Latest / CEO Daily Brief with Dr. Jessica Kriegel
The Apology Era Is Over
In today’s episode:
The age of corporate apologies is over; now, it's more common to double down in the face of criticism.
Still, "I'm sorry" are some of a leader's most potent words. They create a powerful experience and open the door to empathy.
Many leaders are too insecure to use the tool. But when we never apologize--to preserve the idea that we're always right--everybody thinks we're always wrong.
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The skinny
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