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Buy Or Sell: Lowe's AI Assistance For In-store Associate Customer Service? · Omni Talk Retail

• 0:00
  Lowe's
• 0:00
  has
• 0:00
  rolled
• 0:01
  out
• 0:01
  an
• 0:01
  AI
• 0:01
  assistant
• 0:02
  for
• 0:02
  Store
• 0:02
  Associates,
• 0:03
  according
• 0:03
  to
• 0:03
  Chain
• 0:04
  Storage.
• 0:04
  Again,
• 0:05
  Lowe's
• 0:05
  is
• 0:06
  introducing
• 0:06
  Milo
• 0:07
  Companion,
• 0:08
  an
• 0:08
  AI
• 0:08
  enabled
• 0:09
  employee
• 0:10
  app
• 0:10
  developed
• 0:10
  in
• 0:10
  partnership
• 0:11
  with
• 0:11
  OpenAI.
• 0:12
  The
• 0:12
  app
• 0:12
  provides
• 0:13
  access
• 0:13
  to
• 0:13
  product
• 0:13
  details,
• 0:14
  project
• 0:14
  advice
• 0:15
  and
• 0:15
  inventory
• 0:15
  information,
• 0:16
  and
• 0:16
  also
• 0:16
  speeds
• 0:17
  up
• 0:17
  the
• 0:17
  employee
• 0:18
  onboarding
• 0:18
  process.
• 0:19
  According
• 0:20
  to
• 0:20
  Lowe's,
• 0:20
  the
• 0:21
  launch
• 0:21
  of
• 0:21
  Milo
• 0:21
  Companion
• 0:22
  to
• 0:22
  all
• 0:22
  associates
• 0:23
  across
• 0:23
  its
• 0:24
  more
• 0:24
  than
• 0:24
  1700
• 0:25
  stores
• 0:25
  marks
• 0:26
  the
• 0:26
  first
• 0:26
  time
• 0:26
  a
• 0:26
  retailer
• 0:27
  has
• 0:27
  successfully
• 0:28
  implemented
• 0:28
  this
• 0:28
  top
• 0:29
  type
• 0:29
  of
• 0:29
  technology
• 0:30
  at
• 0:30
  scale.
• 0:30
  Milo
• 0:31
  Companion
• 0:32
  uses
• 0:32
  generative
• 0:32
  AI
• 0:33
  to
• 0:33
  let
• 0:33
  associates
• 0:33
  obtain
• 0:34
  answers
• 0:34
  to
• 0:35
  customer
• 0:35
  inquiries
• 0:36
  using
• 0:36
  natural
• 0:37
  conversational
• 0:38
  prompts,
• 0:39
  including
• 0:39
  voice
• 0:39
  to
• 0:39
  text
• 0:40
  for
• 0:40
  faster
• 0:40
  hands
• 0:41
  free
• 0:41
  use.
• 0:41
  The
• 0:42
  prompts
• 0:42
  can
• 0:42
  include
• 0:42
  inquiries
• 0:43
  like
• 0:44
  what
• 0:44
  kind
• 0:44
  of
• 0:44
  fertilizer
• 0:45
  works
• 0:45
  best
• 0:45
  for
• 0:45
  Bermuda
• 0:46
  grass?
• 0:46
  Or
• 0:47
  how
• 0:47
  can
• 0:47
  I
• 0:47
  fix
• 0:48
  a
• 0:48
  leaky
• 0:48
  faucet
• 0:49
  and
• 0:49
  receive
• 0:49
  actionable
• 0:50
  information
• 0:50
  on
• 0:51
  the
• 0:51
  handheld
• 0:51
  devices
• 0:52
  that
• 0:52
  they
• 0:52
  already
• 0:52
  use.
• 0:54
  Ben,
• 0:55
  you
• 0:55
  get
• 0:56
  this
• 0:56
  question
• 0:56
  and
• 0:57
  it
• 0:57
  is
• 0:57
  also
• 0:57
  the
• 0:57
  A
• 0:57
  and
• 0:58
  M
• 0:58
  put
• 0:58
  you
• 0:58
  on
• 0:58
  the
• 0:58
  spot
• 0:59
  question
• 1:00
  they
• 1:00
  want
• 1:00
  to
• 1:00
  know.
