Latest / Omni Talk Retail / From Albertsons to Artificial Plants? Suzanne Long on Sustainability, Reinvention & Fauxliage

Transcript

From Albertsons to Artificial Plants? Suzanne Long on Sustainability, Reinvention & Fauxliage · Omni Talk Retail

• 0:00
  Hello,
• 0:00
  everyone.
• 0:01
  Welcome
• 0:01
  back.
• 0:01
  This
• 0:02
  is
• 0:02
  omnitalk
• 0:02
  Retail.
• 0:03
  I'm
• 0:03
  Chris
• 0:03
  Walton.
• 0:03
  And
• 0:04
  I'm
• 0:04
  Anne
• 0:04
  Mazinga.
• 0:04
  And
• 0:05
  we
• 0:05
  are
• 0:05
  coming
• 0:05
  to
• 0:05
  you
• 0:05
  live
• 0:06
  from
• 0:06
  the
• 0:06
  World
• 0:06
  Retail
• 0:07
  Congress
• 0:07
  at
• 0:07
  the
• 0:08
  Vusion
• 0:08
  Group's
• 0:09
  booth
• 0:09
  right
• 0:10
  off
• 0:10
  the
• 0:10
  grand
• 0:11
  ballroom
• 0:11
  foyer,
• 0:12
  I
• 0:12
  think.
• 0:12
  Right,
• 0:12
  Ann,
• 0:13
  you
• 0:13
  better
• 0:13
  be
• 0:13
  pronouncing
• 0:14
  things
• 0:14
  the
• 0:14
  right
• 0:15
  way.
• 0:16
  We
• 0:16
  are
• 0:16
  guests
• 0:17
  in
• 0:17
  this
• 0:17
  country.
• 0:18
  We
• 0:18
  must
• 0:18
  use
• 0:19
  the
• 0:19
  right
• 0:20
  words.
• 0:20
  French
• 0:21
  words
• 0:21
  in
• 0:21
  an
• 0:21
  English
• 0:22
  speaking
• 0:22
  country.
• 0:22
  Yes,
• 0:23
  exactly
• 0:23
  right.
• 0:24
  Exactly
• 0:24
  right.
• 0:25
  Well,
• 0:25
  without
• 0:25
  further
• 0:25
  ado,
• 0:26
  I
• 0:26
  want
• 0:26
  to
• 0:26
  introduce
• 0:26
  the
• 0:26
  women
• 0:27
  standing
• 0:27
  in
• 0:28
  between
• 0:28
  us.
• 0:28
  That
• 0:29
  is,
• 0:29
  I'm
• 0:30
  gonna
• 0:30
  hold
• 0:30
  here
• 0:30
  for
• 0:30
  a
• 0:30
  second.
• 0:30
  There
• 0:31
  we
• 0:31
  go.
• 0:31
  All
• 0:31
  right,
• 0:32
  so
• 0:32
  without
• 0:32
  further
• 0:32
  ado,
• 0:33
  I
• 0:33
  want
• 0:33
  to
• 0:33
  introduce
• 0:33
  the
• 0:33
  woman
• 0:33
  standing
• 0:34
  between
• 0:34
  us.
• 0:34
  This
• 0:34
  is
• 0:34
  Suzanne
• 0:35
  Long,
• 0:35
  the
• 0:36
  former
• 0:37
  Chief
• 0:38
  sustainability
• 0:39
  and
• 0:39
  Transformation
• 0:40
  Officer
• 0:40
  at
• 0:41
  Albertsons.
• 0:41
  Welcome
• 0:42
  to
• 0:42
  omnitalk.
• 0:43
  We've
• 0:43
  been
• 0:43
  trying
• 0:43
  to
• 0:43
  get
• 0:43
  you
• 0:43
  for
• 0:44
  a
• 0:44
  while.
• 0:44
  It's
• 0:44
  great
• 0:44
  to
• 0:44
  finally
• 0:45
  make
• 0:45
  this
• 0:45
  happen.
• 0:45
  Thank
• 0:46
  you
• 0:46
  so
• 0:46
  much.
• 0:46
  It
• 0:47
  has
• 0:47
  been
• 0:47
  a
• 0:47
  whirlwind
• 0:47
  trying
• 0:48
  to
• 0:48
  get
• 0:48
  this
• 0:48
  scheduled,
• 0:49
  but
• 0:49
  I'm
• 0:49
  so
• 0:49
  glad
• 0:49
  to
• 0:49
  be
• 0:49
  here.
• 0:50
  Yes.
• 0:50
  And
• 0:50
  I
• 0:50
  should
• 0:51
  also
• 0:51
  say
• 0:51
  the
• 0:51
  CEO
• 0:51
  of
• 0:52
  a
• 0:52
  new
• 0:52
  startup
• 0:52
  called
• 0:53
  Foliage
• 0:53
  as
• 0:54
  well,
• 0:54
  which
• 0:54
  we're
• 0:54
  going
• 0:54
  to
• 0:54
  talk
• 0:54
  to
• 0:55
  her
• 0:55
  about.
• 0:55
  Yes.
• 0:56
  Well,
• 0:56
  Suzanne,
• 0:57
  you've
• 0:58
  been
• 0:58
  to
• 0:58
  World
• 0:58
  Retail
• 0:58
  Congress
• 0:59
  before.
• 1:00
  What
• 1:00
  do
• 1:01
  you
• 1:01
  love
• 1:01
  about
• 1:01
  coming
• 1:01
  to
• 1:02
  the
• 1:02
  show?
• 1:03
  What
• 1:03
  drives
• 1:04
  you
• 1:04
  across
• 1:04
  the
• 1:05
  pond
• 1:05
  to
• 1:05
  London
• 1:06
  for
• 1:06
  this
• 1:06
  show?
• 1:06
  Yeah,
• 1:07
  there's
• 1:08
  a
• 1:08
  couple
• 1:08
  things
• 1:08
  I
• 1:08
  think
• 1:09
  that
• 1:09
  are
• 1:09
  in
• 1:09
  particular
• 1:10
  are
• 1:10
  valuable
• 1:10
  about
• 1:11
  the
• 1:11
  conference.
