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Finding Meaning After Loss · The World Knowledge

• 0:00
  Speaker 1: Well, good afternoon, listeners. Thank you for coming on to
• 0:03
  Speaker 1: Lament of Hope podcast. As you guys know, we always
• 0:06
  Speaker 1: have so many interesting guests. And by the time this
• 0:09
  Speaker 1: one comes out, we're nearing our 300th episode, which is
• 0:12
  Speaker 1: really exciting. But I'm talking today with Jennifer Goff, who
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  Speaker 1: is the founder of Skip the Line. And I came
• 0:21
  Speaker 1: across this business and I was just so intrigued.
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  Speaker 2: I mean, Yeah, so we definitely get that question.
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  Speaker 3: And people, even when they hear about it and they
• 0:30
  Speaker 3: might be intrigued to learn more, they always ask us
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  Speaker 3: a lot of questions about how it got started, where
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  Speaker 3: did this idea come from, and why we have the business.
• 0:41
  Speaker 3: And when I started Skip the Line in 2017, it
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  Speaker 3: wasn't meant to be a company. It was an experiment
• 0:47
  Speaker 3: to see if people would hire me to wait in line.
• 0:51
  Speaker 3: I had heard about these guys in New York that
• 0:53
  Speaker 3: did it. for like Broadway tickets or Cronut sample sales.
• 1:02
  Speaker 3: So I decided to try when there was a big
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  Speaker 3: Game of Thrones pop-up bar in DC that summer. And
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  Speaker 3: basically it was all meant to eventually, once I kind
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  Speaker 3: of rolled it out into a formal business, it was
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  Speaker 3: really meant to help people save time.
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  Speaker 2: Waiting three hours in line for a bar was, if
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  Speaker 2: you enjoy that, I think that's great. But if you're
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  Speaker 2: someone who doesn't like to do that, maybe it's, you know, 85,
• 1:30
  Speaker 2: 90 degrees outside, you're sweating, it's uncomfortable. Maybe you're handicapped
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  Speaker 2: or disabled and you can't physically wait. You know, maybe
• 1:41
  Speaker 2: you're coming from out of town or you have to
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  Speaker 2: work and your work hours just interfere with things. And
• 1:47
  Speaker 2: even if it's just maybe you want to celebrate a
• 1:49
  Speaker 2: special occasion, right? We have a lot of people that
• 1:52
  Speaker 2: When we visit D.C., they hire us. It's for like
• 1:55
  Speaker 2: the Washington Monument, things like that, which are completely free.
• 1:59
  Speaker 2: But you have to get up at six in the
• 2:01
  Speaker 2: morning and people who are on vacation may not want
• 2:03
  Speaker 2: to waste two hours in line and want to sleep in.
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  Speaker 2: Or for people who are, you know, you're planning a
• 2:10
  Speaker 2: big night out with their friends, they're going to see
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  Speaker 2: a concert. but the line to wait just for general
• 2:17
  Speaker 2: admission could be like five hours. So they hire us
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  Speaker 2: while they go to dinner with their friends and get
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  Speaker 2: ready and all that fun stuff. So it really just
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  Speaker 2: kind of depends whether you're using it because you actually
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  Speaker 2: don't have the time, whether it's a special occasion or
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  Speaker 2: whether you physically can't because you're disabled.
• 2:39
  Speaker 1: So what do you think is the majority of your clients?
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  Speaker 1: Would they be people that, physically couldn't stand that long
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  Speaker 1: or could it be is it people who are mostly
• 2:49
  Speaker 1: doing something or touring um and they want someone to
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  Speaker 1: wait for them so they can do other things what
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  Speaker 1: is like the majority you think