Geoffrey Smith: How Compassionate Moments, Not Corporate Mandates, Spark Engagement and Customer Satisfaction
Where do empathy and compassion impact corporate profits, employee experience, and customer satisfaction? In healthcare, and yes, in your industry, no matter what it is, it starts at the local level, as my guest today shares.
Today, Geoffrey Smith and I talk about his journey as an employee experience professional in healthcare, but how he didn't really understand his work or purpose until he saw it through the patient's eyes during his wife's cancer battle, and how the power of human connection relates to patient and customer outcomes. Geoffrey shares why annual employee pulse surveys are…
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