Latest / Omni Talk Retail / Fast Five Shorts | Kroger And Schnucks Enhance Their Quick Delivery Offerings Via Instacart
Transcript
- 0:00This
- 0:00one
- 0:00is
- 0:00the
- 0:01rare
- 0:01dual
- 0:01headline
- 0:02because
- 0:02both
- 0:03Schnooks
- 0:03and
- 0:03Kroger
- 0:04have
- 0:04upped
- 0:05their
- 0:05quick
- 0:05delivery
- 0:05game.
- 0:06According
- 0:06to
- 0:06Grocery
- 0:07Dive,
- 0:07Schnooks
- 0:07Market
- 0:09is
- 0:09piloting
- 0:10late
- 0:10night
- 0:10delivery
- 0:11out
- 0:11of
- 0:11a
- 0:12fulfillment
- 0:12site
- 0:12in
- 0:13Ellisville,
- 0:14Missouri.
- 0:14Customers
- 0:15can
- 0:15place
- 0:15orders
- 0:16from
- 0:16the
- 0:16Schnooks
- 0:16or
- 0:17Instacart
- 0:18site
- 0:18and
- 0:18get
- 0:19groceries
- 0:19after
- 0:1910pm
- 0:20when
- 0:20the
- 0:20grocer's
- 0:21local
- 0:21stores
- 0:22are
- 0:22already
- 0:22closed.
- 0:23The
- 0:23fulfillment
- 0:24site,
- 0:24which
- 0:24was
- 0:24formerly
- 0:25a
- 0:25Straub's
- 0:26market,
- 0:26I
- 0:26hope
- 0:26I'm
- 0:27saying
- 0:27that
- 0:27correctly,
- 0:28has
- 0:28home
- 0:28goods,
- 0:29drinks,
- 0:29prepackaged
- 0:30food,
- 0:30fresh
- 0:30produce
- 0:30and
- 0:31alcohol,
- 0:31the
- 0:31St.
- 0:32Louis
- 0:33Post
- 0:33Dispatch
- 0:34also
- 0:34reported.
- 0:35And
- 0:35not
- 0:36to
- 0:36be
- 0:36outdone,
- 0:36according
- 0:37to
- 0:37Chain
- 0:37Storage,
- 0:38the
- 0:38Kroger
- 0:38company
- 0:38is
- 0:39also
- 0:39partnering
- 0:39with
- 0:39Instacart
- 0:40for
- 0:40its
- 0:41new
- 0:41express
- 0:41delivery
- 0:42service.
- 0:43Customers
- 0:43can
- 0:43shop
- 0:44express
- 0:44delivery
- 0:45orders
- 0:45directly
- 0:46from
- 0:46the
- 0:46Kroger
- 0:47website
- 0:47and
- 0:47digital
- 0:48app,
- 0:48receiving
- 0:49the
- 0:49same
- 0:49prices,
- 0:50savings
- 0:50and
- 0:50rewards
- 0:51found
- 0:51in
- 0:52store.
- 0:52And
- 0:52members
- 0:53of
- 0:53the
- 0:53$99
- 0:54per
- 0:54year
- 0:54level
- 0:55of
- 0:55the
- 0:55Boost
- 0:55by
- 0:56Kroger
- 0:56plus
- 0:57loyalty
- 0:57program
- 0:58always
- 0:58get
- 0:58free
- 0:59deliver
- 0:59delivery
- 1:00on
- 1:01Express
- 1:01Delivery
- 1:02orders.
- 1:02Yes,
- 1:02and
- 1:02I
- 1:03always
- 1:03love
- 1:03saying
- 1:03Boost
- 1:04by
- 1:04Kroger
- 1:04plus
- 1:05Loyalty
- 1:05program.
- 1:06That's
- 1:06my
- 1:06rolls
- 1:06off
- 1:06the
- 1:07tongue
- 1:07program.
- 1:07Yeah,
- 1:08just
- 1:08rolls
- 1:08off
- 1:08the
- 1:08tongue,
- 1:08doesn't
- 1:09it?
- 1:09Woo.
- 1:10I
- 1:11know
- 1:11you
- 1:11have
- 1:11a
- 1:11lot
- 1:11of
- 1:11marketing
- 1:12thoughts
- 1:12on
- 1:12that
- 1:12one.