• 1:01
  Ben,
• 1:02
  if
• 1:02
  Lowe's
• 1:02
  customers
• 1:03
  can
• 1:03
  now
• 1:03
  access
• 1:04
  the
• 1:04
  same
• 1:05
  AI
• 1:05
  assistant
• 1:05
  as
• 1:06
  In
• 1:06
  Store
• 1:06
  Associates,
• 1:07
  do
• 1:07
  you
• 1:07
  think
• 1:07
  they'll
• 1:08
  eventually
• 1:08
  just
• 1:08
  turn
• 1:09
  to
• 1:09
  their
• 1:09
  phones
• 1:09
  for
• 1:10
  In
• 1:10
  Store
• 1:10
  Home
• 1:11
  improvement?
• 1:11
  Asks
• 1:14
  I
• 1:14
  think
• 1:14
  it's
• 1:14
  a
• 1:14
  really
• 1:15
  good
• 1:15
  question
• 1:17
  and
• 1:17
  I
• 1:17
  think
• 1:18
  it's
• 1:18
  okay
• 1:18
  that
• 1:19
  it
• 1:19
  doesn't
• 1:19
  have
• 1:19
  to
• 1:19
  be
• 1:19
  an
• 1:20
  either
• 1:20
  or,
• 1:20
  and
• 1:20
  I
• 1:20
  think
• 1:21
  both
• 1:21
  are
• 1:21
  absolutely
• 1:22
  fine.
• 1:23
  So
• 1:23
  I
• 1:24
  really
• 1:24
  like
• 1:24
  this.
• 1:24
  This
• 1:24
  is
• 1:24
  a
• 1:25
  great
• 1:25
  use
• 1:25
  case
• 1:25
  for
• 1:26
  AI.
• 1:26
  Why
• 1:27
  is
• 1:27
  it
• 1:27
  a
• 1:27
  great
• 1:27
  use
• 1:27
  case
• 1:28
  for
• 1:28
  AI?
• 1:29
  There
• 1:29
  are
• 1:29
  certain
• 1:30
  categories
• 1:30
  where
• 1:31
  you
• 1:32
  a
• 1:32
  higher
• 1:33
  level
• 1:33
  of
• 1:34
  customer
• 1:34
  service
• 1:34
  is
• 1:35
  really
• 1:35
  helpful,
• 1:35
  but
• 1:36
  when
• 1:36
  you
• 1:36
  walk
• 1:36
  into
• 1:36
  the
• 1:36
  store,
• 1:37
  you've
• 1:37
  got
• 1:37
  no
• 1:37
  idea
• 1:38
  if
• 1:38
  the
• 1:38
  person
• 1:38
  you're
• 1:39
  speaking
• 1:39
  to
• 1:39
  has
• 1:39
  been
• 1:40
  in
• 1:41
  this
• 1:41
  category
• 1:41
  selling
• 1:42
  these
• 1:42
  products
• 1:42
  for
• 1:42
  20
• 1:43
  years
• 1:43
  or
• 1:43
  was
• 1:43
  just
• 1:43
  recruited
• 1:44
  last
• 1:44
  week
• 1:45
  and
• 1:45
  knows
• 1:45
  less
• 1:45
  about
• 1:45
  it
• 1:46
  than
• 1:46
  you
• 1:46
  do.
• 1:47
  So
• 1:47
  providing
• 1:48
  tools
• 1:48
  to
• 1:48
  help
• 1:49
  that
• 1:49
  consistency
• 1:50
  of
• 1:50
  experience
• 1:51
  is
• 1:51
  great.
• 1:52
  And
• 1:52
  you
• 1:52
  know
• 1:53
  what?
• 1:53
  If
• 1:53
  actually
• 1:53
  you're
• 1:53
  stood
• 1:54
  in
• 1:54
  front
• 1:54
  of
• 1:54
  the
• 1:54
  fixture
• 1:55
  and
• 1:55
  you
• 1:55
  just
• 1:55
  want
• 1:55
  to
• 1:55
  do
• 1:56
  that
• 1:56
  same
• 1:56
  query
• 1:56
  on
• 1:56
  your
• 1:57
  phone,
• 1:57
  that's
• 1:58
  okay.
• 1:59
  It's
• 2:00
  like
• 2:00
  the
• 2:00
  checkout
• 2:01
  versus
• 2:01
  Self
• 2:01
  checkout
• 2:02
  option.
• 2:02
  Sometimes
• 2:03
  introverts
• 2:03
  just
• 2:04
  like
• 2:04
  to
• 2:04
  walk
• 2:04
  around
• 2:04
  the
• 2:04
  store
• 2:04
  without
• 2:04
  talking
• 2:05
  to
• 2:05
  anybody
• 2:05
  and
• 2:06
  that's
• 2:06
  okay
• 2:06
  as
• 2:07
  well.