• 1:11
  The
• 1:12
  first
• 1:12
  is
• 1:12
  that
• 1:12
  the
• 1:13
  level
• 1:13
  of
• 1:13
  people
• 1:14
  who
• 1:14
  attend
• 1:15
  is
• 1:16
  extremely
• 1:16
  high.
• 1:17
  And
• 1:17
  many
• 1:17
  other
• 1:18
  events
• 1:18
  that
• 1:18
  I've
• 1:19
  gone
• 1:19
  to,
• 1:20
  those
• 1:20
  sea
• 1:21
  level
• 1:22
  folks
• 1:23
  maybe
• 1:23
  do
• 1:23
  a.
• 1:24
  They're
• 1:24
  on
• 1:24
  a
• 1:24
  panel
• 1:25
  or
• 1:25
  they
• 1:25
  have
• 1:26
  a
• 1:26
  speaking
• 1:26
  engagement,
• 1:27
  and
• 1:27
  then
• 1:27
  they
• 1:27
  really
• 1:28
  do
• 1:28
  exit
• 1:28
  stage
• 1:29
  left,
• 1:29
  and
• 1:29
  you
• 1:29
  never
• 1:30
  actually
• 1:30
  get
• 1:31
  the
• 1:31
  interaction,
• 1:32
  the
• 1:32
  conversation,
• 1:32
  the
• 1:33
  networking.
• 1:34
  And
• 1:34
  at
• 1:35
  World
• 1:35
  Retail
• 1:35
  Congress,
• 1:36
  what
• 1:36
  I
• 1:36
  found
• 1:36
  is
• 1:36
  everyone
• 1:37
  stays
• 1:37
  for
• 1:37
  the
• 1:37
  networking.
• 1:38
  And
• 1:39
  not
• 1:39
  only
• 1:40
  that,
• 1:40
  but
• 1:40
  there
• 1:41
  are
• 1:42
  really
• 1:42
  close
• 1:42
  friendships
• 1:43
  among
• 1:43
  people
• 1:44
  because
• 1:44
  they
• 1:44
  come
• 1:45
  back
• 1:45
  year
• 1:45
  after
• 1:45
  year.
• 1:46
  And
• 1:46
  so
• 1:46
  you're
• 1:47
  looking
• 1:47
  for
• 1:47
  those
• 1:48
  people,
• 1:48
  you
• 1:48
  feel
• 1:48
  like
• 1:49
  you
• 1:49
  can
• 1:49
  talk
• 1:49
  to
• 1:49
  them
• 1:49
  about
• 1:50
  things
• 1:50
  that,
• 1:51
  you
• 1:51
  know,
• 1:52
  I'm
• 1:52
  CEO,
• 1:53
  it's
• 1:53
  lonely
• 1:53
  at
• 1:53
  the
• 1:53
  top.
• 1:54
  Right.
• 1:54
  And
• 1:55
  so
• 1:55
  finding
• 1:55
  those
• 1:56
  peers
• 1:56
  and
• 1:56
  finding
• 1:57
  that
• 1:57
  you're.
• 1:57
  You've
• 1:58
  got
• 1:58
  your
• 1:58
  family
• 1:58
  to
• 1:59
  come
• 1:59
  back
• 1:59
  to,
• 1:59
  I
• 1:59
  think
• 2:00
  is
• 2:00
  one
• 2:00
  of
• 2:00
  the
• 2:00
  things
• 2:00
  that's
• 2:01
  just
• 2:01
  incredibly
• 2:01
  valuable.
• 2:02
  Yeah.
• 2:02
  As
• 2:02
  a
• 2:02
  former
• 2:02
  retail
• 2:03
  executive,
• 2:03
  had
• 2:03
  I
• 2:03
  known
• 2:03
  about
• 2:04
  this
• 2:04
  show,
• 2:04
  I
• 2:04
  definitely
• 2:04
  would
• 2:04
  have
• 2:05
  been
• 2:05
  here.
• 2:05
  Because
• 2:05
  you
• 2:06
  make
• 2:06
  all
• 2:06
  these
• 2:06
  connections,
• 2:07
  it's
• 2:07
  just
• 2:07
  amazing.
• 2:08
  So
• 2:09
  take
• 2:09
  that.
• 2:09
  Word
• 2:09
  of
• 2:09
  advice,
• 2:10
  fans.
• 2:11
  All
• 2:11
  right,
• 2:11
  so
• 2:11
  you
• 2:12
  just
• 2:12
  left
• 2:12
  Albertsons.
• 2:12
  You've
• 2:13
  jumped
• 2:13
  into
• 2:13
  the
• 2:13
  world
• 2:14
  of
• 2:14
  entrepreneurship.
• 2:15
  A
• 2:15
  glutton
• 2:15
  for
• 2:15
  punishment,
• 2:16
  I'm
• 2:16
  guessing,
• 2:16
  which
• 2:16
  we
• 2:17
  want
• 2:17
  to
• 2:17
  hear
• 2:17
  about.
• 2:17
  Absolutely.
• 2:17
  Like
• 2:18
  I
• 2:18
  said,
• 2:18
  I
• 2:18
  Want
• 2:18
  to
• 2:18
  hear
• 2:18
  more
• 2:18
  about
• 2:18
  why
• 2:19
  you're
• 2:19
  doing
• 2:19
  that.
• 2:20
  But
• 2:20
  before
• 2:20
  we
• 2:20
  do
• 2:20
  that,
• 2:20
  let's
• 2:21
  talk
• 2:21
  about
• 2:21
  just
• 2:21
  general,
• 2:22
  general
• 2:22
  trends
• 2:23
  that
• 2:23
  you
• 2:23
  see
• 2:23
  as
• 2:24
  you
• 2:24
  leave
• 2:25
  Albertsons.
• 2:25
  How
• 2:26
  would
• 2:26
  you
• 2:26
  sum
• 2:26
  up
• 2:26
  the
• 2:26
  state
• 2:27
  of
• 2:27
  the
• 2:27
  industry
• 2:27
  in
• 2:28
  terms
• 2:28
  of
• 2:28
  sustainability?
• 2:30
  Let's
• 2:30
  start
• 2:30
  there
• 2:30
  first.
