Latest / Wedding Pros who are ready to grow - with Becca Pountney / Protecting your wedding business online - with Paul Newton

Transcript

Protecting your wedding business online - with Paul Newton · Wedding Pros who are ready to grow - with Becca Pountney

0:00
Paul: If I got into your system, if I knew your username and your password
0:04
for your account system or your CRM or anything that's pivotal in your business
0:10
and just stayed quiet, how long could I sit in there until you make it work?
0:15
Okay.
0:16
a purchase.
0:18
You make a sale.
0:19
You make a something that means your bank account is of a very
0:24
high and interesting level.
0:26
How much money would I need to steal from you to wipe out your cash
0:31
flow and bring down your business?
0:34
Now I've seen massive companies lose everything by having 20 grand stolen.
0:42
I've seen family run businesses that have been going for 150 years get wiped
0:47
out because they couldn't make payroll.
0:50
And the stupid part is if those companies had just used decent password managers
0:56
and multi factor authentication, they would have stopped those hacks.
1:03
Becca: I'm Becca Pountney, wedding business marketing expert,
1:05
speaker and blogger, and you're listening to the Wedding Pros
1:08
Who Are Ready To Grow podcast.
1:10
I'm here to share with you actionable tips, strategies and real life
1:13
examples to help you take your wedding business to the next level.
1:17
If you are an ambitious wedding business owner that wants to take your passion
1:21
and use it to build a profitable, sustainable business, doing what you
1:24
love, then you're in the right place.
1:26
Let's get going with today's episode.
1:30
It's August and I hope the sun is shining wherever you're listening to this.
1:34
This summer, I'm bringing you a special series on the podcast where
1:37
I'm bringing out some of the amazing training inside of my members lounge.
1:40
I'm putting it on the podcast for you to listen to.
1:43
We're going through the archives and finding some of the best sessions
1:46
to help move your business forward.
1:48
Now, today we're taking something from the get organized section.
1:51
Of the wedding pro success ladder, which you can find inside the members lounge.
1:55
Now the get organized section includes all sorts of things
1:57
from finance to pension advice.
1:59
And today we're going to be talking all about how to protect your business
2:02
online with a fabulous Paul Newton.
2:05
Now, Paul does do some magic tricks in this session, and if you have.
2:08
Only got access via the podcast.
2:10
You're not gonna be able to see those tricks, but if you are a member of
2:12
the Wedding Pro Members Lounge, go and watch the video because you can
2:14
see the tricks live as well as the Q& As for all of these sessions as well.
2:19
Now, not only is today's session from the Get Organized, it's also from the
2:22
Grow section of the Success Ladder.
2:25
The Grow section is particularly for businesses who are earning
2:27
between 10, 000 and 25, 000 per year.
2:30
Although protecting your business online, quite honestly, this session is
2:33
important for every single one of you.
2:35
So enjoy today's session.
2:37
with Paul.
2:37
It was recorded in December 2022.
2:40
And like I said, there's a little bit of magic along the way as well.
2:45
Now this morning, as I said, we're going to be talking all
2:48
about protecting ourselves online.
2:50
This is incredibly important as more and more of our businesses are going online.
2:55
It's becoming more important than ever that we protect
2:57
ourselves from the hackers.
2:58
Even last week, I sat down at a breakfast on the retreat and I spoke to two
3:03
people who had both lost their Instagram accounts in the last couple of weeks.
3:07
And It's just horrible, right?
3:09
That feeling when you've lost something that you've worked so hard for is awful.
3:13
And so that is what this is all about today.
3:15
We're going to be talking about making sure we're protecting ourselves,
3:17
protecting our businesses on line.
3:20
So be lovely to this morning's guest because he is a good
3:23
friend of me and the group.
3:25
He's on the podcast with Jesse, and I know how much love there
3:29
is for Jesse here in the group.
3:31
Some of you have listened to me being interviewed on their podcast.
3:34
Some of you have listened to the podcast because Jesse
3:36
shared it in the group as well.
3:37
So this morning, my fabulous guest, Paul, will appear on the screen.
3:42
Morning!
3:44
Good morning, Paul.
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Why don't you start by just telling people who you are, where you are, what you do.
3:51
Paul: Where I am, I'm in the bedroom number two of our house
3:54
that has turned into my office.
3:56
I'm, I'm Paul Newton.
3:57
I'm a magician and a mind reader, but I specialize in stealing pin
4:02
numbers, passwords, usernames, your mother's maiden name.
4:06
You know, all the boring stuff like that.
4:08
I use mind reading techniques to steal your personal information.
4:12
Nmind reading techniques to stealof reasons.
4:14
Number one, I find it quite funny.
4:16
Number two, if I can do this while I'm warning people I'm going to
4:20
do it, imagine what the scammers are doing behind your back.
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That's what mental theft is all about and that's what I help people with these days.
4:29
Becca: Amazing.
4:29
Well, I might get off the camera quick before you start reading my
4:32
mind and reading all of my passwords.
4:34
Paul: Becca, you've already been on podcasts with me, mate.
4:37
It's too late for you.
4:38
Becca: It's too late.
4:39
You know all of my, you know, all of my passwords and you're
4:41
in all of my online banking.
4:42
Excellent.
4:43
Well, be nice to Paul this morning.
4:45
He's going to be sharing with you.
4:46
Do keep chatting in the comments.
4:47
Let him know how, what you're thinking.
4:49
I'm sure he'll get interacting.