• 2:07
  So
• 2:07
  let's
• 2:07
  not
• 2:07
  see
• 2:07
  it
• 2:08
  as
• 2:08
  a
• 2:08
  negative.
• 2:09
  I
• 2:09
  think
• 2:09
  it's
• 2:10
  fine.
• 2:10
  You're
• 2:10
  democratizing
• 2:11
  the
• 2:11
  data
• 2:11
  and
• 2:12
  you're
• 2:12
  providing
• 2:12
  a
• 2:13
  better
• 2:13
  quality
• 2:13
  of
• 2:14
  response
• 2:14
  to
• 2:14
  everybody
• 2:15
  regardless
• 2:16
  of
• 2:16
  how
• 2:16
  they
• 2:16
  want
• 2:16
  to
• 2:16
  access
• 2:17
  it.
• 2:17
  And
• 2:18
  I
• 2:18
  think
• 2:18
  for
• 2:18
  that,
• 2:19
  great,
• 2:19
  well
• 2:19
  done
• 2:19
  Lowe's.
• 2:20
  Yeah,
• 2:20
  I
• 2:21
  agree.
• 2:21
  I'm
• 2:22
  going
• 2:22
  to
• 2:22
  knock
• 2:22
  the
• 2:22
  reporting
• 2:23
  on
• 2:23
  this
• 2:23
  one
• 2:23
  a
• 2:23
  little
• 2:23
  bit
• 2:24
  too,
• 2:24
  because
• 2:24
  I
• 2:24
  feel
• 2:25
  like
• 2:25
  it's
• 2:26
  it's
• 2:26
  just
• 2:27
  highlighting
• 2:27
  that
• 2:28
  particular
• 2:28
  use
• 2:29
  case
• 2:29
  of
• 2:29
  how
• 2:29
  to
• 2:29
  fix
• 2:30
  a
• 2:30
  leaky
• 2:30
  faucet
• 2:31
  and
• 2:31
  not
• 2:32
  what
• 2:32
  I
• 2:32
  think
• 2:32
  Lowe's
• 2:33
  set
• 2:33
  out
• 2:34
  like.
• 2:34
  I
• 2:34
  think
• 2:34
  Lowe's
• 2:34
  deserves
• 2:35
  more
• 2:35
  credit
• 2:35
  for
• 2:35
  what
• 2:36
  they
• 2:36
  set
• 2:36
  out
• 2:36
  to
• 2:37
  partner
• 2:37
  with
• 2:37
  Chat
• 2:37
  GPT
• 2:38
  to
• 2:39
  create
• 2:39
  with
• 2:39
  this
• 2:40
  Milo
• 2:40
  assistant,
• 2:41
  which
• 2:41
  really
• 2:42
  after
• 2:42
  talking
• 2:42
  to
• 2:42
  a
• 2:42
  Lowe's
• 2:43
  executive
• 2:43
  earlier
• 2:43
  this
• 2:44
  year
• 2:44
  who
• 2:44
  worked
• 2:44
  on
• 2:44
  this
• 2:45
  project,
• 2:45
  which
• 2:45
  really
• 2:46
  was
• 2:46
  about
• 2:46
  how
• 2:46
  do
• 2:47
  we
• 2:47
  use
• 2:47
  this
• 2:47
  for
• 2:47
  onboarding,
• 2:48
  how
• 2:48
  do
• 2:48
  we
• 2:49
  help
• 2:49
  our
• 2:49
  associates
• 2:50
  in
• 2:50
  the
• 2:50
  store
• 2:51
  who
• 2:51
  just
• 2:51
  started
• 2:52
  their
• 2:52
  summer
• 2:52
  job
• 2:52
  at
• 2:53
  Lowe's
• 2:53
  understand
• 2:54
  very
• 2:54
  quickly,
• 2:55
  like
• 2:55
  what
• 2:55
  time
• 2:56
  does
• 2:56
  our
• 2:56
  shipment
• 2:56
  get
• 2:56
  in,
• 2:57
  how
• 2:57
  quick,
• 2:57
  you
• 2:58
  know,
• 2:58
  what's
• 2:58
  our
• 2:58
  warranty
• 2:59
  like
• 2:59
  on
• 2:59
  these
• 2:59
  power
• 2:59
  tools
• 3:00
  so
• 3:00
  that
• 3:00
  they
• 3:00
  can
• 3:00
  quickly
• 3:01
  have
• 3:01
  that
• 3:01
  knowledge.
