"If You Want Trust, You Have to Ask Better Questions" | Julio De Brigard | GGP #066
Most shops do not lose trust in the bay. They lose it at the counter. In this Origin & Impact episode, Julio De Brigard explains how customer perception, communication quality, and front desk discipline directly shape outcomes, trust, and long term growth.
Julio’s story starts outside the U.S., landing in Florida and stepping behind the front counter of a shop he had never worked in before. Early on, the biggest challenge was not fixing cars. It was how customers experienced the shop, how concerns were documented, and how confidence was built during the first conversation.
The inflection…
The skinny
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