Discussion: CX In 2026 - The Predictions

CX Files · Dec 4, 2025 · 33m

In this special episode of the CX Files, we are looking to the end of 2025 and into 2026.

Peter Ryan called Paul Smith and David Rickard - two expert advisers on CX and BPO - to talk about what just happened in 2025 and their top predictions for CX in 2026.

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Paul Smith

Principal Consultant, Quinn Growth Advisers

Salt Lake City, Utah, USA

https://www.linkedin.com/in/swsalesexec/

https://quinngrowthadvisors.com/

David Rickard

Partner, Everest Group

Clanfield - near Portsmouth, UK

https://www.linkedin.com/in/dwrickard/

https://www.everestgrp.com/

Summary:

In the CX Files podcast episode 399…