• 2:31
  Yeah,
• 2:32
  I
• 2:32
  mean,
• 2:32
  I
• 2:32
  think,
• 2:33
  obviously,
• 2:34
  in
• 2:34
  general,
• 2:35
  I
• 2:35
  think
• 2:35
  in
• 2:35
  the
• 2:35
  United
• 2:36
  States,
• 2:36
  sustainability
• 2:37
  has
• 2:38
  taken
• 2:38
  a
• 2:38
  backseat,
• 2:39
  and
• 2:39
  that
• 2:40
  has
• 2:40
  a
• 2:40
  lot
• 2:40
  to
• 2:40
  do
• 2:40
  with
• 2:41
  the
• 2:41
  change
• 2:41
  in
• 2:41
  administration
• 2:42
  and
• 2:42
  change
• 2:43
  in
• 2:43
  policies.
• 2:45
  But
• 2:45
  I
• 2:46
  don't
• 2:46
  believe
• 2:46
  that
• 2:46
  that's
• 2:47
  actually
• 2:47
  stopping
• 2:48
  the
• 2:48
  work
• 2:49
  of
• 2:49
  companies
• 2:49
  themselves.
• 2:51
  I
• 2:51
  think
• 2:51
  in
• 2:51
  some
• 2:52
  cases
• 2:52
  it's
• 2:52
  slowing
• 2:53
  it.
• 2:53
  But
• 2:53
  I
• 2:53
  think
• 2:54
  companies
• 2:55
  understand
• 2:56
  that
• 2:56
  there
• 2:56
  is
• 2:57
  going
• 2:57
  to
• 2:57
  be
• 2:57
  a
• 2:58
  problem,
• 2:59
  whether
• 2:59
  it
• 2:59
  is
• 3:00
  because
• 3:00
  they
• 3:00
  are
• 3:00
  legally
• 3:01
  required
• 3:01
  to
• 3:02
  do
• 3:02
  things,
• 3:02
  whether
• 3:03
  it
• 3:03
  is
• 3:03
  that
• 3:03
  the
• 3:03
  consumer
• 3:04
  demands
• 3:05
  that
• 3:05
  they
• 3:05
  do
• 3:05
  it,
• 3:06
  whether
• 3:06
  it's
• 3:06
  that
• 3:06
  their
• 3:07
  costs
• 3:07
  are
• 3:07
  going
• 3:07
  up
• 3:07
  and
• 3:07
  they
• 3:08
  need
• 3:08
  to
• 3:08
  figure
• 3:08
  out
• 3:08
  how
• 3:08
  to
• 3:08
  take
• 3:09
  packaging
• 3:09
  out
• 3:09
  of
• 3:09
  the
• 3:10
  process.
• 3:11
  You
• 3:11
  know,
• 3:11
  there
• 3:12
  is
• 3:12
  a
• 3:12
  greater
• 3:12
  demand
• 3:13
  for
• 3:14
  natural
• 3:15
  ingredients
• 3:15
  or
• 3:15
  at
• 3:16
  least
• 3:16
  less
• 3:17
  manufactured
• 3:17
  ingredients.
• 3:18
  And
• 3:19
  those.
• 3:19
  Although
• 3:20
  many
• 3:20
  people
• 3:20
  would
• 3:20
  not
• 3:21
  consider
• 3:21
  those
• 3:21
  sustainability
• 3:22
  topics,
• 3:23
  they
• 3:23
  very
• 3:23
  much
• 3:23
  are.
• 3:24
  And
• 3:25
  then
• 3:25
  I
• 3:25
  see
• 3:25
  also
• 3:26
  a
• 3:26
  continued
• 3:27
  focus
• 3:27
  on,
• 3:28
  I
• 3:28
  would
• 3:28
  say,
• 3:29
  sustainability
• 3:29
  or
• 3:29
  resilience
• 3:30
  of
• 3:30
  the
• 3:30
  supply
• 3:31
  chain.
• 3:31
  People
• 3:31
  are
• 3:32
  understanding
• 3:32
  that
• 3:33
  the
• 3:33
  various
• 3:34
  climate
• 3:34
  impacts
• 3:35
  that
• 3:35
  we're
• 3:35
  seeing
• 3:35
  are
• 3:36
  impacting
• 3:37
  whether
• 3:37
  a
• 3:38
  crop
• 3:38
  can
• 3:38
  still
• 3:38
  be
• 3:38
  grown
• 3:39
  in
• 3:39
  a
• 3:39
  certain
• 3:39
  location
• 3:40
  or
• 3:40
  whether
• 3:40
  there's
• 3:41
  a
• 3:41
  catastrophic
• 3:41
  event
• 3:42
  and
• 3:42
  realizing
• 3:43
  that
• 3:43
  they
• 3:43
  need
• 3:44
  backstops
• 3:45
  for
• 3:45
  their
• 3:45
  supply
• 3:46
  chain.
• 3:46
  And
• 3:46
  I
• 3:47
  see
• 3:47
  all
• 3:47
  of
• 3:47
  that
• 3:47
  work
• 3:47
  continuing.
• 3:48
  So
• 3:48
  even
• 3:48
  though
• 3:49
  people
• 3:49
  may
• 3:49
  not
• 3:49
  call
• 3:49
  it
• 3:50
  sustainability,
• 3:51
  I
• 3:51
  see
• 3:51
  very
• 3:51
  much
• 3:52
  a
• 3:52
  continued
• 3:52
  trend
• 3:53
  to
• 3:53
  address
• 3:53
  those
• 3:53
  areas.
