Latest / Omni Talk Retail / 2024's Biggest Retail Headlines: 70% Surge in Store Closures and Major Amazon Shifts
Transcript
- 0:00Headline
- 0:00of
- 0:00the
- 0:01year.
- 0:01And
- 0:01Chad,
- 0:02you
- 0:02get
- 0:02to
- 0:03start
- 0:03this
- 0:03one.
- 0:04Open
- 0:04the
- 0:04envelope,
- 0:05please,
- 0:05sir.
- 0:06Here
- 0:06we
- 0:06go.
- 0:06Headline
- 0:07of
- 0:07the
- 0:08year.
- 0:09Very
- 0:09intrigued
- 0:10in
- 0:10what?
- 0:10I
- 0:10love
- 0:11the
- 0:11sound
- 0:11effects
- 0:12we've
- 0:12got
- 0:12going
- 0:12on
- 0:12for
- 0:12this
- 0:13show.
- 0:13We've
- 0:14got
- 0:14actual
- 0:14envelopes
- 0:15opening.
- 0:16All
- 0:16right,
- 0:17interesting.
- 0:18Okay,
- 0:19so
- 0:19US
- 0:20retail
- 0:21store
- 0:21closures
- 0:22up
- 0:22almost
- 0:2370%
- 0:24this
- 0:24year.
- 0:25Wow.
- 0:27Yeah,
- 0:27kind
- 0:27of
- 0:27like
- 0:27a
- 0:28collection
- 0:28of
- 0:28headlines
- 0:29versus
- 0:30a
- 0:30singular
- 0:30one.
- 0:30Yeah.
- 0:31This
- 0:31year
- 0:31has
- 0:31had
- 0:31an
- 0:32alarming
- 0:32number
- 0:33of
- 0:33retailers
- 0:34continue
- 0:34to
- 0:35Destore
- 0:35in
- 0:35the
- 0:36U.S.
- 0:37you
- 0:38know,
- 0:38according
- 0:38to
- 0:38Coresight,
- 0:39which
- 0:40was
- 0:40footnoted
- 0:40on,
- 0:41on
- 0:41this
- 0:41envelope.
- 0:42Right.
- 0:42There's
- 0:42been
- 0:42over
- 0:433,100
- 0:45store
- 0:45closures
- 0:46through,
- 0:47through
- 0:47end
- 0:47of
- 0:47November.
- 0:48That's
- 0:48up,
- 0:48you
- 0:48know,
- 0:48almost
- 0:4970%
- 0:49versus
- 0:50last
- 0:50year.
- 0:5145
- 0:52retailers
- 0:52have
- 0:52filed
- 0:53for
- 0:53bankruptcy.
- 0:54There
- 0:54were
- 0:5425
- 0:55last
- 0:55year.
- 0:56And
- 0:56a
- 0:56lot
- 0:56of
- 0:56these
- 0:57companies
- 0:58had
- 0:58years
- 0:58of
- 0:58just
- 0:59store
- 0:59proliferation,
- 1:00only
- 1:00to
- 1:00see
- 1:00their
- 1:01value
- 1:02proposition
- 1:02threatened
- 1:03by
- 1:03a
- 1:03lot
- 1:03of
- 1:04channel
- 1:04blurring
- 1:05occurring
- 1:05in
- 1:05retail
- 1:06more
- 1:06broadly
- 1:07and
- 1:07are
- 1:07now
- 1:07scaling
- 1:08back
- 1:08in
- 1:08order
- 1:09to
- 1:09reset
- 1:10and
- 1:11really
- 1:11align
- 1:11on
- 1:11kind
- 1:12of
- 1:12strategically
- 1:12where
- 1:12they're
- 1:13going
- 1:13to
- 1:13compete.
- 1:13So
- 1:13you
- 1:13have
- 1:14discount
- 1:15players
- 1:16like
- 1:16Family,
- 1:16$99
- 1:17cents,
- 1:18Big
- 1:18Lots,
- 1:19the
- 1:19whole
- 1:20pharmacy
- 1:20retail
- 1:20space,
- 1:21CVS,
- 1:21Walgreens
- 1:22and
- 1:22Rite
- 1:22Aid
- 1:23all
- 1:23alone.