- 1:13And
- 1:13why
- 1:13do
- 1:14you
- 1:14think
- 1:14we
- 1:14are
- 1:14seeing
- 1:15a
- 1:15rush
- 1:15of
- 1:16quick
- 1:16delivery
- 1:17headlines
- 1:17this
- 1:17week?
- 1:18For
- 1:19one
- 1:19reason,
- 1:19and
- 1:20that
- 1:20is
- 1:20the
- 1:20headline
- 1:21that
- 1:21I
- 1:21feel
- 1:22like
- 1:22fell
- 1:22under
- 1:22the
- 1:23radar
- 1:23as
- 1:23part
- 1:23of
- 1:23Walmart's
- 1:24earnings
- 1:24last
- 1:24week
- 1:25and
- 1:25that
- 1:25is
- 1:25that
- 1:25Walmart
- 1:26is
- 1:26now
- 1:27reaching
- 1:2793%
- 1:29of
- 1:30households
- 1:30with
- 1:30same
- 1:30day
- 1:31delivery.
- 1:31Let
- 1:32that
- 1:32one
- 1:33sink
- 1:33in.
- 1:33Great
- 1:33point.
- 1:34You
- 1:34look
- 1:35at
- 1:35the
- 1:35announcements
- 1:35from
- 1:35Kroger
- 1:36and
- 1:36Schnooks,
- 1:36the
- 1:37hours
- 1:37are
- 1:37exactly
- 1:38the
- 1:38same.
- 1:38They're
- 1:38delivering
- 1:39until
- 1:39midnight
- 1:40and
- 1:40then
- 1:40they're
- 1:40starting
- 1:40back
- 1:40up
- 1:41at
- 1:416am
- 1:41which
- 1:41is
- 1:41what
- 1:42Walmart
- 1:42already
- 1:43does.
- 1:43And
- 1:43ultimately
- 1:44Chris,
- 1:44this
- 1:44all
- 1:45comes
- 1:45down
- 1:46to
- 1:46what
- 1:46are
- 1:46my
- 1:47options,
- 1:47you
- 1:47know,
- 1:47if
- 1:47I
- 1:48go
- 1:48on
- 1:48Instacart
- 1:49or
- 1:49if
- 1:50I
- 1:50go
- 1:50to
- 1:50Walmart.
- 1:50Plus
- 1:51the
- 1:51second
- 1:51I
- 1:51get
- 1:51home
- 1:52from
- 1:52second
- 1:52shift
- 1:53at
- 1:53night
- 1:53and
- 1:53I
- 1:53need
- 1:53groceries,
- 1:54do
- 1:54I
- 1:55care
- 1:55where
- 1:55they're
- 1:56from?
- 1:57Probably
- 1:57not.
- 1:58I
- 1:58just
- 1:58want
- 1:59to
- 1:59get
- 1:59them
- 2:00at
- 2:00that
- 2:00time
- 2:01when
- 2:01I
- 2:01need
- 2:01them,
- 2:02when
- 2:02I
- 2:02want
- 2:02them.
- 2:02And
- 2:03so
- 2:03I
- 2:03think
- 2:04it's
- 2:04a
- 2:04great
- 2:04opportunity
- 2:05for,
- 2:05I
- 2:05mean
- 2:06even
- 2:06even
- 2:06though
- 2:07it's
- 2:07indirect,
- 2:08I
- 2:08think
- 2:08competition
- 2:09with
- 2:09Walmart,
- 2:10I
- 2:11still
- 2:11think
- 2:11it's
- 2:11a
- 2:11great
- 2:11opportunity
- 2:12for
- 2:12schnooks
- 2:12and
- 2:13for
- 2:13Kroger
- 2:13because.
- 2:14And
- 2:14especially
- 2:14for
- 2:15schnooks
- 2:15because
- 2:15if
- 2:16I've
- 2:16never
- 2:16ordered
- 2:17from
- 2:17schnooks
- 2:17before
- 2:17but
- 2:18I
- 2:18go
- 2:18on
- 2:18Instacart
- 2:19and
- 2:19They're
- 2:19the
- 2:20one
- 2:20that's
- 2:20available.