• 3:54
  Suzanne,
• 3:54
  what
• 3:54
  do
• 3:54
  you
• 3:54
  recommend,
• 3:55
  then,
• 3:55
  that
• 3:55
  the
• 3:56
  retailers
• 3:56
  here,
• 3:57
  or
• 3:57
  retailers
• 3:58
  listening,
• 3:58
  who
• 3:58
  are
• 3:59
  following
• 3:59
  along,
• 3:59
  what
• 4:00
  do
• 4:00
  you
• 4:00
  recommend
• 4:00
  they
• 4:00
  do
• 4:01
  first,
• 4:01
  from,
• 4:01
  like,
• 4:02
  an
• 4:02
  internal
• 4:02
  perspective,
• 4:03
  to
• 4:04
  prioritize
• 4:05
  some
• 4:05
  of
• 4:05
  these
• 4:06
  sustainability
• 4:06
  initiatives
• 4:07
  right
• 4:07
  now
• 4:07
  or
• 4:07
  at
• 4:08
  least
• 4:08
  keep
• 4:08
  them
• 4:08
  going
• 4:08
  so
• 4:09
  that
• 4:09
  they're
• 4:09
  prepared
• 4:09
  when
• 4:10
  some
• 4:10
  of
• 4:10
  that
• 4:10
  regulation
• 4:11
  comes
• 4:11
  to
• 4:11
  bear.
• 4:12
  And.
• 4:12
  And
• 4:12
  then
• 4:12
  how
• 4:12
  would
• 4:13
  you
• 4:13
  recommend
• 4:13
  that
• 4:14
  they
• 4:14
  communicate
• 4:14
  that
• 4:15
  to
• 4:15
  the
• 4:15
  consumer
• 4:15
  as
• 4:16
  well?
• 4:16
  Yeah,
• 4:17
  well,
• 4:17
  I
• 4:17
  think
• 4:17
  it
• 4:17
  really
• 4:17
  depends
• 4:18
  on
• 4:19
  which
• 4:19
  retailers
• 4:20
  you're
• 4:20
  talking
• 4:20
  to.
• 4:21
  Right.
• 4:21
  So
• 4:21
  in
• 4:22
  the
• 4:22
  Europe
• 4:22
  and
• 4:23
  parts
• 4:23
  of
• 4:24
  Asia,
• 4:24
  even
• 4:25
  parts
• 4:25
  of
• 4:25
  northern
• 4:25
  Africa,
• 4:26
  this
• 4:26
  is
• 4:27
  already
• 4:27
  a
• 4:27
  known
• 4:27
  topic
• 4:28
  and
• 4:28
  one
• 4:28
  that
• 4:28
  is
• 4:29
  important
• 4:29
  and
• 4:29
  isn't.
• 4:30
  It's
• 4:31
  not
• 4:31
  new.
• 4:31
  People
• 4:32
  believe
• 4:32
  it's
• 4:32
  already
• 4:33
  got
• 4:33
  to
• 4:33
  be
• 4:34
  as
• 4:34
  part
• 4:34
  of
• 4:34
  your
• 4:35
  business
• 4:35
  strategy.
• 4:35
  Yeah.
• 4:36
  So,
• 4:37
  but
• 4:37
  to
• 4:37
  those
• 4:37
  companies,
• 4:38
  primarily
• 4:39
  American
• 4:39
  companies
• 4:40
  or
• 4:40
  also
• 4:41
  in
• 4:41
  emerging
• 4:42
  markets,
• 4:43
  I
• 4:43
  think
• 4:43
  that
• 4:43
  the
• 4:44
  most
• 4:44
  important
• 4:44
  thing
• 4:44
  is
• 4:44
  it
• 4:45
  has
• 4:45
  to
• 4:45
  be
• 4:45
  part
• 4:45
  of
• 4:46
  your.
• 4:46
  The
• 4:47
  way
• 4:47
  you
• 4:47
  operate
• 4:47
  your
• 4:48
  business.
• 4:48
  If
• 4:48
  sustainability
• 4:49
  is
• 4:49
  something
• 4:50
  you
• 4:50
  add
• 4:50
  on,
• 4:51
  it
• 4:51
  will
• 4:51
  never
• 4:52
  survive
• 4:52
  because
• 4:52
  it
• 4:52
  will
• 4:53
  never
• 4:53
  be
• 4:53
  at
• 4:53
  the
• 4:53
  top
• 4:53
  of
• 4:54
  the
• 4:54
  A
• 4:54
  list.
• 4:54
  It
• 4:55
  will
• 4:55
  always
• 4:55
  be
• 4:55
  on
• 4:56
  the
• 4:56
  top
• 4:56
  of
• 4:56
  the
• 4:56
  B
• 4:56
  list,
• 4:57
  unless
• 4:58
  it
• 4:58
  provides
• 4:59
  business
• 4:59
  benefit
• 4:59
  in
• 5:00
  some
• 5:00
  other
• 5:00
  way.
• 5:01
  So,
• 5:01
  for
• 5:01
  example,
• 5:02
  if
• 5:02
  you
• 5:02
  take
• 5:02
  plastic
• 5:03
  out
• 5:03
  of
• 5:03
  your
• 5:03
  packaging
• 5:04
  and
• 5:04
  you
• 5:04
  have
• 5:04
  less
• 5:04
  packaging
• 5:05
  in
• 5:05
  general,
• 5:06
  and
• 5:06
  it's
• 5:07
  less
• 5:07
  cost
• 5:07
  and
• 5:08
  it's
• 5:08
  better
• 5:08
  for
• 5:08
  the
• 5:08
  environment
• 5:09
  if
• 5:09
  you
• 5:10
  can
• 5:10
  find
• 5:10
  ways
• 5:11
  of
• 5:11
  wasting
• 5:11
  less
• 5:12
  food
• 5:12
  as
• 5:12
  you
• 5:12
  produce
• 5:13
  it,
• 5:13
  it
• 5:13
  is
• 5:14
  better
• 5:14
  for
• 5:14
  your
• 5:14
  bottom
• 5:15
  line
• 5:15
  and
• 5:15
  it
• 5:16
  is
• 5:16
  better
• 5:16
  for
• 5:16
  the
• 5:16
  planet.
• 5:17
  So
• 5:17
  I
• 5:17
  think
• 5:17
  there's
• 5:18
  all
• 5:18
  of
• 5:18
  these
• 5:18
  instances
• 5:19
  where
• 5:19
  people
• 5:19
  think
• 5:20
  these
• 5:20
  two
• 5:20
  things
• 5:20
  are
• 5:21
  disconnected.