4:50
And if you've got specific questions you want answering, do pop them in the chat.
4:54
And as always, I'll be back towards the end of the call this morning
4:57
to take any questions and make sure I get some answers for you.
5:01
So Paul, I'm going to hand over to you.
5:03
Paul: Awesome.
5:04
Thank you very much, Becca.
5:05
First of all, can I just say, Massive thank you to Becca for
5:08
letting me do this today, okay?
5:10
I know when you open up your own community of people that you actually care about
5:14
and give somebody else free reign to talk for a bit, it's a bit scary.
5:17
So the fact that she's lit some idiot that does this for a
5:20
living, come on to her channel.
5:22
Thank you so much, Becca.
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Really do appreciate it.
5:25
And yes, I'm a good friend with Jesse.
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Jesse, who's known in this group as well.
5:30
I think it's partially his fault that I'm even allowed here.
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Cause he introduced me and Becca to each other.
5:35
So if this goes completely wrong, you can blame Jesse for that one.
5:38
Now, as I just said, while Becca was here, I'm, my name's Paul Newton.
5:42
The company is Mental Theft and I steal stuff for a living.
5:46
I do this around the world.
5:48
I do it online.
5:49
I do it in person.
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I do talks all over the place because what I'm really worried about is
5:54
the amount of businesses there are that do not protect themselves.
5:57
Now I'm going to scare you today.
6:00
I'm going to do a couple of things that are funny and just stupid.
6:03
But mostly here's the big, big lessons for today.
6:07
Okay?
6:08
If you are not using a password manager in your personal life and
6:12
in your business, I can attack you and I will probably get through.
6:17
If you are not using two factor or multi factor authentication,
6:21
I can break most of your systems.
6:23
Okay, please, if the only thing you get out of this talk today is go
6:28
and use a password manager, go and use multi factor authentication,
6:31
then I've done my job, okay?
6:33
It won't cost you a penny.
6:34
You can go and get that stuff for free.
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You can get better ones for a charge of like three pounds a month.
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If you don't know where to look for them, ask me.
6:43
If I scare you too much, ask Jesse.
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We don't mind.
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We will give this information to you, and that's the biggest thing.
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So there you go.
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That's it.
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You can go now.
6:53
That's, that's the sensible bit done.
6:56
But how about I tell you why mental theft came about, okay?
7:00
DC Dan, I completely agree.
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LastPass is a very good one.
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LastPass is one of the one, the companies I keep an eye on because they keep putting
7:08
a lot of money back into the system.
7:09
back into into research, into information.
7:12
They keep bolstering their systems even further, and they don't seem to be
7:16
putting their prices up very much either.
7:18
And if you go to LastPass, I think you can get a whole family
7:21
protection of up to five members of people for about five for a month.
7:25
So you can have a look.
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I'm not affiliated to them.
7:27
They do not pay me for saying that that might change in the future.
7:30
I don't know.
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But seriously, LastPass is a very good one, DC Dan.
7:34
I completely agree with you, mate.
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Do you use that already?
7:37
And if you do, let me know what you think of it as a customer.
7:39
Now, how did Paul Newton, a wedding magician, turn into mental theft
7:46
giving talks all around the world?
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It's quite simple.
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I love doing what I do.
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I love doing magic tricks.
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I love messing about for a living and I go all over the place.
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Now, I do a lot of weddings.
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I do military gigs.
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I do corporate events.
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I was at a military gig and I went up to this one table and
8:05
I'm doing some closeup magic.
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There was six people there, three guys, three girls, all dressed in
8:10
their finery, all of them had medals on their chests and were amazing people.
8:14
Now the parties I do for the military are normally officers parties.
8:17
So these people know their stuff.
8:19
These people are very good at what they do, and I love the fact that I'm invited
8:23
in to help them let their hair down a bit, to help them have some fun and help
8:27
them just act a bit silly for a while.
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Now, I've gone to this table, and I'm doing close up tricks, you know
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the kind of stuff, card tricks and sponge balls and elastic balls.
8:37
band stuff and things like that.
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The stereotypical close up magic.
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And while I'm there, one of the guys was a completely arrogant git.
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Now, I normally use a harsher word than that, but this is the morning, and I'm
8:49
British, and you lot seem too nice.
8:52
So, we'll call him an arrogant git.
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He was just heckling and rude and horrible and nasty with it.
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He was doing the things where, yeah, magic's not real, that's not
9:01
possible, you know it's all a lie.
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And yes, I do know it's a lie, I'm the one doing it.
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Okay?
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But the fact is I'm just there to entertain people.
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I remember thinking to myself, you are such a git that I'm gonna have you.
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So while I'm at the table, I did some mind reading as well.
9:18
I stole from him his pin number for his credit card, his username for his
9:22
computer, his password for his computer, his mother's maiden name, the name
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of the first pet dog he had, and the name of the road that he grew up on.
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You know, unimportant stuff that doesn't matter, right?
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So when I nicked all this stuff, I wrote it down on a piece of card.
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At the end of my time at the table, I said five of you have been lovely,
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one of you has a git, and I'm gonna give this card to that person, could
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you just have a look at the back of it, and let me know how well I did.
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Now this guy, turned the card over, looked at the card, And his face just
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went white, his jaw dropped, and, and, and he swore at me quite a lot.
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I said to him, don't tell people exactly what I've written down,
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but could you tell them the type of information I've written down?
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And he gave the same list as I've just given you guys.
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I then said, could you tell everyone How well I did, how accurate it was.