- 1:24Even
- 1:24the
- 1:24convenience
- 1:24store
- 1:25chain,
- 1:25you
- 1:25know,
- 1:257
- 1:2611,
- 1:26to
- 1:26a
- 1:26lesser
- 1:26extent,
- 1:27Circle
- 1:27K
- 1:28and
- 1:28then,
- 1:29you
- 1:29know,
- 1:29some
- 1:29fashion
- 1:30brands,
- 1:30Route
- 1:3021,
- 1:31among
- 1:31others.
- 1:32Right.
- 1:32Those,
- 1:33those
- 1:33are
- 1:33really
- 1:33the
- 1:34areas
- 1:34kind
- 1:34of
- 1:34driving
- 1:35it.
- 1:35So
- 1:35it's
- 1:35a,
- 1:36it's
- 1:36a
- 1:36real
- 1:37sign
- 1:37of,
- 1:37of
- 1:37struggle,
- 1:38but,
- 1:38you
- 1:38know,
- 1:39indicative
- 1:39of
- 1:39this
- 1:40cumulative
- 1:41retail
- 1:41network
- 1:42which
- 1:42is,
- 1:42you
- 1:43know,
- 1:43very
- 1:43overstored
- 1:44and
- 1:44is
- 1:44going
- 1:44through
- 1:44some,
- 1:45you
- 1:45know,
- 1:45level
- 1:45of
- 1:45course
- 1:46correction.
- 1:47Yeah,
- 1:47that's
- 1:47a
- 1:48really
- 1:48interesting
- 1:48one,
- 1:48especially
- 1:49because
- 1:49I
- 1:49feel
- 1:49like
- 1:49we're
- 1:50also
- 1:50starting
- 1:50to
- 1:51hear
- 1:51about
- 1:51more,
- 1:53more
- 1:54stores
- 1:54rethinking
- 1:55or
- 1:55reinvesting
- 1:56for
- 1:562025
- 1:57in
- 1:57their
- 1:58store
- 1:58experiences.
- 1:59So,
- 1:59yes,
- 1:59closing
- 2:00some
- 2:00down,
- 2:00but
- 2:00really
- 2:01getting
- 2:01hyper
- 2:02focused
- 2:02on
- 2:02what
- 2:03they're
- 2:03going
- 2:03to
- 2:03do
- 2:04to
- 2:04make
- 2:04the
- 2:04stores
- 2:05that
- 2:05still
- 2:05exist
- 2:06really
- 2:07worth
- 2:07driving
- 2:07traffic
- 2:08to.
- 2:09Great
- 2:10pick.
- 2:10Chad
- 2:11and
- 2:11David,
- 2:12let's
- 2:12go
- 2:12to
- 2:13you,
- 2:13Dave
- 2:13Ritter.
- 2:14What's
- 2:14your
- 2:14headline
- 2:15of
- 2:15the
- 2:15year?
- 2:16My
- 2:16headline
- 2:17of
- 2:17the
- 2:17year
- 2:17is
- 2:17that
- 2:18Walgreens
- 2:19is
- 2:19in
- 2:19talks
- 2:19to
- 2:20sell
- 2:20itself
- 2:20to
- 2:20private
- 2:21equity
- 2:21firm
- 2:22Sycamore.
- 2:24It's
- 2:24a
- 2:24good
- 2:24one.
- 2:25Why?
- 2:26About
- 2:26a
- 2:27decade
- 2:27ago,
- 2:28Walgreens
- 2:28was
- 2:28worth
- 2:29a
- 2:29hundred
- 2:30billion
- 2:30dollars
- 2:30and
- 2:31had
- 2:3112,000
- 2:32stores.
- 2:33Earlier
- 2:34this
- 2:34year,
- 2:34they
- 2:34announced
- 2:35that
- 2:35over
- 2:36a
- 2:36quarter
- 2:36of
- 2:36its
- 2:36stores
- 2:37are
- 2:37unprofitable.
- 2:38Between
- 2:39headwinds
- 2:39from
- 2:40PBMs
- 2:40and
- 2:41slowing
- 2:41retail
- 2:42sales,
- 2:42its
- 2:43stock
- 2:43has
- 2:43slid
- 2:4470%.
- 2:46I
- 2:46think
- 2:47if
- 2:47this
- 2:47is
- 2:47a
- 2:48follow
- 2:48on
- 2:48to
- 2:48Chad's
- 2:49point
- 2:49about
- 2:50the
- 2:50kind
- 2:50of
- 2:51winds
- 2:51of
- 2:51Change
- 2:51in
- 2:52certain
- 2:53segments
- 2:54of
- 2:54the
- 2:54industry.
