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Ep 15: Dr. Bee Leng Seow on the Evolution of Customer Service
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How do you smile through a mask? How do you make a deeper connection with your customers in this era of physical distancing? How has customer service, as we knew it, evolved today? That’s what Vinay talks about in this episode, with none other than Certified Professional Facilitator, Service Excellence Evangelist and author of ‘S.E.R.V.E.’ and ‘To Serve with Love’, Dr. Bee Leng Seow (PhD) of Continuum Learning, to share trends, stories, insights and some laughs too!
[04:24s] Challenges facing customer service today
[7:18s] Contact-less customer service
[12:28s] Helping…
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