Latest / Business Growth Spotlight
Ep.142 The Future of Outsourcing How People and AI Work Together at CertainlyCX
Show Notes:
In this episode of the Business Growth Spotlight, host Heidi Schalk welcomes Cindy Terapak, Co Founder and Chief People Officer of CertainlyCX, for a powerful conversation on building a people first, global customer experience organization.
Cindy shares her journey from retail and human resources into launching CertainlyCX, a BPO designed to support both employees and clients with flexibility, care, and intention. With more than 150 team members across 10 countries, she explains how consistent communication, lived values, and active listening help create strong culture and low…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.