29
  Welcome to Health Biz Briefs.
• 1:31
  I'm David Williams, President of Health Business Group here with Bo Holland, founder and CEO of All Clear ID.
• 1:36
  Bo is launching Health Bank One to give consumers access to all their medical records.
• 1:41
  Welcome, Bo.
• 1:42
  Thank you, David.
• 1:43
  Nice to be here.
• 1:45
  The first question is, why is identity protection so important in US health care?
• 1:49
  Well, there's two dimensions of it.
• 1:51
  One is if someone steals your identity and then goes and gets medical care in your name, which does absolutely happen.
• 1:57
  Now, your medical records have been contaminated with somebody else's information, someone else's blood type, someone else's history.
• 2:04
  And as you know, that history is what determines the care that you're going to get, the medications that you can take.
• 2:10
  And so it's a real problem.
• 2:12
  And so that needs to be resolved and cleaned up and there's a lot of medical identity theft.
• 2:17
  There is also just plain misidentification, which is not malicious, but you know, John Smith goes to the hospital.
• 2:24
  They get matched to the wrong John Smith and now the records are, you know, bent that way.
• 2:29
  And so being able to have a strong identity that solves those kinds of problems, both preventing the bad guy from using your information or the good guys from simply making a mistake like a record mismatch or a duplication is really key.
• 2:42
  So that's one side of it.
• 2:43
  The other side of it is we see this incredible rise in these ransomware attacks and health care, and these are destructive and they really have impact on patients.
• 2:52
  During the change health care breach earlier this year, people couldn't get their prescriptions refilled because the data wasn't available.
• 3:01
  Ascension had a massive outage.
• 3:03
  We live in Austin, Texas, and for weeks, the hospital system there was working off of paper and they didn't have access to the data.
• 3:12
  you know, makes you think, you're like, hey, maybe I should have a copy of this myself.
• 3:17
  And so if those big systems go down, at least I've got the data with me as a backup.
• 3:21
  And if I need to go to the pharmacy and get something refilled, I can at least show them the record.
• 3:25
  I can send it to them.
• 3:26
  If I need to get care, my records are always available.
• 3:30
  you know, as a resiliency system, as a backup system, when these attacks happen, you should have your own copy of the data.
• 3:38
  What is Health Bank One and why would anyone need it?
• 3:42
  So it is a bank that works for patients and it enables patients to basically exercise their new rights to have all of their data and actually control their medical information.
• 3:53
  So today that's not true, right?
• 3:55
  Our data lives all over the place at every doctor you've been to, every pharmacy, every lab, and you don't really have access to it.
• 4:02
  And so that is a real problem, the next place you need to go to get care.
• 4:06
  They always want to know your history.
• 4:08
  You fill out those forms again and again and again.
• 4:11
  They never seem to remember anything about you.
• 4:14
  And so what the bank does is it's a new entity that works for the patient and it does a couple of simple jobs.
• 4:20
  Collect all of your data in one safe place and keep it very secure with banking grade technology, not healthcare grade technology.
• 4:28
  And then number two, enable you to share that data with anyone worldwide.
• 4:31
  And so as a patient, we are free agents and we can share information freely, just like with our money, right?
• 4:38
  We can spend our money.
• 4:39
  Anywhere we want to, we can spend it wisely, poorly.
• 4:42
  We encourage you to do your best, but now you have that same power over your data.
• 4:46
  So it gives you a lot of options about where you're gonna go and get care.
• 4:49
  And then the third thing it does is actually helps you understand those records, understand your care, understand your conditions, what questions you should be asking the doctor.
• 4:58
  We built in an AI capability that will read in on your medical records and can answer any medical question for you.
• 5:04
  We're using GPT-4 there, which is the gold standard.
• 5:08
  And so it's a really empowering experience to get that lab test and instead of looking at it and going, huh, you know, that good, bad and different?
• 5:17
  I don't know.
• 5:18
  Is it worse than last time?
• 5:19
  I don't know.
• 5:20
  Being able to just ask a question in plain English.
• 5:23
  How am I doing?
• 5:24
  How is this better or worse than last time?
• 5:25
  What should I do?
• 5:27
  Same kind of questions you asked your doctor, but you only get 17 minutes with your doctor, you know, once in a while.
• 5:32
  Now you've got an app, the bank provides you that capability.
• 5:35
  And importantly, Privacy, everything is private.
• 5:39
  No data leaves the bank without your explicit consent.
• 5:42
  So you can have these chat conversations.
• 5:44
  You can take advantage of AI, can have your records, you know, in a safe and very private place.
• 5:50
  You mentioned AI is a key part of Health Bank One.
• 5:53
  How will that evolve if you look ahead maybe three years?
• 5:56
  What would be different?
• 5:58
  That's a great question.
• 6:00
  you know, hard to even imagine where this is going.
• 6:02
  You look at the last 24 months, how it has just, you know, gone by leaps and bounds.
• 6:06
  And this technology is remarkable.
• 6:09
  And one of the things people don't realize is that medicine has been publishing information forever.
• 6:14
  And so in terms of what CHAP GPT understands and knows, it is very deep in medicine and very knowledgeable.
• 6:22
  And Stanford has index where they show it's beating most medical students in terms of knowledge.
• 6:27
  It's better than most doctors in terms of knowledge and accuracy.
• 6:31
  And the bet is over the next two, three months, we're going to get another upgrade here.
• 6:36
  that will put it in the 99 % accuracy level.
• 6:40
  So whether that pans out exactly or not, the point is that it's good today, it's really good, and it's going to get a lot better.
• 6:47
  And so I think the standard of care is actually gonna flip.
• 6:51
  There's been skepticism of AI, totally get it.
• 6:54
  But if you use it, use it responsibly with the right training and boundaries.
• 6:59
  I think now if you're not using AI, if you're a doctor and you're not using AI, as a way to make sure you're up to date on the latest, that you're considering every alternative.
• 7:08
  When you see something new you haven't seen before, maybe the AI has.
• 7:12
  And so if you're not using that kind of a tool as a doctor, if you're not using that kind of tool as a patient, if you're still just Googling and web embedding, you are way behind the curve.
• 7:22
  So I think this is gonna be a tool that goes from, nobody even heard of it 24 months ago to now it's an absolute essential tool that you've gotta have.
• 7:31
  And it really does make a difference.
• 7:33
  particularly on the communication front between you and your doctors so you can have meaningful conversations where you actually understand what they're talking about.
• 7:41
  And I think most of them will enjoy talking to someone who's more informed than what we are today.
• 7:49
  Well, that's it for the latest Health Biz Brief.
• 7:50
  If you like what you hear, check out my Health Biz Podcast for a full length interview with Bo about his life and career.
• 7:57
  Bo Holland, founder and CEO of All Clear ID, thanks for joining me today on Health Biz Briefs.
• 8:02
  Thank you so much, David.
• 8:03
  Enjoy it.