Real life lessons on how to build a social business - Interview with Bian Salins

Punk CX: Customer Experience Insights with Adrian Swinscoe · Jan 11, 2020 · 26m

Today’s interview is with Bian Salins, Head of Social at Now TV, BSkyB. I was introduced to Bian by Martin Hill-Wilson who suggested I should talk to Bian as she was one of the few people that really 'gets' what it is to be a 'social business'. More importantly, he said, she doesn't just talk about it….she makes it happen for big organisations. Therefore, I was very excited when Bian agreed to spend some time sharing her experience and a few insights around social business and what it takes to make the transformation into a more social business.

This interview follows on from my recent…