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He swore at me again, and he said you got it 100 percent correct.
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Now this is using very old school mind reader tricks and techniques
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that I love and I use a lot.
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This military officer could not believe that I'd just stolen all
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of this information off of him.
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The people at the table were shocked.
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I then said, Right, ladies and gents, I've got to go entertain other people,
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otherwise I'm going to get fired from my job for only entertaining
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six people the whole evening, when there's about four hundred others.
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And I turned and walked off.
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I got about ten metres away from the table.
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I was now in full on pick where you're entertaining next mode.
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I'm sure loads of you have seen magician to go into that.
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Where are we going?
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Where are we going?
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This guy ran up behind me and he spun me around on the spot and he
11:06
said, I need to have a word with you.
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Now there was, there was an air of fear.
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There was an air of, I need to take control again from his voice.
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But the thing that freaked me out the most is I'm quite a big lad and
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spinning me around on the spot is not an easy thing to do, but he did.
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It was at that moment that my brain suddenly went, I'm in the middle
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of 400 people from the military.
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They're all probably armecontrol again from his voice.'s about to
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kick off a fight with me because I've scared the life out of him.
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He then said something that, that will sit with me forever.
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He looked me dead in the eye and he said his mind reading real.
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Now, if I ever get a kid come up to me and ask me if Santa's real, the answer's yes.
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If I ever get a child come up to me and ask if the Tooth Fairy's
11:54
real, the answer is always yes.
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But when a military officer asks you if mind reading is real and
12:01
possible, it's a little bit different.
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I remember thinking to myself, in my West London way, right, I'm you, so I did.
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I said to him, I'm gonna ask you three questions and I need you to answer those
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three questions completely honestly.
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He said, yeah, okay.
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Question one.
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Could I have got anyone onto the base with me?
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and they're finding out bits of information for me and they're
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feeding it to me in a little earpiece or something like that.
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This guy then actually checked my ears to make sure I didn't have an earpiece
12:33
in and then he said no there's no way anyone else would have come in with you
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because we check you at the gate, we check your car, we check your passport,
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you're driving, we check everything about you before you're allowed on base.
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There is no way you could have got a second person in.
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Perfect.
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Thank you.
12:49
Question two.
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Would anyone at your table have given me that information to help
12:54
me, an unknown magician, rather than help you and your security?
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Again, he said no.
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There's just no way.
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I trust those people with my life on a daily basis.
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They would not have helped you in this.
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I said, perfect, perfect.
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If you've answered honestly to those two questions, my last question is this.
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How can mind reading not be possible?
13:20
He went a bit whiter again, there was more sweary words coming out of his
13:23
mouth, and then he said something to me that scared the life out of me.
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Now, if you, if you ever read the book that I wrote, and with
13:33
Jesse, by the way if you ever read that, in the book we lied a bit.
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Okay?
13:39
And I really, really do ask that you don't share this part of the
13:42
story anywhere outside of here, because I could get in trouble.
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What he said to me was, if you can do that to three select people in this room,
13:53
you would have control of our missiles.
13:58
Now in the book, I worded it as, he said, if you can do that to small
14:03
and medium businesses, imagine what damage you could cause.
14:08
Because let's be honest, I want to think about me having control of missiles.
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I mean, I'm bad enough with fireworks.
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Imagine me with missiles.
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We don't need to do that.
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Now, that was a serious bit.
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That was a sensible bit, okay?
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And I want you guys honestly thinking to yourself, if I got into your heads
14:28
and stole your passwords and your usernames, what could I be doing in your
14:33
business before you even know I'm there?
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This is the game we're playing now.
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There are scammers and there are hackers who are right now being
14:42
backed by other countries to attack small businesses in the UK.
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And in Europe,
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if I got into your system, if I knew your username and your password for your
14:55
account system or your CRM or anything that's pivotal in your business and
15:01
just stayed quiet, how long could I sit in there until you make You make a
15:07
purchase, you make a sale, you make a something that means your bank account
15:14
is of a very high and interesting level.
15:16
How much money would I need to steal from you to wipe out your cash
15:21
flow and bring down your business?
15:25
Now I've seen massive companies lose everything by having 20 grand stolen.
15:33
I've seen family run businesses that have been going for 150 years get wiped
15:37
out because they couldn't make payroll.
15:40
And the stupid part is if those companies had just used decent password managers
15:46
and multi factor authentication, they would have stopped those hacks.
15:52
Now I did promise we'd have some fun.
15:53
I did promise we'd mess about a bit.
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So not only am I going to tell some stories, I'm also going
15:58
to do a couple of magic tricks because I still love magic tricks.
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So what we're going to do today, and this is one of my favorites.
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I get two elastic bands.
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Okay, I'm going to make this as blatant and I'm going to try and
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stay on camera as much as I can.
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I put one behind the other like that, so we've now got two
16:14
trapped elastic bands, okay?
16:17
We check they're trapped by doing that.
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You will notice I'm doing everything that I can to stay on the screen.
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Definitely one behind the other.
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I'll even check them twice because people don't trust me very much.
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But when you rub them, one goes straight through the other.
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I still love the magic stuff.
16:38
What about a scam that's going on right now?
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I'm going to talk to you about a supplier scam.
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Now this one, you could be the supplier, it could be a supplier coming to you.
16:48
Do your clients know your payment process?
16:52
Please do tell them when you're engaging with a client, tell them
16:56
your payment process and let them know that if there's ever any changes to
17:00
this, it will come directly from you.
