AT&T Cozing Up To AI Has Made Its Customer Service Outrageously Poor; Company’s Andi Chatbot Refuses To Hand Over Reins To A Human, Beginning A “Death Loop”
The acceleration of AI to help improve efficiency and upgrade the user experience might have been the original intention of U.S. carriers like AT&T, but the end result isn’t what subscribers were hoping to see. One customer hoping to talk to a human being to resolve his complaint began explaining his situation to AT&T’s Andi chatbot, and, according to the conversations you’re about to see, it became a worldly struggle, as the program underwent a “death loop” that probably scarred the individual to a considerable extent. Customer wanted to know if AT&T technicians could fix a line…
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