• 5:21
  But
• 5:21
  really,
• 5:22
  if
• 5:22
  you're
• 5:22
  doing
• 5:22
  it
• 5:23
  and
• 5:23
  it's
• 5:23
  better
• 5:23
  for
• 5:23
  your
• 5:24
  business,
• 5:24
  there's
• 5:24
  a
• 5:24
  lot
• 5:25
  of
• 5:25
  ways
• 5:25
  in
• 5:25
  which
• 5:25
  it's
• 5:25
  better
• 5:26
  for
• 5:26
  the
• 5:26
  planet
• 5:27
  and
• 5:27
  the
• 5:27
  people
• 5:27
  who
• 5:27
  live
• 5:28
  on
• 5:28
  it.
• 5:28
  But
• 5:28
  it
• 5:28
  has
• 5:28
  to
• 5:28
  be
• 5:28
  connected
• 5:29
  to
• 5:29
  some
• 5:29
  kind
• 5:30
  of
• 5:30
  ROI
• 5:30
  or
• 5:31
  some
• 5:31
  kind
• 5:31
  of
• 5:31
  savings
• 5:32
  in
• 5:32
  order
• 5:32
  to.
• 5:32
  Absolutely
• 5:34
  does.
• 5:35
  And
• 5:35
  I.
• 5:35
  I
• 5:35
  think
• 5:35
  the
• 5:36
  topic
• 5:36
  of
• 5:36
  resilience
• 5:37
  is
• 5:37
  particularly
• 5:37
  important
• 5:38
  because
• 5:39
  when
• 5:39
  we
• 5:40
  look
• 5:40
  at
• 5:40
  where
• 5:40
  crops
• 5:41
  are
• 5:41
  grown
• 5:41
  and
• 5:42
  livestock
• 5:42
  and
• 5:43
  different
• 5:43
  issues
• 5:44
  affecting
• 5:44
  our
• 5:45
  food,
• 5:46
  we
• 5:46
  need
• 5:46
  to
• 5:46
  make
• 5:47
  sure
• 5:47
  that
• 5:47
  we
• 5:47
  have
• 5:47
  ways
• 5:48
  of
• 5:48
  backing
• 5:48
  that
• 5:48
  up.
• 5:49
  We
• 5:49
  saw
• 5:49
  that
• 5:49
  during
• 5:49
  COVID
• 5:50
  We
• 5:51
  saw
• 5:51
  that
• 5:51
  during
• 5:52
  the
• 5:52
  flu
• 5:53
  that
• 5:53
  hit
• 5:53
  the
• 5:53
  bird
• 5:53
  population
• 5:54
  in
• 5:54
  the
• 5:54
  US
• 5:55
  and
• 5:55
  the
• 5:55
  price
• 5:55
  of
• 5:55
  eggs.
• 5:56
  So
• 5:56
  we
• 5:56
  really
• 5:57
  need
• 5:57
  to
• 5:57
  take
• 5:57
  it
• 5:57
  seriously.
• 5:58
  Right.
• 5:58
  It's
• 5:58
  like
• 5:59
  we
• 5:59
  just
• 5:59
  had
• 5:59
  someone
• 5:59
  on
• 5:59
  our
• 5:59
  podcast
• 6:00
  the
• 6:00
  other
• 6:00
  day
• 6:00
  from
• 6:00
  GS1
• 6:01
  saying,
• 6:01
  traceability
• 6:02
  doesn't
• 6:02
  create
• 6:02
  ROI,
• 6:03
  but
• 6:03
  visibility
• 6:03
  does.
• 6:04
  Knowing
• 6:04
  where
• 6:05
  things
• 6:05
  are
• 6:05
  in
• 6:05
  the
• 6:05
  supply
• 6:06
  chain
• 6:06
  ultimately
• 6:06
  helps
• 6:07
  you
• 6:07
  and
• 6:07
  improves
• 6:07
  things.
• 6:08
  All
• 6:08
  right,
• 6:08
  let's
• 6:08
  talk
• 6:08
  about
• 6:08
  the
• 6:08
  other
• 6:08
  side
• 6:09
  of
• 6:09
  the
• 6:09
  ledger.
• 6:10
  Transformation.
• 6:11
  Yes.
• 6:11
  Okay.
• 6:11
  So
• 6:12
  is
• 6:12
  that
• 6:12
  a
• 6:12
  function
• 6:12
  of
• 6:13
  sustainability
• 6:14
  needing
• 6:14
  to
• 6:14
  be
• 6:14
  something
• 6:15
  that
• 6:15
  is
• 6:15
  transformative
• 6:16
  inside
• 6:16
  a
• 6:16
  retail
• 6:17
  culture,
• 6:17
  or
• 6:17
  is
• 6:17
  there
• 6:17
  more
• 6:17
  to
• 6:18
  it
• 6:18
  than
• 6:18
  that?
• 6:18
  What
• 6:18
  a
• 6:19
  great
• 6:19
  question.
• 6:19
  Transformation,
• 6:22
  as
• 6:22
  we
• 6:22
  saw
• 6:22
  it
• 6:23
  in
• 6:23
  the
• 6:23
  job
• 6:23
  that
• 6:23
  I
• 6:23
  had
• 6:24
  was
• 6:24
  really
• 6:24
  about
• 6:24
  transforming
• 6:25
  the
• 6:25
  culture
• 6:26
  of
• 6:26
  the
• 6:26
  frontline
• 6:27
  workforce.
• 6:28
  That
• 6:28
  employee
• 6:29
  engagement
• 6:30
  is
• 6:31
  going
• 6:31
  to
• 6:31
  continue
• 6:32
  to
• 6:32
  be
• 6:32
  a
• 6:32
  way
• 6:33
  that
• 6:33
  we
• 6:33
  can
• 6:33
  deliver
• 6:34
  a
• 6:34
  level
• 6:34
  of
• 6:35
  service
• 6:35
  and
• 6:35
  engagement
• 6:36
  for
• 6:36
  our
• 6:36
  customers
• 6:37
  that
• 6:38
  many
• 6:38
  of
• 6:39
  our
• 6:39
  online
• 6:39
  competitors
• 6:41
  could
• 6:41
  never
• 6:41
  provide.
• 6:42
  You
• 6:42
  can
• 6:42
  order
• 6:42
  something
• 6:43
  from
• 6:43
  Amazon.
