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HubSpot Customer Agent Status: see which handoffs need a human | Shipped Jun 2026
HubSpot added a Customer Agent Status property to tickets, so your team can see which handoffs from the AI customer agent still need a person. We cover the four statuses, when the agent hands off, the live and async handoff options, the help desk views that sort waiting tickets, plan requirements, why a ticket can get stuck, and where our own research used a different name than HubSpot does.
Who it's for: support managers and help desk reps running HubSpot's customer agent, and admins who set up its handoff rules.
Our research first covered the Customer Agent Status property on June 25, 2026…
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