- 2:20It's
- 2:21the
- 2:21same
- 2:21thing
- 2:21with
- 2:21Save
- 2:21a
- 2:21Lot
- 2:22that
- 2:22we
- 2:22saw,
- 2:22you
- 2:22know,
- 2:23a
- 2:23couple
- 2:23of
- 2:23weeks
- 2:23back
- 2:24with
- 2:24their,
- 2:25their
- 2:25format.
- 2:25Like
- 2:26I
- 2:26don't
- 2:26care
- 2:27who
- 2:27the
- 2:27grocer
- 2:27is,
- 2:27I
- 2:28just,
- 2:28I
- 2:28want
- 2:28my
- 2:28eggs
- 2:29and
- 2:29my
- 2:29bread
- 2:30and
- 2:30my
- 2:30milk
- 2:30and
- 2:31my
- 2:31bottle
- 2:31of
- 2:31wine
- 2:32or
- 2:32whatever
- 2:32it
- 2:32might
- 2:33be
- 2:33when
- 2:34I
- 2:34get
- 2:34home
- 2:34at
- 2:34that
- 2:35time.
- 2:35And
- 2:35so
- 2:35I
- 2:35think
- 2:36you,
- 2:36you're
- 2:36also
- 2:37gaining
- 2:37new
- 2:37customers
- 2:38in
- 2:38a
- 2:38way
- 2:39that
- 2:39you
- 2:39probably
- 2:40wouldn't
- 2:40have
- 2:40been
- 2:41able
- 2:41to
- 2:41before
- 2:42by
- 2:43not
- 2:43offering
- 2:43the
- 2:44service.
- 2:44So
- 2:45I
- 2:45like
- 2:45it,
- 2:46I
- 2:46think
- 2:46it's
- 2:47smart.
- 2:47I
- 2:47think
- 2:47the
- 2:48bigger
- 2:48headline
- 2:48here
- 2:49though
- 2:49is
- 2:49Walmart's,
- 2:50Walmart's
- 2:51coming
- 2:51for
- 2:51you
- 2:51grocers
- 2:52and
- 2:52you
- 2:53need
- 2:53to
- 2:53be
- 2:53prepared
- 2:53to
- 2:54have
- 2:54that
- 2:54same
- 2:54offering
- 2:55to
- 2:55hang
- 2:55on
- 2:55to
- 2:56your
- 2:56customers.
- 2:56But
- 2:57what
- 2:57do
- 2:57you
- 2:57think?
- 2:58Yeah,
- 2:58I
- 2:58agree
- 2:59with
- 2:59you
- 3:00at
- 3:01the
- 3:01start
- 3:01and
- 3:01then
- 3:01I
- 3:01disagree
- 3:02with
- 3:02you
- 3:02slightly
- 3:02so
- 3:03let
- 3:03me
- 3:03explain
- 3:03why.
- 3:03So
- 3:04I
- 3:04think,
- 3:04and
- 3:04you
- 3:04mentioned
- 3:05the
- 3:05point
- 3:05about
- 3:05Walmart
- 3:05yesterday,
- 3:06I
- 3:06think
- 3:06that's.
- 3:06Yeah,
- 3:07that's
- 3:07crazy.
- 3:0793%
- 3:08of
- 3:08the
- 3:08country,
- 3:08you
- 3:09know,
- 3:09is
- 3:09within
- 3:09same
- 3:10day
- 3:10now
- 3:10I
- 3:10think.
- 3:10Right,
- 3:11and
- 3:11that's,
- 3:11that's
- 3:11what
- 3:11statistic
- 3:12you
- 3:12quoted
- 3:13and
- 3:14what
- 3:14it
- 3:14makes
- 3:14me
- 3:14think
- 3:15about
- 3:15too
- 3:15is
- 3:15I
- 3:16wonder
- 3:16if
- 3:16the,
- 3:18the
- 3:18level
- 3:18to
- 3:19which
- 3:19Walmart
- 3:20has
- 3:20been
- 3:20pulling
- 3:20the
- 3:20high
- 3:21income
- 3:21shoppers
- 3:22is
- 3:22not
- 3:23hurting
- 3:23all
- 3:24of
- 3:24grocery
- 3:25too
- 3:26because
- 3:26you
- 3:26know,
- 3:26I
- 3:27think
- 3:27about
- 3:27these
- 3:27types
- 3:28of
- 3:28services
- 3:28and
- 3:28the
- 3:29thing
- 3:29I
- 3:29started
- 3:29about
- 3:29is
- 3:30these
- 3:30are,
- 3:30these
- 3:30are
- 3:30expensive,
- 3:31these
- 3:31cost
- 3:31money
- 3:32and
- 3:32so
- 3:32the
- 3:32people
- 3:33that
- 3:33are
- 3:33gonna,
- 3:33that
- 3:33are
- 3:33gonna
- 3:34utilize
- 3:34them
- 3:34the
- 3:34most
- 3:34are
- 3:35probably
- 3:35the
- 3:35people
- 3:35that
- 3:35can
- 3:36afford
- 3:36them.