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Cause that's the key.
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This is the scam that's going on.
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I've just warned you a minute ago that if I got into your
17:08
systems, what damage could I do?
17:10
Now, if I'm in your accounting system, if I wanted to, I could change the
17:15
bank details on all of your invoices.
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And that's exactly what's happening in the real world right now.
17:21
So, here's the scam.
17:24
This has happened a few times already.
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We attack a supply chain.
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We are after you or your suppliers.
17:29
Okay, we are after you because if you are doing a wedding for somebody and
17:34
let's say it's a fairly high end wedding and you're doing floristry and you're
17:39
charging seven and a half grand for doing this wedding day, okay, you haven't
17:46
explained your payment process and you haven't given over your bank details like
17:50
I would normally advise everyone to do.
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I want you to give those face to face so that the buyer knows
17:56
exactly which details to trust
18:00
When it comes to the point of invoicing, if that invoice for seven and a half grand
18:05
goes out and I can attack it, I'm going to stop the invoice going, I change the
18:11
bank details and send it to your client.
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Your client receives an email with a PDF invoice that looks like it's fake.
18:19
from you because I've attacked your actual systems.
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I haven't bothered making any phone calls to them.
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I haven't done anything that's even using social engineering yet.
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All I've done is change details on a PDF invoice from you to them.
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They receive the invoice and they're really happy with you
18:36
because you've done a great job.
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So why would they withhold payment?
18:40
Why would they slow things down for you when you've been
18:42
awesome and they pay the invoice?
18:47
Now, let's say you've got one week that people are meant to pay you in.
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Okay.
18:51
A week goes by and you're a nice person, so you don't really
18:53
want to nudge them too much.
18:55
So maybe you leave it a few more days before you do any kind of chasing.
18:58
Then the first chase that you do is a really nicely worded email saying, I
19:03
know you guys are busy, I know things are frantic at the moment, but I just want
19:07
to check that you received my invoice.
19:09
How do you feel if the response is, Yeah, we received the invoice and we
19:13
paid it on the day that you invoiced us.
19:16
You had the money ten days ago.
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What happens in your head?
19:23
All of a sudden they're saying they've given you seven and a half
19:25
grand and you're looking at your bank account and you know it's not there.
19:31
Now comes the worst bit.
19:33
Whose fault is this?
19:35
What kind of insurance have you got?
19:37
Do you class that as a paid invoice and you've still got to do the work?
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Are you not doing the work because you haven't been paid?
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Can that customer now sue you?
19:46
What happens with the PR?
19:49
What happens with how your business looks to all the potential customers
19:52
out there when a bride or a groom suddenly says, I paid them the invoice
19:56
details and they're not doing the work?
20:00
Seriously, this isn't about seven and a half grand.
20:03
This is about the repercussions of getting hacked.
20:09
If you'd lost seven and a half grand, you would probably recover from it.
20:15
I'd help you, Becca would help you, we'd find ways for you to be okay and carry on.
20:20
If, however, a story went viral about how a bride and groom had
20:26
paid your invoice, you then messaged them and said you haven't been paid,
20:32
does your insurance cover PR?
20:35
Would your insurance company help you get out of this?
20:39
These are the horrible questions that I ask people now, because for
20:43
paying the 50 to a couple of hundred pound for a decent insurance, I'd
20:48
much prefer you guys to be covered.
20:51
than to find out that you lost your business because
20:53
a hacker did their job well.
20:57
Silly story time.
20:59
So I get employed by people now to hack their companies.
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Sometimes it will be the stereotypical hacker on my team that just sits in their
21:06
office and they, they hack from afar.
21:08
A lot of the times though, I do things differently.
21:11
I normally hack physical buildings.
21:14
I'll attack the building because then I can bypass most of their
21:17
online systems by being directly plugged in to their systems.
21:21
This amuses me even more.
21:23
You get a lot of IT guys who don't really protect against me doing things
21:26
like that, and they think that we're just going to go from the outside
21:29
trying to get past their fireballs and trying to get past their routers
21:32
and trying to get past their systems.
21:34
I don't do that.
21:34
I very often just literally walk into buildings, gain access to the physical
21:38
kit, plug a Raspberry Pi computer into it, and I have access through that.
21:44
So, I got employed by a company.
21:47
They're a very well
21:48
company, that's all very well known logistics company, that's they
21:52
move stuff around the world a lot.
21:56
They came to me and they asked me if I could help, because people were getting
21:59
a bit too relaxed about security.
22:03
They were pretty sure there were security rules that were not being
22:06
followed, and they said to me, Paul, can you come in and just see
22:09
if you can steal anything of value?
22:12
Now, whenever I take on a contract, there's a couple of
22:15
things I like to point out.
22:16
Normally in contracts we'll have three points, and I only win the game.
22:20
If I hit one of those points with this contract, point number
22:23
one was gaining access to their property without being noticed.
22:28
Point number two was gaining access to a building without being noticed.
22:33
Point number three was stealing something of value.
22:36
Okay, now I say of value because to me, value is very different things.
22:42
It could be financial, it could be valuable, it could be something I could
22:46
steal and sell, or it could be data.
22:48
Now my mind normally goes for data, so I think a little bit
22:51
differently to most things.
22:54
We look at this company, we look at all of their locations around the UK.
22:59
Myself and a buddy pick which location we're going for, and we do
23:02
this from the strictly scientific method of, it's the one that's
23:06
furthest away from a police station.
23:07
Okay.
