Latest / The Experience Perspective: An Ipsos Podcast
Season 4: Episode 7 – Hear from Mark Billingham, Group Customer Operations & CX Director for The Very Group:
Welcome to our final episode of Season 4, and 2021. Never fear, we’ll be back with Season 5 next year, in January (another great episode already lined-up).
In this episode, we’re joined by Mark Billingham, Group Customer Operations & CX Director for The Very Group, with The Very Group being the UK's largest integrated retail and financial services provider – it’s the home of Very.co.uk and Littlewoods.com. We’re also delighted to be joined by Ipsos MORI’s head of XM, Jamie Thorpe. Mark takes time away from his very busy schedule (it’s Christmas time in retail …) to discuss some of our very…
The skinny
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