- 3:37And
- 3:37so,
- 3:38and
- 3:38those
- 3:38are
- 3:38your
- 3:38best
- 3:39shoppers
- 3:39traditionally
- 3:40too.
- 3:40Like
- 3:40the
- 3:41best
- 3:41shoppers
- 3:41that
- 3:41make
- 3:42the
- 3:42most
- 3:42trips,
- 3:42that
- 3:42engage
- 3:43with
- 3:43you
- 3:43the
- 3:43most
- 3:43digitally.
- 3:44So
- 3:44I'm
- 3:44wondering
- 3:44if
- 3:45Walmart
- 3:45is
- 3:45starting
- 3:46to
- 3:46pull
- 3:46them,
- 3:47you
- 3:47know,
- 3:47across
- 3:47the
- 3:48nation
- 3:48and
- 3:48that's
- 3:48why
- 3:49you're
- 3:49seeing
- 3:49this.
- 3:49I
- 3:49don't
- 3:50know,
- 3:50it's
- 3:50something
- 3:50I
- 3:50started
- 3:50to
- 3:51think
- 3:51about.
- 3:51I
- 3:51have
- 3:51no
- 3:51idea.
- 3:52I'm
- 3:52sure,
- 3:52I'm
- 3:53sure
- 3:53our
- 3:53friends
- 3:53at
- 3:53Schnooks
- 3:54will
- 3:54tell
- 3:54us
- 3:54if
- 3:54we're,
- 3:54you
- 3:54know,
- 3:55on
- 3:55the
- 3:55right
- 3:55page
- 3:55with
- 3:56that.
- 3:56The
- 3:56part
- 3:57where
- 3:57I
- 3:57disagree
- 3:57with
- 3:57you
- 3:58slightly
- 3:58is,
- 3:59and
- 4:00it's
- 4:00not
- 4:00so
- 4:01much
- 4:01a
- 4:01disagreement,
- 4:01it's
- 4:01just,
- 4:02I
- 4:02think
- 4:02it's
- 4:02another
- 4:02wrinkle
- 4:02is
- 4:03like,
- 4:03I
- 4:03think
- 4:04given
- 4:04that
- 4:04if
- 4:04that's
- 4:04the
- 4:05case
- 4:05then
- 4:05the
- 4:05grocers
- 4:06have,
- 4:06the
- 4:07grocers
- 4:07have
- 4:07to
- 4:07do
- 4:08this
- 4:08right.
- 4:08That
- 4:08they
- 4:08have
- 4:09no
- 4:09other
- 4:09choice
- 4:09but
- 4:09to
- 4:10do
- 4:10it.
- 4:10But
- 4:11by
- 4:11the
- 4:11same
- 4:11token,
- 4:12unlike
- 4:13Walmart,
- 4:14I
- 4:14worry
- 4:15they
- 4:15don't
- 4:15have
- 4:15the
- 4:15same
- 4:16basket
- 4:17of
- 4:17higher
- 4:17margin
- 4:18items
- 4:18helping
- 4:18to
- 4:18defray
- 4:19of
- 4:20these
- 4:20efforts.
- 4:21Yeah.
- 4:21You
- 4:21know,
- 4:22or
- 4:22the
- 4:22number
- 4:22of
- 4:22deliveries
- 4:23going
- 4:23out.
- 4:23So
- 4:24why
- 4:24you
- 4:24have
- 4:24to
- 4:24do
- 4:24it?
- 4:25I
- 4:25don't
- 4:25know
- 4:25that
- 4:25it's
- 4:25economically
- 4:26sustainable
- 4:27to
- 4:27do
- 4:27it.
- 4:28And
- 4:28that's
- 4:28the
- 4:28question
- 4:29I
- 4:29have.
