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VA’s New Tech Deal with Salesforce | Durham News
The VA’s latest tech gamble with Salesforce could finally fix what went wrong with its $50 billion, decade-long Cerner fiasco — a disaster linked to patient harm and broken systems. Instead of reinventing the wheel, Salesforce is expanding existing tools already in use across 150 facilities, including the Veterans Crisis Line, to slash appointment scheduling from 28 days to minutes. With flexible one-year contracts and clear performance metrics, this deal avoids the pitfalls of past mega-deals — and may finally deliver real efficiency without risking patient safety. Listen in comfort:Get a…
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