23:07
Thank you.
23:08
Because even though I've got permission, I still don't like being arrested.
23:13
Okay.
23:14
So we go to this location.
23:15
We have a drive around this building.
23:17
It's a big boring gray building.
23:19
There's lots of windows, doors, down one side, there's big shutter
23:22
doors that trucks can reverse into.
23:24
So fire exits and stuff down the other side, nothing, just.
23:28
Wall and windows on the back.
23:30
Literally just window at the front.
23:31
Nice entrance.
23:32
Big barbed wire all around it.
23:34
I mean, this barbed wire, it was, I'd say it was about 10 foot high.
23:37
And again, I'll point out, I'm quite a big lad.
23:39
I'm not climbing that fence.
23:41
Okay.
23:41
At the front, there's, there's one way in and out for vehicles.
23:45
Next to it is a security hut.
23:47
Well, I say security hut, it looked like a shed.
23:49
With a guy that stood in it and there's a faint glowing light in
23:52
front of him that we took a guess at was a monitor or a tv of some guy.
23:57
Now we've gone
23:57
round building.
23:59
In front of the building there's a lay by on the other side of the road, so we park
24:02
there, turn the car off, turn the lights off, and we're watching for a while.
24:06
We're watching the security guard in his shed.
24:09
We got there about half 10 I believe, and it was November ish, so it's
24:13
quite dark, and we watched this guy.
24:16
Now it's got to about 1am.
24:18
We've noted that every half hour on the half hour, this guy goes for a walk.
24:24
Very rich.
24:24
I mean, literally I prefer to set my watch by him than by my phone.
24:29
Okay.
24:29
And he was spot on the half hour mark.
24:32
Every half hour he'd go for a walk.
24:34
Now the walk would change between 10 minutes and 13 minutes each time.
24:40
So we think he was just changing where he walked and came back to.
24:44
Absolutely fine.
24:44
So we know that we've got.
24:46
a 10 minute clear spot every half hour on the half hour.
24:50
My buddy, it's now about 1am I think it comes up to the time that this
24:55
guy's going for a walk and my buddy looks at me and he says I'm bored.
24:59
Now, if any of you meet any of my team, one of them turning around and saying I'm
25:04
bored, that normally means something is about to kick off, something's about to
25:08
happen, one of us is going to do something that is going to impact the evening.
25:15
So he looked at me and said, I'm bored.
25:17
We're here already.
25:18
We're only meant to be doing a recce, but we can gain access to their property.
25:21
We just need to go over to that shed while he's away.
25:25
We'll take a little video of us walking in there and we can get out.
25:29
Perfect.
25:29
Yes, that can be part of the recce.
25:31
We will hit point number one of the contract.
25:32
I'm really happy with this.
25:33
Let's do it.
25:35
Security guard goes off for his walk.
25:36
We now count to 16 Mississippi.
25:39
And we'd run over to the shed.
25:40
We go into the shed, a little video of us entering.
25:43
We look at the monitor.
25:44
It was a monitor.
25:45
It had the split screen.
25:47
There were four screens on there showing four cameras.
25:50
The cameras did not move.
25:51
They did not change at all.
25:52
So we knew where every single camera in that whole building was,
25:55
there was no way to change them.
25:56
Four cameras.
25:58
Okay, we're looking at these cameras and the wall that I told you
26:01
about that had the fire exits and
26:03
the big shuttery doors did not have a camera down the outside of
26:06
that, nor on the inside because we couldn't see any shutter doors
26:09
in any of the camera screens.
26:11
Brilliant, we've got a safe point that we can go down and we can hide
26:13
down for half an hour and have a bit more of a close look around.
26:16
Okay, let's do that.
26:18
So we've walked off.
26:20
Going along this wall, I checked fire door number one, can't get in.
26:23
Checked fire door number two, can't get in.
26:24
Checked fire door number three, it's wedged open.
26:27
In where the lock should go, there's a piece of wood stuck in there and
26:31
it's been gaffer taped in place.
26:33
You can't really see it from the outside, but it's done in quite a
26:36
clever Not clever, it's done in a nice way that it can't be spotted easily.
26:42
But the door just falls open.
26:43
I now take a little video of me and my buddy walking in through the building
26:47
and we've hit contract point number two.
26:50
Now in front of us, there's a load of racking and there's a load of
26:53
kit and there's loads of boxes.
26:55
These are obviously things that are ready to be shipped out tomorrow, okay?
26:59
Or, sorry, today by this time.
27:01
And, and my buddy I'll be honest, he's got a bit of a dubious background.
27:06
He's very good at what he does with me, and he enjoys the work world, and he's
27:10
the loveliest person you'd ever meet.
27:11
I trust him with my wife, my daughter, my house, my stuff.
27:16
He just made a couple of silly choices when he was younger, okay?
27:19
And he paid for them.
27:21
Now, in his background, he has a bit of a thing for laptop computers.
27:29
That's all I can really say on that.
27:31
Whenever we go out on a job, he still wants to steal a laptop computer.
27:35
He does give them back.
27:36
Okay, he's a good boy now.
27:38
He gives them back.
27:39
And he's looked at all of these racking systems.
27:42
He looked at me and went, need to steal something of value.
27:46
I'm looking for a laptop size boxed.
27:48
And he goes, he's off.
27:49
He's looking for that.
27:50
I've looked back along the wall, which has ran up the outside
27:53
of, And I see a desk down there.
27:55
Now this desk looks important.
27:57
It's near all the big shutter doors.
