Compliance vs Commitment with Todd Krause

Creating the World's Best Client Experience · Oct 15, 2026 · 22m

Alison welcomes business consultant, Todd Krause, about the role of human conversation in business, even as technology and AI expand what companies can do. Todd says customers still want human contact, especially when they need help, and that businesses should focus on solving operational problems while improving customer experience.

They discuss how leadership affects turnover, complaints, and morale. Todd argues that moving employees from a compliance mindset to a commitment mindset, and changing negative management habits such as micromanaging or using critical language, can improve both…