- 2:55But,
- 2:56but
- 2:56for
- 2:56Walmart
- 2:57or
- 2:57Walgreens
- 2:58to,
- 2:58to
- 2:58offer
- 2:59themselves
- 2:59up
- 3:00for
- 3:01sale
- 3:01to
- 3:01a
- 3:01private
- 3:02equity
- 3:02firm
- 3:02is
- 3:03pretty
- 3:04insane.
- 3:05Yeah,
- 3:06definitely.
- 3:07Kind
- 3:07of
- 3:07indicative
- 3:08of
- 3:08what
- 3:08we
- 3:09were
- 3:09talking
- 3:09about
- 3:09earlier
- 3:10with
- 3:10store
- 3:10closures.
- 3:11Just,
- 3:11you
- 3:11know,
- 3:12the
- 3:12toughest
- 3:12times
- 3:13for
- 3:13those
- 3:13businesses
- 3:13are
- 3:14changing,
- 3:14especially
- 3:15with
- 3:15a
- 3:15lot
- 3:15of
- 3:15retailers
- 3:16moving
- 3:16into
- 3:16online
- 3:17pharmacy
- 3:17this
- 3:18year
- 3:18too.
- 3:19Stealing
- 3:20some
- 3:20of
- 3:20that
- 3:21share.
- 3:22That's
- 3:22a,
- 3:22that's
- 3:23a
- 3:23great
- 3:23one,
- 3:23Dave.
- 3:24Chris,
- 3:25I
- 3:25want
- 3:25to
- 3:25hear
- 3:26yours
- 3:26next.
- 3:26You
- 3:27want
- 3:27to
- 3:27hear
- 3:27mine
- 3:28of
- 3:28the
- 3:28year?
- 3:28Yeah,
- 3:29I
- 3:29don't
- 3:29think
- 3:29mine's
- 3:30as
- 3:30good
- 3:30as
- 3:30Dave's
- 3:31actually,
- 3:31so.
- 3:31And
- 3:31I've
- 3:32actually
- 3:32been
- 3:32wondering
- 3:32if
- 3:32we
- 3:32should
- 3:32vote
- 3:33at
- 3:33the
- 3:33end
- 3:33of,
- 3:33like,
- 3:33who
- 3:33had
- 3:34the
- 3:34best
- 3:34pick.
- 3:34But,
- 3:35but
- 3:35right.
- 3:36So
- 3:36right
- 3:36now
- 3:36Dave
- 3:36gets
- 3:37my
- 3:37vote,
- 3:37but
- 3:38I'll
- 3:38share
- 3:39mine
- 3:39just
- 3:39in
- 3:39case,
- 3:40you
- 3:40know,
- 3:40somebody
- 3:40else
- 3:40likes
- 3:41it.
- 3:41They
- 3:41want
- 3:41to,
- 3:41they
- 3:41want
- 3:41to
- 3:42pick
- 3:42it
- 3:42over
- 3:42days.
- 3:42But
- 3:43mine
- 3:43is
- 3:43that
- 3:43Amazon
- 3:44walked
- 3:44away
- 3:45from
- 3:45its
- 3:45just
- 3:46walkout
- 3:46technology
- 3:47in
- 3:47its
- 3:47grocery
- 3:48stores
- 3:48and
- 3:48in
- 3:49place
- 3:49of
- 3:49smart
- 3:49cards,
- 3:50too.
- 3:50I
- 3:50think
- 3:50that's
- 3:50an
- 3:51interesting
- 3:51angle
- 3:51to
- 3:51the
- 3:51story.
- 3:52You
- 3:53know,
- 3:53the
- 3:53computer
- 3:53vision
- 3:54system,
- 3:54it
- 3:54held
- 3:55so
- 3:55much
- 3:55promise
- 3:56and
- 3:56it
- 3:56still
- 3:56does
- 3:57in
- 3:57my
- 3:57opinion.
- 3:57But,
- 3:58but
- 3:58the
- 3:58walkout
- 3:59angle,
- 3:59just.
- 4:00Consumers
- 4:00don't
- 4:00care
- 4:01about
- 4:01it.
