Latest / The Chief Customer Officer Podcast
EP007: The Wisest Person in your Company You're Not Talking To
Jon Olson, Chief Legal Officer at Blackbaud, joins Jay and Jeff to flip the script on what legal teams are actually for.
Jon argues that the law department's job isn't to say no — it's to pave the road so the business can move fast.
Then the conversation turns to AI: how Blackbaud built an AI council to accelerate adoption, why law is uniquely suited for disruption by LLMs, and what it looks like when AI stops being a cost-saver and starts driving top-line revenue.
KEY TAKEAWAYS
Law is a revenue function: Jon reframes what legal teams are for — not compliance gatekeepers, but deal enablers…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.