Why CX Transformation Fails Without Trust | Nate Brown of CX Accelerator
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Most leaders think a CX problem gets solved with more technology. Our guest says it starts with trust, and skipping that step is why so many transformation efforts stall out before they ever get traction.
Gina Gibson sat down with Nate Brown, founder of CX Accelerator, the nonprofit community he built after feeling like the only CX person in the room back in 2018. What started as a handful of friends comparing notes has grown into a global resource equipping CX professionals at every stage of their career. In this episode, Nate and Gina get into:
🧠 The "servant…
The skinny
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