- 4:01You
- 4:01know,
- 4:01that's
- 4:01what
- 4:01we
- 4:02learned
- 4:02about
- 4:02it.
- 4:02They
- 4:02just,
- 4:03it's
- 4:03not
- 4:03that
- 4:03big
- 4:03of
- 4:03a
- 4:03differentiator
- 4:04to
- 4:05make
- 4:05the
- 4:05investment
- 4:06in
- 4:06the
- 4:06technology
- 4:06work.
- 4:07You
- 4:07have
- 4:07to
- 4:07get
- 4:07something
- 4:07else
- 4:08out
- 4:08of
- 4:08it,
- 4:08which
- 4:08I
- 4:08think
- 4:08we'll
- 4:09start
- 4:09to
- 4:09see.
- 4:09But
- 4:09we'll
- 4:09start
- 4:10to
- 4:10see
- 4:10it
- 4:10come
- 4:10through
- 4:10different
- 4:11manifestations
- 4:11of
- 4:12it,
- 4:12like
- 4:12robots
- 4:12in
- 4:12store
- 4:13or
- 4:13other
- 4:14applications
- 4:14of
- 4:14cameras
- 4:15throughout,
- 4:15throughout
- 4:15the
- 4:16store.
- 4:16It's
- 4:16just,
- 4:16but
- 4:17you
- 4:17know,
- 4:17it's
- 4:17just,
- 4:18it's.
- 4:18For
- 4:19Amazon,
- 4:19it's
- 4:19going
- 4:20to
- 4:20work
- 4:20in
- 4:20stadiums.
- 4:20Like
- 4:21the
- 4:21video
- 4:21you
- 4:21just
- 4:21shot
- 4:22out
- 4:22at
- 4:22Lumen
- 4:22Field
- 4:22and
- 4:23you
- 4:23just
- 4:23released
- 4:23this
- 4:23weekend.
- 4:24For
- 4:24those
- 4:24that
- 4:24haven't
- 4:24seen
- 4:25it,
- 4:25it's
- 4:25going
- 4:25to
- 4:25work
- 4:26in
- 4:26environments
- 4:26like
- 4:26that.
- 4:26Environments
- 4:27that
- 4:27are
- 4:27high
- 4:28throughput,
- 4:28hard
- 4:28to
- 4:29staff,
- 4:29but
- 4:29at
- 4:30the
- 4:30end
- 4:30of
- 4:30the
- 4:30day,
- 4:30no
- 4:31one
- 4:31cares
- 4:31about
- 4:31just
- 4:31walking
- 4:32out
- 4:32in
- 4:32a
- 4:32grocery
- 4:32store.
- 4:33Yeah.
- 4:33Chris,
- 4:34who
- 4:34are
- 4:34we
- 4:34talking
- 4:34to
- 4:35this
- 4:35year?
- 4:35I
- 4:35remember
- 4:36we
- 4:36did
- 4:36an
- 4:36interview
- 4:36with
- 4:37somebody
- 4:37and
- 4:37I
- 4:37remember
- 4:37you
- 4:38specifically
- 4:38calling
- 4:39out,
- 4:39like,
- 4:39if
- 4:39they
- 4:40change
- 4:40the
- 4:40name
- 4:40from
- 4:41Just
- 4:41Walk
- 4:41Out
- 4:42Technology
- 4:42to
- 4:42like,
- 4:43just
- 4:43strictly
- 4:44like
- 4:44computer
- 4:45vision
- 4:45for
- 4:45inventory
- 4:46accuracy,
- 4:47like
- 4:47that
- 4:47would
- 4:48be
- 4:48that,
- 4:49that
- 4:49in
- 4:49itself
- 4:49is
- 4:50like,
- 4:50that's
- 4:50the
- 4:50technology
- 4:51angle.
- 4:52It's
- 4:52just
- 4:52the
- 4:53wrong
- 4:53focus
- 4:53or
- 4:54wrong
- 4:54emphasis.
- 4:55Right.
- 4:56Yeah,
- 4:56right.
- 4:56I
- 4:56think,
- 4:56I
- 4:56think
- 4:57it
- 4:57was
- 4:57a
- 4:57fast
- 4:57five.
- 4:57Weekly
- 4:57Fast
- 4:58five.
