Latest / Our Parking Industry®
Unreasonable Excellence: Redefining Customer Service in Healthcare Parking with Brandon Markey
Episode Overview
Customer service is often discussed in parking but rarely defined in a way that changes behavior. In this episode, the TPN team is joined by Brandon Markey, Director of Healthcare Operations at The Car Park, to explore what exceptional service looks like in practice, especially in healthcare environments.
Drawing from a background in luxury customer service and security, Brandon explains how small, intentional actions can transform brief interactions into meaningful experiences. From the concept of the “$2 hot dog” to the importance of situational awareness, this conversation…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.