• 3:02
  And
• 3:02
  then
• 3:02
  Lowe's
• 3:02
  was
• 3:03
  using
• 3:03
  that
• 3:03
  to
• 3:03
  help
• 3:04
  them
• 3:04
  better
• 3:04
  train
• 3:05
  associates
• 3:05
  in
• 3:06
  the
• 3:06
  future.
• 3:06
  Like
• 3:06
  they're
• 3:06
  using
• 3:07
  that
• 3:07
  data
• 3:07
  in
• 3:08
  that
• 3:08
  way.
• 3:08
  And
• 3:08
  I
• 3:09
  agree.
• 3:09
  I
• 3:10
  think
• 3:10
  the
• 3:10
  idea
• 3:11
  that
• 3:12
  as
• 3:12
  a
• 3:12
  consumer,
• 3:13
  I'm
• 3:13
  going
• 3:13
  to
• 3:13
  go
• 3:13
  up
• 3:14
  to
• 3:14
  the
• 3:14
  16
• 3:15
  year
• 3:15
  old
• 3:15
  for
• 3:15
  their
• 3:15
  first
• 3:16
  summer
• 3:16
  job
• 3:16
  at
• 3:16
  Lowe's
• 3:17
  and
• 3:17
  be
• 3:17
  like,
• 3:17
  how
• 3:17
  do
• 3:17
  I
• 3:17
  fix
• 3:18
  this
• 3:18
  leaky
• 3:18
  faucet?
• 3:19
  You'll
• 3:19
  know
• 3:19
  real
• 3:19
  quick
• 3:20
  whether
• 3:20
  or
• 3:20
  not
• 3:20
  you're
• 3:20
  getting
• 3:21
  the
• 3:21
  expert
• 3:21
  there
• 3:22
  or
• 3:22
  somebody
• 3:23
  who's
• 3:23
  just
• 3:23
  going
• 3:23
  to
• 3:23
  collectively
• 3:24
  look
• 3:24
  at
• 3:24
  Chat
• 3:25
  or
• 3:25
  this
• 3:25
  Milo
• 3:26
  assistant
• 3:26
  with
• 3:26
  you
• 3:26
  on
• 3:26
  it.
• 3:27
  But
• 3:28
  I
• 3:28
  think
• 3:28
  there's
• 3:28
  still
• 3:29
  value
• 3:29
  here
• 3:30
  in
• 3:30
  what
• 3:30
  Milo
• 3:31
  was
• 3:31
  set
• 3:31
  out
• 3:32
  to
• 3:32
  do.
• 3:32
  But
• 3:32
  Chris,
• 3:32
  do
• 3:33
  you
• 3:33
  agree
• 3:33
  with
• 3:33
  that
• 3:34
  or
• 3:34
  are
• 3:34
  you,
• 3:35
  are
• 3:35
  you
• 3:35
  still,
• 3:36
  are
• 3:36
  you
• 3:36
  thinking
• 3:37
  that
• 3:37
  you're
• 3:37
  not
• 3:37
  going
• 3:37
  to,
• 3:38
  you'd
• 3:38
  look
• 3:38
  this
• 3:38
  up
• 3:38
  yourself?
• 3:39
  I
• 3:39
  think
• 3:40
  100
• 3:40
  I
• 3:40
  look,
• 3:40
  I
• 3:41
  look
• 3:41
  this
• 3:41
  up
• 3:41
  myself,
• 3:42
  but
• 3:42
  I
• 3:42
  think
• 3:42
  there's
• 3:42
  still
• 3:43
  value
• 3:43
  in
• 3:43
  it.
• 3:43
  You
• 3:44
  know,
• 3:44
  like
• 3:44
  if,
• 3:44
  if
• 3:44
  I
• 3:44
  don't
• 3:45
  know
• 3:45
  how
• 3:45
  to
• 3:45
  fix
• 3:45
  a
• 3:45
  leasy
• 3:46
  leaky
• 3:46
  faucet,
• 3:46
  I
• 3:47
  don't
• 3:47
  want
• 3:47
  to
• 3:47
  stand
• 3:47
  there
• 3:47
  as
• 3:47
  a
• 3:47
  sales
• 3:48
  associate,
• 3:48
  you
• 3:49
  know,
• 3:49
  Chat
• 3:49
  GPTs
• 3:50
  that
• 3:50
  for
• 3:50
  an
• 3:50
  answer
• 3:50
  for
• 3:51
  me
• 3:51
  when
• 3:51
  I
• 3:51
  could
• 3:51
  just
• 3:51
  do
• 3:51
  that
• 3:52
  myself.