• 6:44
  Good
• 6:44
  luck
• 6:45
  trying
• 6:45
  to
• 6:45
  find
• 6:45
  a
• 6:45
  person
• 6:45
  to
• 6:46
  talk
• 6:46
  to
• 6:46
  you.
• 6:46
  Right.
• 6:47
  You
• 6:47
  can
• 6:47
  have
• 6:48
  something
• 6:48
  dropped
• 6:48
  off
• 6:49
  at
• 6:49
  your
• 6:49
  door
• 6:49
  through
• 6:49
  a
• 6:49
  delivery
• 6:50
  service,
• 6:51
  but
• 6:51
  they
• 6:51
  don't
• 6:51
  necessarily
• 6:52
  know
• 6:52
  that
• 6:52
  your
• 6:53
  kid
• 6:53
  is
• 6:53
  having
• 6:53
  a
• 6:53
  birthday
• 6:54
  and
• 6:55
  finding
• 6:55
  some
• 6:55
  other
• 6:55
  way
• 6:56
  to
• 6:56
  help
• 6:56
  you
• 6:56
  celebrate,
• 6:57
  or
• 6:57
  that
• 6:57
  you
• 6:57
  like
• 6:58
  the
• 6:58
  meat
• 6:58
  cut
• 6:59
  a
• 6:59
  certain
• 6:59
  way
• 6:59
  and
• 7:00
  that
• 7:00
  you've
• 7:00
  come
• 7:00
  in
• 7:00
  week
• 7:01
  after
• 7:01
  week
• 7:01
  for
• 7:01
  years,
• 7:02
  and
• 7:02
  that
• 7:02
  it,
• 7:03
  in
• 7:03
  many
• 7:03
  cases,
• 7:03
  a
• 7:04
  grocery
• 7:04
  store
• 7:05
  is
• 7:05
  the
• 7:06
  only
• 7:06
  interaction
• 7:07
  that
• 7:07
  some
• 7:07
  people
• 7:08
  have
• 7:08
  with
• 7:08
  another
• 7:09
  person
• 7:09
  in
• 7:09
  the
• 7:09
  course
• 7:10
  of
• 7:10
  a
• 7:10
  day.
• 7:10
  And
• 7:10
  the
• 7:11
  thing
• 7:11
  is,
• 7:11
  we
• 7:11
  all
• 7:11
  have
• 7:11
  to
• 7:12
  eat.
• 7:12
  It
• 7:12
  is
• 7:12
  the
• 7:13
  great
• 7:13
  denominator.
• 7:14
  So
• 7:15
  the
• 7:15
  idea
• 7:15
  of
• 7:16
  engaging
• 7:16
  your
• 7:17
  workforce
• 7:17
  so
• 7:17
  that
• 7:18
  they
• 7:18
  stay
• 7:19
  and
• 7:19
  that
• 7:19
  they
• 7:19
  treat
• 7:19
  each
• 7:20
  other
• 7:20
  and
• 7:20
  your
• 7:20
  customers
• 7:21
  in
• 7:21
  a
• 7:21
  way
• 7:22
  that
• 7:22
  your
• 7:22
  customers
• 7:23
  Will
• 7:23
  never
• 7:23
  think
• 7:23
  about
• 7:24
  shopping
• 7:24
  somewhere
• 7:24
  else.
• 7:25
  That's
• 7:25
  transformation.
• 7:27
  Wow.
• 7:27
  I
• 7:27
  did
• 7:27
  not
• 7:27
  expect
• 7:28
  you
• 7:28
  to
• 7:28
  go
• 7:28
  in
• 7:28
  that
• 7:29
  direction.
• 7:29
  I
• 7:29
  know
• 7:29
  most
• 7:30
  people
• 7:30
  don't.
• 7:30
  Wow.
• 7:31
  So,
• 7:31
  gosh,
• 7:31
  you
• 7:31
  had
• 7:31
  a
• 7:31
  lot
• 7:32
  under
• 7:32
  your
• 7:32
  umbrella
• 7:32
  then
• 7:33
  I
• 7:33
  did
• 7:33
  in
• 7:33
  your
• 7:33
  former
• 7:33
  role.
• 7:34
  Okay,
• 7:34
  so
• 7:34
  I
• 7:35
  made
• 7:35
  the
• 7:35
  joke.
• 7:35
  You're
• 7:35
  a
• 7:35
  glutton
• 7:36
  for
• 7:36
  punishment.
• 7:36
  I
• 7:36
  guess
• 7:37
  you
• 7:37
  are
• 7:37
  kind
• 7:37
  of,
• 7:37
  in
• 7:37
  a
• 7:38
  way.
• 7:38
  So
• 7:38
  why
• 7:39
  now
• 7:39
  the
• 7:39
  pivot
• 7:39
  to
• 7:40
  doing
• 7:40
  your
• 7:40
  own
• 7:40
  thing.
• 7:40
  Yeah,
• 7:41
  well,
• 7:41
  I
• 7:41
  mean,
• 7:41
  I
• 7:41
  had
• 7:41
  a
• 7:42
  great
• 7:42
  gig
• 7:42
  going.
• 7:42
  I
• 7:42
  mean,
• 7:43
  I
• 7:43
  worked
• 7:43
  for
• 7:43
  Albertsons
• 7:44
  for
• 7:44
  18
• 7:44
  years.
• 7:45
  It
• 7:45
  was
• 7:45
  a
• 7:45
  fabulous
• 7:46
  company
• 7:46
  in
• 7:47
  many
• 7:47
  different
• 7:47
  roles.
• 7:49
  But
• 7:49
  I
• 7:50
  have
• 7:50
  had
• 7:50
  an
• 7:51
  entrepreneurial
• 7:52
  itch
• 7:53
  for
• 7:53
  about
• 7:53
  six
• 7:54
  years.
• 7:54
  I
• 7:54
  had
• 7:54
  an
• 7:54
  idea
• 7:55
  and
• 7:56
  I
• 7:56
  kept
• 7:56
  thinking
• 7:57
  in
• 7:57
  six
• 7:57
  years
• 7:57
  it
• 7:57
  would
• 7:58
  go
• 7:58
  away,
• 7:58
  but
• 7:59
  I
• 7:59
  now
• 7:59
  just
• 7:59
  feel
• 8:00
  I
• 8:00
  have
• 8:00
  to
• 8:00
  scratch
• 8:00
  it.