27:58
It's, it's, it's blatantly the place that the person in charge of everything going
28:03
on sits and controls everything from.
28:05
Okay, I go down there.
28:07
I'm gonna look down there because I'm gonna steal information from these people.
28:11
I go down there I go to the desk and go through bits on the desk I stand up
28:15
and I look in front of me and there's one of those big key boxes You know the
28:18
red one you see them at car dealerships for all the cars I've gotten a lot.
28:22
There's one of those and I looked at this thing and I thought
28:25
that's probably for the vehicles That are just outside this wall.
28:29
So I'll check the box and see if there's keys in it I go to open the
28:36
box, the key to lock the actual box itself is very handily in the lock.
28:45
So I don't even have to break anything.
28:46
I just turn this and open it.
28:48
I now have in front of me roughly 42 keys for vehicles that are
28:53
probably just outside there.
28:56
And I kind of think to myself, well, I've gotta steal something of value.
29:00
A car's pretty valuable.
29:02
That'll do.
29:03
We'll go for that.
29:05
Call my mate over and I say to 'em, don't worry about the laptops.
29:07
We're Nick.
29:07
We're nicking a car each.
29:09
And very handily, every single key has the number plate written on
29:14
it on a key fob, so we can just walk out and find the vehicle.
29:19
Even better, how many of you have keys that when you blip a button,
29:24
your car flashes its lights at you?
29:27
They all had that.
29:28
And when you're now working at about half one in the morning
29:31
at night time, it's handy.
29:34
It's very handy.
29:35
So we just take a key each.
29:38
We walk outside.
29:39
The security guard can't see this area, so we're pretty safe.
29:43
We're walking along, blipping the button.
29:45
My one, the vehicle flashes.
29:48
It wasn't a car, it wasn't a van, it's a massive truck.
29:51
This bothers me a little bit, but my dad owned a haulage company.
29:56
I definitely haven't been driving trucks illegalwalking along, blipping the
30:00
button.Ause that would be wrong, okay?
30:02
But I can drive a truck.
30:03
Try opening it up.
30:05
Go to my mate if you found yours.
30:06
He's blipped as well.
30:07
He's also got a truck.
30:09
He's a little bit nervous He swears blind that he can drive them.
30:12
I don't think he understands double clutching if anyone in
30:15
here understands that Well done.
30:18
I hate them, but you can do it, right?
30:21
He gets into the truck and he promises he can drive this.
30:23
I said, just take it steady, take it easy.
30:25
We'll go really, really careful.
30:27
We now wait for the next half hour marker for when we know security
30:30
guard's going to walk away.
30:31
We're now doing this by luck and by guesswork and by hope.
30:34
We count 260 Mississippi.
30:36
We start up the trucks and we drive out.
30:39
Now, this is the slowest you will have ever seen two trucks drive
30:42
around an industrial estate.
30:44
We get out we do a left and a right, and down there, under half a mile away,
30:48
there was a lay by that we could fit in, and we put the trucks in there.
30:51
And it was nice and well lit, because, you know, we don't
30:53
want the trucks getting stolen.
30:55
And we park up.
30:57
I jump out of the truck and I'm like, right, I better call security.
31:00
Because we've got the chief of security's mobile phone number to call him
31:04
whenever anything interesting happens.
31:07
So we give him a call.
31:10
The call goes something like this.
31:12
Hey mate, it's Paul Newton.
31:14
I've just been wrecking in one of your buildings.
31:16
Paul, you're calling at a ridiculous time.
31:18
What's happened?
31:19
Has something happened and do I need to know?
31:20
But yes, yes, something has happened.
31:23
We've completed the contract already.
31:24
What do you mean you've completed it?
31:26
You, you're only meant to be out doing wreckies.
31:28
Yes, but we saw an opportunity and we went for it and we have completed.
31:32
Yeah, I don't understand.
31:33
What have you stolen?
31:34
Two trucks.
31:35
We've got a truck each.
31:36
We've gained in, we've got access to this building.
31:39
We've got keys.
31:40
We've stolen a truck.
31:41
We've completely, there's no damage on anything.
31:44
We didn't have to break anything to do so.
31:46
And I would lay a bet that there isn't even an alert from your security as yet.
31:50
No, there's not.
31:51
There's nothing flagging up at all.
31:53
We've got two trucks.
31:54
We've parked them up.
31:56
He then said, But the trucks are empty, aren't they, Paul?
32:00
And I said, I'll be honest, mate, I haven't even checked.
32:02
I've got to this point and I've called you.
32:04
Could you check for me?
32:05
We open up the back of my truck and it is full of flat screen tellies.
32:10
Quite large flat screen tellies that are probably worth a fair bit of money.
32:14
We open up the back of my mate's truck, and this is my favourite bit.
32:17
It's full of computers and laptops.
32:20
You couldn't make this up, but this was brilliant.
32:23
This was absolutely brilliant.
32:24
The guy on the end of the phone starts swearing a lot.
32:27
There is a lot of rude words going on.
32:29
I'm getting kind of used to people swearing at me in my life these days.
32:32
It's absolutely fine.
32:34
So I said to him, What do you want us to do, Neil?
32:37
Your choices are And he stopped me.
32:40
He said, Paul, you're the expert on this.
32:43
You do whatever you want.
32:47
Now, a lot of you guys have only met me for this video thing today.
32:51
And I would lay a bet that you already know never to say to Paul
32:55
Newton, do whatever you want.
32:58
Cause he will.
