Scaling a Business: Part 1

The Ground Game · Sep 24, 2026 · 19m · transcript

Going from a handful of people in a basement to a mortgage business trending toward $1.6B in annual volume sounds like a straight line up. It isn’t. Brian Lovell and Mark Mylam share what scaling really feels like when you’re building in real time: the early scrappiness, the awkward role changes, the new problems that show up at every stage, and the hard decisions you can’t delegate away as an owner.

We dig into the unglamorous mechanics of mortgage company growth, including why “doers” often struggle when the company needs “delegators,” and how that shift forces honest conversations about…