094 - From CA to COO: Growing Internal Leaders With Tori Grimm

Build Your Remarkable Practice for Chiropractors · Dec 18, 2025 · 34m

You don’t hire a COO like Tori Grimm, you grow her. This conversation walks you through how a frontline CA can evolve into the operations leader who holds your entire team, builds structure, and frees you up to lead. You’ll hear how Tori moved from check-in, to checkout, to office manager, to COO, and what it took on both sides to make that identity shift feel real instead of forced.

Together, Dr. Lona and Tori unpack practical ways to give your team real autonomy without losing accountability, use simple scorecards and one-on-ones to keep everyone aligned, and spot the people who are quietly…