Radical Hospitality: Right People, Right Place, Right Time
“Workforce Management” may sound like a dry topic, but it’s actually one of the most consequential factors in creating a great employee and guest experience. In this episode, CEO Rob Katz explores how new tools, technology, and cross-training opportunities are helping our employees gain greater flexibility, visibility, and access to hours, while ensuring resorts can adapt to changing conditions and guest demand.
The skinny
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