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What Patients See, What Pharmacists See, and Why Both Matter

What happens when patients and healthcare professionals are experiencing the same problem, but seeing very different parts of it?

In my conversation with Brooke Boring, she described something that came up when the Hematology Oncology Pharmacy Association, better known as HOPA, brought patient advocacy organizations and professional organizations together around chemotherapy drug shortages.

Some patient organizations knew about the shortages from the news but weren’t hearing the same concerns directly from their communities. Meanwhile, pharmacists and other healthcare professionals were…

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