• 3:52
  That
• 3:52
  just
• 3:52
  makes,
• 3:53
  that
• 3:53
  makes
• 3:53
  no
• 3:54
  sense.
• 3:54
  So,
• 3:54
  so
• 3:55
  and
• 3:55
  again,
• 3:55
  in
• 3:55
  addition
• 3:56
  to
• 3:56
  the
• 3:56
  media
• 3:56
  though,
• 3:56
  I
• 3:57
  think,
• 3:57
  I
• 3:57
  think
• 3:58
  Lowe's
• 3:58
  PR
• 3:59
  deserves
• 3:59
  some,
• 4:00
  some,
• 4:00
  some
• 4:01
  tarnish
• 4:01
  here
• 4:01
  on,
• 4:02
  on
• 4:02
  their,
• 4:02
  on,
• 4:03
  on
• 4:03
  them
• 4:03
  as
• 4:03
  well.
• 4:03
  And
• 4:04
  I
• 4:04
  like
• 4:04
  Lowe's
• 4:04
  pr.
• 4:04
  We've
• 4:05
  worked
• 4:05
  with
• 4:05
  them
• 4:05
  a
• 4:05
  lot
• 4:05
  of
• 4:06
  times.
• 4:06
  But
• 4:06
  like,
• 4:07
  like
• 4:07
  Chase
• 4:08
  Rage
• 4:08
  didn't
• 4:08
  get
• 4:08
  the
• 4:09
  line
• 4:09
  about
• 4:09
  the
• 4:09
  fertilizer
• 4:10
  and
• 4:10
  the
• 4:10
  leaky
• 4:10
  faucet
• 4:11
  on
• 4:11
  their
• 4:11
  own.
• 4:11
  That
• 4:11
  was
• 4:12
  fed
• 4:12
  to
• 4:12
  them
• 4:12
  through
• 4:12
  like
• 4:13
  their
• 4:13
  communications
• 4:13
  team.
• 4:14
  And
• 4:14
  so
• 4:14
  they're,
• 4:14
  they're
• 4:15
  picking
• 4:15
  up
• 4:15
  and
• 4:15
  running
• 4:16
  with
• 4:16
  it.
• 4:16
  And
• 4:16
  so,
• 4:16
  and
• 4:17
  that's
• 4:17
  where
• 4:17
  the
• 4:17
  disservice
• 4:18
  comes
• 4:18
  in
• 4:18
  I
• 4:18
  think
• 4:18
  for
• 4:18
  the,
• 4:19
  the
• 4:19
  retail
• 4:19
  industry
• 4:20
  overall
• 4:20
  because
• 4:20
  they're
• 4:20
  looking
• 4:21
  at
• 4:21
  this,
• 4:21
  they're
• 4:21
  seeing
• 4:21
  those
• 4:22
  use
• 4:22
  cases
• 4:22
  and
• 4:22
  then
• 4:22
  some
• 4:23
  people
• 4:23
  are
• 4:23
  probably
• 4:23
  going,
• 4:23
  oh,
• 4:24
  do
• 4:24
  we
• 4:24
  need
• 4:24
  tools
• 4:25
  to
• 4:25
  arm
• 4:25
  our
• 4:26
  sales
• 4:26
  associates
• 4:26
  to
• 4:26
  make
• 4:27
  them
• 4:27
  better
• 4:27
  at
• 4:27
  their
• 4:27
  jobs.
• 4:28
  Probably
• 4:29
  not
• 4:29
  in
• 4:29
  this
• 4:29
  way
• 4:30
  because
• 4:30
  at
• 4:30
  the
• 4:30
  end
• 4:30
  of
• 4:30
  the
• 4:30
  day
• 4:31
  we
• 4:31
  already
• 4:31
  know
• 4:31
  people
• 4:32
  go
• 4:32
  into
• 4:32
  stores
• 4:32
  and
• 4:33
  think
• 4:33
  that
• 4:33
  they
• 4:33
  know
• 4:34
  more
• 4:34
  than
• 4:34
  the
• 4:34
  associate
• 4:34
  anyway
• 4:35
  because
• 4:35
  they
• 4:35
  probably
• 4:35
  been
• 4:36
  in
• 4:36
  the
• 4:36
  job
• 4:36
  for
• 4:36
  like
• 4:36
  two
• 4:36
  weeks.
• 4:37
  Right.