• 8:00
  It's
• 8:00
  like
• 8:01
  been
• 8:01
  a
• 8:01
  little
• 8:01
  puppy
• 8:02
  following
• 8:02
  me
• 8:02
  around,
• 8:02
  looking
• 8:03
  at
• 8:03
  my
• 8:03
  heels.
• 8:04
  We'll
• 8:05
  exchange
• 8:05
  stories
• 8:05
  after.
• 8:06
  Yes.
• 8:06
  And
• 8:08
  I
• 8:09
  am
• 8:09
  hitting
• 8:09
  a
• 8:09
  new
• 8:09
  decade
• 8:10
  in
• 8:10
  my
• 8:10
  life
• 8:11
  this
• 8:11
  coming
• 8:12
  month.
• 8:12
  And
• 8:12
  I
• 8:13
  had
• 8:13
  a
• 8:13
  college
• 8:13
  professor
• 8:14
  who's
• 8:14
  a
• 8:14
  dear,
• 8:15
  dear
• 8:15
  friend
• 8:15
  of
• 8:15
  mine
• 8:15
  say,
• 8:16
  what's
• 8:17
  going
• 8:17
  to
• 8:17
  make
• 8:17
  the
• 8:17
  next
• 8:18
  decade
• 8:18
  of
• 8:18
  your
• 8:18
  life
• 8:19
  better
• 8:19
  than
• 8:19
  the
• 8:20
  last
• 8:20
  decade
• 8:20
  of
• 8:20
  your
• 8:21
  life?
• 8:22
  And
• 8:22
  there's
• 8:22
  always
• 8:22
  a
• 8:23
  knowing
• 8:23
  that,
• 8:23
  knowing
• 8:24
  that
• 8:24
  you
• 8:24
  have
• 8:24
  aging
• 8:25
  parents,
• 8:25
  knowing
• 8:26
  that
• 8:26
  your
• 8:26
  health
• 8:26
  may
• 8:27
  not
• 8:27
  improve,
• 8:28
  knowing
• 8:29
  that
• 8:31
  you
• 8:32
  have
• 8:32
  kids
• 8:32
  in
• 8:32
  high
• 8:32
  school
• 8:33
  and
• 8:33
  you
• 8:33
  can't
• 8:33
  move
• 8:34
  whatever
• 8:34
  you're
• 8:34
  knowing
• 8:34
  that
• 8:35
  is
• 8:35
  right.
• 8:37
  And
• 8:37
  so
• 8:37
  I
• 8:37
  had
• 8:37
  to
• 8:37
  consider
• 8:38
  that.
• 8:38
  And
• 8:39
  he
• 8:39
  said
• 8:40
  that
• 8:40
  the
• 8:40
  last
• 8:41
  30
• 8:41
  years
• 8:41
  of
• 8:41
  his
• 8:42
  career
• 8:42
  made
• 8:42
  the
• 8:42
  first
• 8:43
  30
• 8:43
  years
• 8:43
  of
• 8:43
  his
• 8:43
  career
• 8:44
  seem
• 8:44
  insignificant.
• 8:45
  Wow.
• 8:46
  And
• 8:46
  it
• 8:46
  made
• 8:47
  me
• 8:47
  think,
• 8:47
  what
• 8:48
  if
• 8:48
  I'm
• 8:48
  just
• 8:48
  getting
• 8:48
  warmed
• 8:49
  up?
• 8:49
  What
• 8:49
  if
• 8:50
  we're
• 8:50
  all
• 8:50
  just
• 8:50
  getting
• 8:50
  warmed
• 8:51
  up
• 8:51
  right
• 8:51
  at
• 8:51
  the
• 8:51
  age
• 8:51
  where
• 8:52
  we
• 8:52
  start
• 8:52
  talking
• 8:52
  about
• 8:52
  retirement?
• 8:53
  Could
• 8:54
  actually
• 8:54
  be
• 8:54
  the
• 8:54
  launch
• 8:55
  for
• 8:55
  something
• 8:55
  else,
• 8:56
  a
• 8:56
  reinvention.
• 8:57
  And
• 8:58
  so
• 8:58
  I
• 8:58
  guess
• 8:58
  I
• 8:58
  am
• 8:59
  a
• 8:59
  glutton
• 8:59
  for
• 8:59
  punishment.
• 9:00
  So
• 9:00
  tell
• 9:00
  us
• 9:00
  about
• 9:00
  Foley.
• 9:01
  Yeah,
• 9:01
  tell
• 9:01
  us
• 9:01
  about
• 9:01
  this
• 9:02
  startup.
• 9:03
  Well,
• 9:03
  the
• 9:03
  way
• 9:03
  I
• 9:03
  would
• 9:04
  describe
• 9:04
  it
• 9:04
  is
• 9:04
  that
• 9:05
  there
• 9:05
  are
• 9:05
  and
• 9:06
  I'm
• 9:06
  just
• 9:06
  looking
• 9:06
  around
• 9:07
  the
• 9:07
  room
• 9:07
  here,
• 9:07
  if
• 9:08
  I
• 9:08
  asked
• 9:08
  you
• 9:08
  to
• 9:08
  name
• 9:08
  a
• 9:09
  brand
• 9:09
  of
• 9:09
  phone
• 9:10
  or
• 9:10
  camera
• 9:11
  or
• 9:11
  soda
• 9:12
  or
• 9:13
  a
• 9:13
  pen
• 9:13
  or
• 9:14
  juice,
• 9:15
  you
• 9:15
  can
• 9:15
  name
• 9:16
  a
• 9:16
  brand.
• 9:16
  But
• 9:17
  if
• 9:17
  I
• 9:17
  said
• 9:17
  name
• 9:17
  a
• 9:18
  brand
• 9:18
  of
• 9:18
  artificial
• 9:18
  plants
• 9:19
  and
• 9:19
  flowers,
• 9:20
  I
• 9:20
  would
• 9:20
  not
• 9:21
  do
• 9:21
  it.
• 9:21
  Nope.
• 9:22
  Nope.
