Latest / The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business
How Domino's Turned Tech Into A Logistics Machine
Domino's isn't a pizza company anymore, it's a logistics and technology firm that sells pizza. We break down how they transformed from a struggling chain into a global tech leader by treating every order like a package delivery problem. From their early patent for tracking systems to their current AI-driven kitchen automation, we explore the specific operational shifts that drove margins up while labor costs stayed flat. This episode looks at the concrete decisions behind the scenes that turned customer service into a supply chain advantage.
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