- 4:58Might
- 4:58have
- 4:58been
- 4:58with
- 4:58Ben
- 4:58Miller
- 4:59or
- 4:59Joe
- 4:59Laszlo
- 5:00too.
- 5:00I
- 5:00don't
- 5:00remember.
- 5:00But
- 5:01yeah,
- 5:01no,
- 5:01that
- 5:01was
- 5:01the
- 5:01point.
- 5:02Yeah,
- 5:02I
- 5:02was
- 5:02like,
- 5:02I
- 5:02think
- 5:02they
- 5:03just
- 5:03marketed
- 5:03this
- 5:03thing
- 5:03the
- 5:04wrong
- 5:04way,
- 5:04honestly,
- 5:04you
- 5:05know,
- 5:05because.
- 5:06And
- 5:06then
- 5:06you
- 5:06don't,
- 5:06you
- 5:06don't
- 5:07also
- 5:07need
- 5:07the
- 5:07degree
- 5:08of
- 5:08accuracy
- 5:08that
- 5:08you
- 5:09need
- 5:09to
- 5:09actually
- 5:09make
- 5:09sure
- 5:09that
- 5:10the
- 5:10transactions
- 5:10are
- 5:10happening
- 5:11the
- 5:11right
- 5:11way
- 5:11too.
- 5:11So
- 5:11that's
- 5:12got
- 5:12to
- 5:12be
- 5:12cheaper
- 5:12as
- 5:12well
- 5:12if
- 5:13you
- 5:13were
- 5:13to
- 5:13pitch
- 5:13it
- 5:13that
- 5:13way.
- 5:13But
- 5:14I
- 5:14don't
- 5:14know.
- 5:14And
- 5:14what
- 5:14was
- 5:14yours
- 5:15though?
- 5:15Well,
- 5:16no
- 5:16one's
- 5:16going
- 5:16to
- 5:16be
- 5:16shocked
- 5:17if
- 5:17they've
- 5:18ever
- 5:18listened
- 5:18to
- 5:18our
- 5:18show
- 5:18on
- 5:19my
- 5:19retail
- 5:19headline
- 5:20of
- 5:20the
- 5:20year
- 5:20because
- 5:20it
- 5:21is
- 5:21the
- 5:21Google
- 5:21Shopping
- 5:22updates.
- 5:22I
- 5:23think
- 5:23that
- 5:23this
- 5:24is
- 5:24a
- 5:24huge
- 5:25thing
- 5:25because
- 5:26it's
- 5:27changing
- 5:27the
- 5:27way
- 5:28that
- 5:28it's,
- 5:29I
- 5:29think
- 5:29we
- 5:29saw
- 5:30this
- 5:30year
- 5:31the
- 5:31beginning
- 5:31of
- 5:32a
- 5:32waterfall
- 5:33of
- 5:33events
- 5:34that
- 5:34change
- 5:35how
- 5:35we
- 5:35start
- 5:35shopping
- 5:36and
- 5:36how
- 5:36we
- 5:36search
- 5:37for
- 5:37products
- 5:37online.
- 5:38And
- 5:38yes,
- 5:39you
- 5:39have
- 5:39other
- 5:39retailers,
- 5:40Walmart's
- 5:41doing
- 5:41this.
- 5:41You
- 5:41have
- 5:41other
- 5:42AI
- 5:42platforms
- 5:43like
- 5:43Perplexity
- 5:43and
- 5:43OpenAI
- 5:44that
- 5:44are
- 5:44also,
- 5:45you
- 5:45know,
- 5:45really
- 5:46enabling
- 5:47language
- 5:48based
- 5:48search.
- 5:48But
- 5:48I
- 5:49think
- 5:49that
- 5:49Google
- 5:50still
- 5:50owns
- 5:51so
- 5:51much
- 5:51of
- 5:51search.
- 5:52They're
- 5:52still
- 5:52the
- 5:52first
- 5:52place
- 5:53that
- 5:53we
- 5:53go
- 5:53as
- 5:53consumers
- 5:54when
- 5:54we're
- 5:54looking
- 5:55to
- 5:55find
- 5:55something.
- 5:56And
- 5:56then
- 5:57now
- 5:57you
- 5:57add
- 5:57in
- 5:58Google
- 5:58Lens
- 5:58as
- 5:58a
- 5:59secondary
- 5:59option
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- 6:52about.
- 6:52So.