33:00
That night we stole eight trucks.
33:03
We parked them around various places on the industrial estate.
33:06
We took the keys and put them in an envelope and handed them to
33:09
security and asked them to put them in the pigeonhole for the
33:11
depot manager for tomorrow morning.
33:16
This story has some lessons.
33:19
Number one, can you imagine being the people that walked into work the next
33:23
day and went, where's our trucks?
33:26
Number two, can you imagine being the depot manager who opens up an envelope
33:31
with eight keys in it and a little map of where all the trucks are?
33:36
Imagine being the guy in charge of the warehouse and logistics.
33:40
You're just going, I've got trucks missing and no idea what's going on.
33:44
Imagine being the security guard.
33:47
The A Trucks have got a stolen bus.
33:50
Now, in all of our contracts, I have a clause that anyone I bypass, anyone
33:54
I hoodwink, anyone I steal from, you cannot tell them off, you cannot
33:59
reprimand them, you cannot fire them, you cannot discipline them in any way.
34:03
The only thing you're allowed to do is give them to me
34:05
and my buddies for training.
34:07
Okay?
34:08
Because I don't think it's fair.
34:10
I just don't.
34:12
You should not be putting people up against me and my team if
34:16
they haven't been fully trained.
34:20
So, the second lesson from this one.
34:23
What could have stopped us?
34:26
There's three main points here that could have easily stopped me and my buddy.
34:31
Number one, if they'd given the security guard an extension lead and a heater,
34:36
he would not have needed to go for a walk every half hour just to warm his
34:39
body up, to get away from being frozen.
34:44
If he'd had a heater and an extension lead, that place would
34:47
have been so much more secure.
34:50
Number two, on that fire door that was wedged with a piece of wood, if they'd
34:55
just put an RFID lock on it, or a code lock on it, then all the smokers who hated
35:00
going from that bit of the warehouse and walking all the way around when the doors
35:04
were locked, just to have a cigarette, they could have just gone through that
35:09
door, easily gone for a cigarette, and it would have stayed secure.
35:12
Cost of that?
35:14
About 25.
35:16
Cost of a heater and extension?
35:19
Probably about 40.
35:20
The last one.
35:23
If the person in charge of the keys had just taken the key out of the lockbox, I
35:27
would never have got access to the keys.
35:30
Cost of that?
35:31
Nothing.
35:33
Think about it.
35:35
I don't want you to panic about security costing you an absolute fortune.
35:39
But if they'd spent 60, 70 on those little things that I've just mentioned, they'd
35:46
have stopped a heist from me and my mate that was probably worth about 11 million.
35:54
Now again, I want to point out to you, it's not just the money.
35:59
If we'd stolen that stuff and gone, We could have sold all of that
36:02
gear and probably got about 30 to 40 percent of its value in cash.
36:07
Okay, so we would have gained 4 to 5 million pounds.
36:11
It's about reputation.
36:14
Can you imagine calling up every single end user and saying your stuff that was
36:19
being delivered today has been stolen and we've got no idea where it is?
36:23
Can you imagine the media and the PR, one of the biggest logistics firms in
36:27
the world, has just had this stolen from their base and they've got no proof
36:31
of what happened, where, when or why?
36:35
That's what it's about.
36:37
That could have brought that company down.
36:40
What could have saved them?
36:41
About 70 quid.
36:43
Just ridiculous.
36:45
Let's do another magic trick.
36:47
Because at some point, any minute now, Becca's going to tell me
36:49
off and tell me it's sharp.
36:50
But Becca, just to warn you, I could keep going for hours.
36:53
This is one of my favorite tricks.
36:55
I don't do loads of card tricks anymore.
36:57
Okay?
36:58
I, I, I love this.
36:59
We get three cards.
37:00
Now, you will notice one of them is red.
37:01
And when I turn them around, it's the only red card.
37:03
So we've got a four, a five, and a six.
37:05
Okay?
37:06
Four, five, six.
37:08
Got it?
37:08
The red one is the red one.
37:10
Now, I'm at an age and a size where I need to look after my heart.
37:15
So that's why I make sure it's the red card so we can keep
37:17
an eye on it really easily.
37:18
Got it?
37:19
Red one, red one.
37:21
I'll make it easier.
37:22
I'll put the red one over here so it's on its own.
37:25
And for those of you who think I'm cheating, look, it's still
37:28
the four and the six there, okay?
37:30
The blue cards, four and the six.
37:33
And for those of you who are cheeky kids, there's nothing in between them at all.
37:37
There's just two cards.
37:39
So we get rid of these two down there.
37:43
And we've got the five of hearts just here.
37:48
Where'd the joker come from?
37:49
I
37:52
love that stuff.
37:53
I still love close up magic.
37:55
I still love messing with people's heads.
37:57
Scams.
37:59
Insurances.
38:00
I'm gonna warn you about them now.
38:01
If you buy foreign insurance for your business or for your personal
38:04
world, anywhere, please do it through a broker based trust.
38:08
Please do it through a way that you fully trust, okay?
38:11
Because I'm gonna tell you about a scam that's taking UK businesses
38:14
to Now, here's what I do.
38:17
I set up an insurance company and I go and buy the cheapest
38:19
possible insurance anywhere.
38:21
Let's say it's a travel insurance for my dog to go to Devon and back.
38:26
Cheap, okay.
38:28
It'll cost me a couple of pound.
