AI-Powered Telecom Support: Inside Vodafone’s Super Agent System | 30th Dec 2025
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How LangGraph and LangSmith Are Transforming Customer Service at Scale
In this episode of the Colaberry AI Podcast, we explore how Fastweb and Vodafone Italy have deployed a sophisticated AI-driven customer service framework to modernize telecommunications support using LangGraph and LangSmith. Faced with complex troubleshooting workflows and rising customer expectations, the teams reimagined support operations with an agent-based architecture built for scale, accuracy, and continuous improvement.
At the center of this transformation are two intelligent agents. “Super TOBi”…
The skinny
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