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The Woman Behind the Voice: Jill Gustavson on Leading with Heart and Hustle
In this episode of What It Takes: Business Owners Tell All, Jamie Seeker sits down with Jill Gustavson, Co-Founder and Executive Vice President of Topaz Services, LLC — a hospitality contact center that’s grown from a bootstrapped startup into a nationwide operation serving over 80 hotels.
Jill shares her remarkable 40+ year journey, beginning in the early days of tech publishing, where she started her career at Byte Magazine in the 1970s. With a deep background in publishing, project management, and advertising, Jill took the leap into entrepreneurship in 1986, co-founding San Francisco…
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