- 4:29And
- 4:29so,
- 4:30you
- 4:30know,
- 4:30again,
- 4:30it
- 4:30just
- 4:31goes
- 4:31back
- 4:31to.
- 4:31Walmart
- 4:32has
- 4:32done
- 4:32a
- 4:32really,
- 4:32really
- 4:33good
- 4:33job
- 4:33here
- 4:34of
- 4:34differentiating
- 4:35themselves
- 4:35in
- 4:36the
- 4:36marketplace,
- 4:36particularly
- 4:37when
- 4:37it
- 4:37comes
- 4:37to
- 4:38grocery
- 4:38and
- 4:38quick
- 4:39delivery.
- 4:39Right,
- 4:40I
- 4:40know,
- 4:40I
- 4:40think
- 4:40you're
- 4:41right.
- 4:41And
- 4:42excuse
- 4:42me,
- 4:42another
- 4:43thing
- 4:43I
- 4:43think
- 4:43this
- 4:43will
- 4:43bring
- 4:44into
- 4:44the
- 4:44fold
- 4:44is
- 4:45what
- 4:45investments
- 4:46then
- 4:46do
- 4:46like
- 4:47schnooks
- 4:47and,
- 4:48and
- 4:48even
- 4:48Kroger,
- 4:49like
- 4:49Kroger
- 4:49is
- 4:49working
- 4:49with
- 4:50Ocado
- 4:50to
- 4:50help
- 4:50fulfill
- 4:51these
- 4:51orders.
- 4:51But
- 4:51what
- 4:51investments
- 4:52will
- 4:52snooks
- 4:53have
- 4:53to
- 4:53make
- 4:53upstream
- 4:54too
- 4:54to
- 4:54be
- 4:54able
- 4:54to
- 4:54support
- 4:55this?
- 4:55Like
- 4:56will
- 4:56they
- 4:56have
- 4:56to
- 4:56get
- 4:56into
- 4:57micro
- 4:57fulfillment
- 4:57to
- 4:58make
- 4:58it
- 4:58worth
- 4:58it?
- 4:58You
- 4:59have
- 4:59to
- 4:59find
- 4:59a
- 4:59way
- 4:59to
- 4:59lower
- 4:59the
- 5:00costs.
- 5:00Right,
- 5:01right,
- 5:02absolutely.
- 5:02But
- 5:02they
- 5:02are
- 5:03doing
- 5:03that.
- 5:03It
- 5:03sounds
- 5:03like
- 5:03because
- 5:04it's
- 5:04a
- 5:04dark
- 5:04store.
- 5:04Right.
- 5:05That
- 5:05they.
- 5:05Formerly
- 5:06there
- 5:06was
- 5:06a.
- 5:06Formerly
- 5:06enough.
- 5:07So
- 5:07that's
- 5:07an
- 5:07interesting
- 5:07wrinkle
- 5:08here
- 5:08too.
- 5:08They
- 5:08are.
- 5:08Yeah.
- 5:09Seems
- 5:09like
- 5:09they're
- 5:09looking
- 5:10at
- 5:10that.
- 5:10We
- 5:10don't
- 5:10know
- 5:10to
- 5:10what
- 5:11degree
- 5:11they
- 5:11are,
- 5:11but.
- 5:11Yeah,
- 5:11that's
- 5:12a
- 5:12great
- 5:12point.
- 5:12Right.
- 5:14Well,
- 5:14lots,
- 5:15lots
- 5:16to
- 5:16come
- 5:16and
- 5:16especially
- 5:17from
- 5:17that
- 5:17Walmart
- 5:17headline,
- 5:1993%.
- 5:20I
- 5:20just,
- 5:20I
- 5:20still
- 5:21can't
- 5:21get
- 5:21over
- 5:21it.
- 5:21It
- 5:21still
- 5:22is
- 5:22astonishing
- 5:23to
- 5:23me,
- 5:24but
- 5:25I
- 5:25guess
- 5:25it
- 5:26makes
- 5:26sense.
- 5:26They're,
- 5:26they're.
- 5:27Walmart
- 5:27is
- 5:27moving
- 5:28at
- 5:28a
- 5:28pace
- 5:28that
- 5:29not
- 5:29a
- 5:29lot
- 5:29of
- 5:30people
- 5:30can
- 5:30compete
- 5:31with
- 5:31right
- 5:31now.