38:29
Now, when I get that insurance document through, I then set up an insurance
38:33
company that uses lots of check out our insurance prices, places, and,
38:41
and you guys go there and say, I want insurance for my wedding business.
38:45
We'll go for PLI, that's gonna cost me three or four hundred pound a year.
38:51
One company is about 20 percent cheaper than the others but
38:54
offers exactly what you want.
38:57
Now, what I do is when you buy the insurance from me, I
39:01
take my dog travel insurance.
39:04
I take the PDF, I edit the PDF so you've got a nice looking insurance
39:09
document and I change all the details from Sammy Dog Newton to your wedding
39:15
business, your addresses and change the information to make it look right.
39:20
There is an insurance document of that name that does exist
39:23
and there is an underwriter from that company that does exist.
39:27
So you guys think you're safe because you've got the document
39:30
that proves you're insured.
39:34
You haven't.
39:37
I've just committed fraud.
39:39
I've just changed a document.
39:41
Made it look like you've got good insurance.
39:44
You've got insurance for a dog that you don't own.
39:48
Probably doesn't even exist.
39:51
This is happening now.
39:53
Okay?
39:55
So, horribly, if you need insurance for your businesses, please do use a
40:02
broker that's trusted and you know.
40:05
Don't get me wrong.
40:06
I completely understand we need to save money at the moment.
40:09
I completely understand that we want to find the best deals.
40:13
But sometimes, that amazing deal is the one that's going to bring your company.
40:17
Okay?
40:19
I promised at the start.
40:20
This is not information that's going to cost you loads of money.
40:24
This is stuff that you should need to do due diligence on.
40:28
Get drones from somewhere you trust.
40:30
Right!
40:32
We could do that.
40:32
We could do that.
40:33
Oh, we could do that.
40:36
Yes!
40:37
I'm going to do one more silly little story.
40:40
This one is kind of important.
40:42
If you I heard Becca talk about wedding fairs earlier.
40:44
If you use chip and pin machines to, to sell to people, If you use chip
40:51
and pin machines to buy things Yes!
40:53
I'm going to doat the moment is going great.
40:56
I think it's a very good thing.
40:58
I really do like it.
40:59
I prefer connecting it to my mobile because at least then I have my
41:04
thumbprint or my facial recognition that stops anyone using my card.
41:08
If you take contactless payments, how do you know 100 percent that that
41:11
is the person who owns that card?
41:13
If you do chip and pin, here's the warning story for you now.
41:19
So, I was in Tesco's a little while ago.
41:23
Now, I live in an area that's very tourist heavy.
41:27
I love the area I live in, it's very pretty.
41:29
I don't know how and I don't know why but whenever I'm in Tesco or
41:34
Sainsbury's or something like that there will normally be a little old lady
41:37
wanting to chat to me about something.
41:40
Now this one time this little old lady wanted to chat me about how excited she
41:43
was because her daughter and her grandson were coming to visit her and they're
41:47
going to enjoy the touristy stuff and I'm like yeah it's great I love doing that.
41:51
At the teal she's in front of me, she put her stuff on there,
41:55
she's got me on the conveyor belt.
41:56
thingy.
41:57
I start putting my stuff out and she says, Oh, you're not a single man.
42:00
Are you?
42:00
That's too much for us.
42:01
And I went, no, I'm just to be glad.
42:03
But stuff and stuff, normal things going on.
42:06
Now,
42:11
the amount that she's paying is way over contactless.
42:14
So she used the chip and pin.
42:17
She's now stood to a bloke that looks massive.
42:20
When I'm not wearing the trolley head, let's be honest, I look
42:23
like a shaved head thug, okay?
42:26
She's stood next to me, the lady passes her the chip and pin machine, this little
42:31
old lady then takes it, puts her card in, literally showing me She taps in her pin.
42:42
You guys know what I do for a living.
42:45
How long do you
42:46
would take me to have lifted her do you really think it would I probably
42:49
could have lifted her wallet, taken the credit card, put the wallet back in her
42:53
pocket without her even knowing and had her credit card for as long as I want.
42:57
And I'm one of the nicer ones.
43:00
Imagine some absolute a hole who would just take the
43:03
wallet and hit her to get it.
43:06
Now imagine they've got a PIN number.
43:09
How long will it take her to cancel that card?
43:13
Now this is a sensible one, okay?
43:16
If you're running wedding fairs and you have people paying you using chip and
43:21
PIN, please make sure they're covered.
43:25
Because if a thief, if a mugger, if a burglar sees their PIN number while
43:31
you're engaging that person, how will you feel when you hear about it?
43:35
We all want to stop these absolute scumbuckets.
43:41
And just giving people little ways of covering their pins
43:44
is the best thing you can do.
43:47
Okay?
43:48
It's for you, it's for your reputation, it's for your client.
43:51
And the best result is you will never hear about this working.
43:57
Because if it works, the thing will happen.
44:00
The worst result is that you hear that a bride got hit over the head because
44:04
she was taken for a credit card.
44:06
Because somebody saw her using her PIN number while they were dealing with you.
44:11
Please, it's just simple stuff.
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I want this stuff to stop as quickly as possible.
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Becca: I really hope you enjoyed today's sneaky look inside
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the Members Lounge portal.
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I hope that you will consider joining us in the Members Lounge.
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We have current up to date training just like this every single month,
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plus a huge library of training that we've had over the years.
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Previously, also, if you want to see this video again, but with
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the PowerPoint visuals or with the Q and a, at the end, you'll find
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it all inside the members lounge.
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I'll see you next time.