• 9:22
  Now
• 9:23
  people
• 9:23
  might
• 9:23
  be
• 9:24
  able
• 9:24
  to
• 9:24
  tell
• 9:24
  me
• 9:24
  where
• 9:24
  they'd
• 9:25
  buy
• 9:25
  them,
• 9:26
  but
• 9:26
  people
• 9:26
  can't
• 9:26
  tell
• 9:27
  me
• 9:27
  a
• 9:27
  brand
• 9:28
  in
• 9:28
  the
• 9:29
  moment
• 9:29
  that
• 9:29
  I
• 9:29
  had
• 9:29
  this
• 9:29
  idea
• 9:30
  six
• 9:30
  years
• 9:30
  ago,
• 9:31
  the
• 9:31
  name
• 9:32
  Foliage
• 9:32
  came
• 9:32
  to
• 9:33
  me,
• 9:33
  which
• 9:33
  is
• 9:33
  Faux
• 9:34
  X.
• 9:34
  So
• 9:35
  Faux
• 9:36
  Foliage.
• 9:36
  And
• 9:36
  it
• 9:37
  is
• 9:37
  the
• 9:37
  only
• 9:37
  brand
• 9:37
  name
• 9:37
  I
• 9:38
  can
• 9:38
  think
• 9:38
  of
• 9:38
  where
• 9:38
  it
• 9:38
  is.
• 9:39
  The
• 9:39
  entire
• 9:39
  made
• 9:40
  up
• 9:40
  name
• 9:40
  is
• 9:40
  what
• 9:40
  it
• 9:41
  actually
• 9:41
  is.
• 9:42
  It's
• 9:42
  a
• 9:43
  multi
• 9:43
  billion
• 9:43
  dollar
• 9:44
  industry
• 9:45
  and
• 9:46
  nobody
• 9:46
  can
• 9:46
  name
• 9:46
  a
• 9:46
  brand
• 9:47
  and
• 9:47
  I
• 9:48
  see
• 9:48
  it
• 9:48
  everywhere,
• 9:49
  and
• 9:49
  the
• 9:49
  quality
• 9:50
  of
• 9:50
  what
• 9:50
  most
• 9:50
  people
• 9:50
  use
• 9:51
  is
• 9:51
  terrible.
• 9:52
  But
• 9:53
  I
• 9:53
  have
• 9:54
  managed
• 9:54
  to
• 9:54
  get
• 9:54
  good
• 9:55
  stuff
• 9:56
  and
• 9:56
  my
• 9:56
  standards
• 9:57
  are
• 9:57
  high.
• 9:57
  Yes.
• 9:58
  So
• 9:58
  I'm
• 9:58
  excited
• 9:58
  to
• 9:59
  bring
• 9:59
  that
• 9:59
  to
• 9:59
  market,
• 10:00
  to
• 10:00
  bring
• 10:00
  the
• 10:00
  brand
• 10:00
  to
• 10:01
  consumers,
• 10:01
  but
• 10:02
  then
• 10:02
  scale
• 10:02
  it
• 10:02
  commercially.
• 10:03
  Okay.
• 10:04
  Shopping
• 10:04
  centers,
• 10:04
  hotels,
• 10:05
  restaurants,
• 10:06
  all
• 10:06
  the
• 10:06
  places
• 10:07
  where
• 10:08
  you
• 10:08
  wouldn't
• 10:08
  think
• 10:08
  to
• 10:08
  necessarily
• 10:10
  put
• 10:10
  it,
• 10:11
  but
• 10:11
  there's
• 10:12
  great
• 10:12
  opportunity.
• 10:12
  Yeah.
• 10:13
  As
• 10:13
  a
• 10:13
  former
• 10:13
  home
• 10:14
  furnishings
• 10:15
  head
• 10:15
  of
• 10:15
  merchandising
• 10:16
  at
• 10:16
  Target,
• 10:16
  I
• 10:17
  think
• 10:17
  you
• 10:17
  might
• 10:17
  be
• 10:17
  onto
• 10:17
  something.
• 10:18
  Yeah,
• 10:18
  I
• 10:18
  might
• 10:18
  be
• 10:18
  onto
• 10:18
  something.
• 10:18
  Yeah.
• 10:19
  There's
• 10:19
  kind
• 10:19
  of
• 10:19
  an
• 10:19
  untapped
• 10:20
  market
• 10:20
  there
• 10:20
  as
• 10:20
  you're
• 10:20
  talking
• 10:21
  about
• 10:21
  that.
• 10:21
  That's
• 10:21
  interesting.
• 10:21
  That's
• 10:22
  interesting.
• 10:22
  Well,
• 10:22
  thanks
• 10:23
  so
• 10:23
  much
• 10:23
  for
• 10:23
  being
• 10:23
  with
• 10:23
  us.
• 10:24
  Your
• 10:24
  entrepreneurship
• 10:25
  story
• 10:25
  is
• 10:25
  not
• 10:26
  that
• 10:26
  different
• 10:26
  than
• 10:26
  ours
• 10:26
  in
• 10:26
  terms
• 10:27
  of
• 10:27
  how
• 10:27
  we
• 10:27
  jumped
• 10:28
  feet
• 10:28
  first
• 10:28
  into
• 10:29
  this
• 10:29
  whole.
• 10:30
  So
• 10:30
  thanks
• 10:30
  again
• 10:30
  for
• 10:31
  being
• 10:31
  with
• 10:31
  us.
• 10:31
  Great
• 10:31
  that
• 10:31
  we
• 10:32
  were
• 10:32
  finally
• 10:32
  able
• 10:32
  to
• 10:33
  do
• 10:33
  this.
• 10:33
  We're
• 10:34
  going
• 10:34
  to
• 10:34
  be
• 10:34
  here
• 10:34
  all
• 10:34
  day
• 10:35
  long
• 10:35
  doing
• 10:35
  interviews
• 10:36
  from
• 10:36
  the
• 10:36
  World
• 10:36
  Retail
• 10:37
  Congress.
• 10:37
  And
• 10:37
  until
• 10:37
  next
• 10:38
  time,
• 10:38
  Ann,
• 10:38
  be
• 10:39
  careful
• 10:39
  out
• 10:39
  there.