• 4:37
  So
• 4:37
  that
• 4:38
  phenomenon
• 4:38
  is
• 4:38
  still
• 4:38
  going
• 4:38
  to
• 4:38
  be
• 4:39
  there.
• 4:39
  But
• 4:39
  from
• 4:39
  a,
• 4:40
  from
• 4:40
  a
• 4:40
  training
• 4:41
  perspective,
• 4:42
  it's
• 4:42
  important
• 4:43
  even
• 4:43
  as
• 4:43
  a
• 4:44
  great
• 4:44
  tool
• 4:44
  to
• 4:44
  assist
• 4:45
  the
• 4:45
  high
• 4:45
  consideration
• 4:46
  sale
• 4:46
  where,
• 4:47
  you
• 4:47
  know,
• 4:47
  like
• 4:47
  you're,
• 4:48
  you're
• 4:48
  having
• 4:48
  to
• 4:48
  walk
• 4:48
  people
• 4:49
  through
• 4:49
  a
• 4:49
  flooring
• 4:49
  installation
• 4:50
  as
• 4:50
  an
• 4:50
  example
• 4:51
  or
• 4:51
  something
• 4:51
  like
• 4:51
  that.
• 4:51
  Like,
• 4:52
  that
• 4:52
  can
• 4:53
  then
• 4:53
  prompt
• 4:53
  the
• 4:53
  sales
• 4:54
  associate
• 4:54
  for
• 4:54
  like,
• 4:54
  these
• 4:54
  are
• 4:55
  the
• 4:55
  questions
• 4:55
  you
• 4:55
  need
• 4:55
  to
• 4:55
  ask
• 4:56
  based
• 4:56
  on
• 4:56
  the
• 4:56
  responses
• 4:57
  that
• 4:57
  you're
• 4:57
  hearing
• 4:57
  from
• 4:57
  them
• 4:58
  to
• 4:58
  understand
• 4:59
  more
• 4:59
  about
• 4:59
  who
• 4:59
  they
• 5:00
  are.
• 5:00
  Or
• 5:00
  you
• 5:00
  can
• 5:00
  pipe
• 5:00
  the
• 5:01
  loyalty
• 5:01
  program
• 5:01
  into
• 5:02
  those
• 5:02
  employee
• 5:02
  devices
• 5:03
  too
• 5:03
  and
• 5:03
  get
• 5:04
  all
• 5:04
  the
• 5:04
  benefits
• 5:04
  from
• 5:05
  the
• 5:05
  questions
• 5:05
  that
• 5:05
  you
• 5:05
  can
• 5:05
  ask
• 5:06
  in
• 5:06
  a
• 5:06
  highly
• 5:06
  assisted
• 5:06
  sale.
• 5:07
  That
• 5:07
  stuff
• 5:08
  matters.
• 5:08
  But,
• 5:09
  but
• 5:09
  the
• 5:09
  way
• 5:09
  the
• 5:09
  story
• 5:09
  is
• 5:10
  positioned,
• 5:10
  there's,
• 5:10
  there's
• 5:11
  no
• 5:11
  way,
• 5:11
  there's,
• 5:12
  there's
• 5:12
  no
• 5:12
  way
• 5:12
  I'm
• 5:13
  asking
• 5:13
  somebody.
• 5:13
  I'm
• 5:13
  just
• 5:14
  going
• 5:14
  to
• 5:14
  chat
• 5:14
  whatever
• 5:15
  fertilizer
• 5:16
  I
• 5:16
  need
• 5:16
  for
• 5:16
  my
• 5:16
  Bermuda
• 5:17
  grass,
• 5:17
  you
• 5:17
  know?
• 5:17
  Right.
• 5:18
  I
• 5:18
  mean,
• 5:18
  or
• 5:18
  you
• 5:18
  looked
• 5:19
  it
• 5:19
  up.
• 5:19
  Like
• 5:19
  you'd
• 5:19
  have
• 5:20
  looked
• 5:20
  up
• 5:20
  how
• 5:20
  to
• 5:20
  fix
• 5:20
  your
• 5:21
  leaky
• 5:21
  faucet
• 5:21
  and
• 5:22
  made
• 5:22
  the
• 5:22
  list
• 5:22
  before
• 5:23
  you
• 5:23
  go
• 5:23
  into
• 5:24
  BMI.
• 5:25
  Yeah,
• 5:25
  right,
• 5:26
  right.
• 5:26
  For
• 5:26
  something
• 5:26
  simple
• 5:27
  like
• 5:27
  that,
• 5:27
  100%,
• 5:28
  yes.