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The Best Employees Have Clear Boundaries, Your AI Agents Need Them Too
This week I want to introduce the second part of the framework I've been building across these videos: bounded responsibility. Think about the best person you've ever managed, someone you trusted with real autonomy. That trust almost certainly came from clear boundaries, not the absence of them. They knew what they owned, what information they had access to, what decisions they could make, and exactly when to bring someone else in.
I walk through a detailed example: a customer success rep named Mark, given the vague instruction to "keep customers happy, use your judgment." That sounds…
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