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054: The Anatomy of an Effective Review Meeting Agenda that Drives Results
For a while my parent company was doing this survey process with clients and there was ONE thing that was consistently mentioned in our client reviews as a fan favorite. And this survey process would actually ask them a series of questions and they would free form answer… I tell you this because it’s not like they picked this one thing from a list of items. It was something they came up with off the top of their head when asked about the professionalism of our practice.
It kept coming up and I was scratching my head because I thought it was just such an ODD thing to see constantly mentioned…
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