Hotel Jerome and the Art of Quiet Luxury | Stephane Lacroix
Hotel Jerome general manager Stephane Lacroix shares how Aspen’s historic luxury hotel preserves its soul, builds a culture of service and delivers a guest experience rooted in quiet luxury.
Why This Episode Matters
Why true luxury is more about attention than flash
How historic hotels stay relevant without losing their sense of place
What leaders can do to build trust before asking employees to perform
Why excellent service depends on communication and recovery, not perfection
Banter
Mark Pascal and Francis Schott begin their Aspen Food & Wine Classic adventure at Hotel Jerome, where they…
The skinny
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