Latest / MountainWest Capital Network: Welcome to the Winners' Circle / Building Trust in Business | Leadership Lessons from PwC’s Ryan Dent

Transcript

Building Trust in Business | Leadership Lessons from PwC’s Ryan Dent · MountainWest Capital Network: Welcome to the Winners' Circle

• 0:03
  Speaker 1: We tell our people, make sure you find something you
• 0:06
  Speaker 1: love or are passionate about in the community and get involved.
• 0:10
  Speaker 1: And we'll give you dedicated time to do that. Sometimes
• 0:13
  Speaker 1: you can be successful, but how you get to that
• 0:16
  Speaker 1: success I think also really matters. D-W-Y-S-Y-W-D, which stands for
• 0:22
  Speaker 1: do what you say you will do. Just be reliable
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  Speaker 1: before you try to be impressive.
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  Speaker 2: You are listening to the Mountain West Capital Network podcast,
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  Speaker 2: your gateway to the winner's circle. I'm Sherry, the executive
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  Speaker 2: director of Mountain West Capital Network.
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  Speaker 3: And I'm Jason, president of the Mountain West Capital Network
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  Speaker 3: and managing director at Protivity. Every episode, we sit down
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  Speaker 3: with Utah's most visionary business leaders to uncover the ideas, risks,
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  Speaker 3: and wins behind the state's fastest growing companies.
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  Speaker 2: Mountain West Capital Network is best known for the Utah 100,
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  Speaker 2: our flagship event that recognizes the state's fastest-growing businesses. But
• 1:04
  Speaker 2: behind every number is a story, and that's what this
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  Speaker 2: podcast is all about.
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  Speaker 3: You're not just tuning in to hear what's happened. You're
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  Speaker 3: stepping inside the winner's circle to understand how it happened.
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  Speaker 2: Today, we are joined by Ryan Dent, the office managing
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  Speaker 2: partner at PwC in Salt Lake City. Ryan has spent
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  Speaker 2: the last 26 years with PwC working in their various
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  Speaker 2: offices across the nation, helping lead their audits and consulting
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  Speaker 2: engagements of different companies. Before his transfer to their Salt
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  Speaker 2: Lake City office, he was in New York City as
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  Speaker 2: a technical consultant in the national office for PwC.
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  Speaker 3: Throughout his career, Ryan has served clients across many industries,
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  Speaker 3: but his focus has always been on providing services to
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  Speaker 3: financial companies like banking, capital markets, asset and wealth management,
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  Speaker 3: and FinTech clients. He is well known for his deep
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  Speaker 3: client service focus and his understanding of the importance of
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  Speaker 3: trust and personal accountability in relationships.
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  Speaker 2: Ryan is married to his wonderful wife, Karen, and they
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  Speaker 2: have four children together. He enjoys golf, fishing, travel, and
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  Speaker 2: spending time with his family. Ryan is also a proud
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  Speaker 2: graduate of Utah State University, where he earned his degree
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  Speaker 2: in accounting and his master's in business administration. He has
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  Speaker 2: a CPA licensed in Utah, New York, New Jersey, and Hawaii.
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  Speaker 2: He serves on multiple boards across Utah and is committed
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  Speaker 2: to serving his community in any way.
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  Speaker 1: That he can. Ryan, welcome to the Winner's Circle. Thanks,
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  Speaker 1: you guys. It's great to be here.
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  Speaker 2: Ryan, you're a big part of Mountain West, so we
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  Speaker 2: feel honored that you would take a moment out of
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  Speaker 2: your busy, busy day to talk with us a little
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  Speaker 2: bit about what you do. So let's start at the
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  Speaker 2: very beginning. Not the beginning beginning, but at the beginning.
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  Speaker 2: What led you to begin working with PwC, and how
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  Speaker 2: did that lead to your current role, what you're doing
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  Speaker 2: with them in Salt Lake today?
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  Speaker 1: Yeah. I don't know if I have a really sexy
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  Speaker 1: story about how I started at PwC.
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  Speaker 2: You're an accountant, though.
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  Speaker 1: We'll do our best here. No, interestingly, when I started
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  Speaker 1: in accounting at school, it felt like it fit me
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  Speaker 1: a little bit. I wasn't really... that curious at the
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  Speaker 1: time about what the breadth of all the types of
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  Speaker 1: careers could be for me, but it felt like a fit.
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  Speaker 1: I actually took a class in high school. I enjoyed it.
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  Speaker 1: I then went on a mission to Hawaii for the
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  Speaker 1: church and loved that, but then came back and as
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  Speaker 1: a 21-year-old freshman thought, well, where should I start? What
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  Speaker 1: do I do? And I kind of went back to, well,
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  Speaker 1: I did enjoy that one class I had in high school,
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  Speaker 1: so I'm going to start here. And then that kind
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  Speaker 1: of led to a lot of other things. Once I
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  Speaker 1: got here, and I think people are kind of unique,
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  Speaker 1: some gravitate naturally to what they love. And I did
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  Speaker 1: enjoy this work when I started. I knew I enjoyed
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  Speaker 1: this work. But I think to become passionate about something,
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  Speaker 1: to kind of find something you love, you have to
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  Speaker 1: do it. You have to put in the effort. You
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  Speaker 1: have to live in it for a while. And I
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  Speaker 1: think that's what it's become for me because I do
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  Speaker 1: love what I do. I do love the work that
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  Speaker 1: I do. I love, more importantly, probably the people I
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  Speaker 1: do it with, my colleagues, the peers, the partners we have,
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  Speaker 1: they're amazing. So it's like that for me, it's one
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  Speaker 1: of those things that has grown to become something I
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  Speaker 1: really love.
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  Speaker 3: Ryan, I love that. So we have a similar background
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  Speaker 3: as far as accounting and CPA route. So I would
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  Speaker 3: love to understand maybe the type of clients, industries, I
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  Speaker 3: think it was mentioned in your bio, but But also
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  Speaker 3: the complexities have changed over the years from when we
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  Speaker 3: started to now. Maybe you can highlight that as well,
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  Speaker 3: because obviously there has been significant change, not only within
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  Speaker 3: the accounting industry, but overall.
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  Speaker 1: Maybe you can highlight that as well and how.
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  Speaker 3: You've learned and grown over the time that you've been
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  Speaker 3: with PwC.
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  Speaker 1: Yeah. You know, I think the short answer when it
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  Speaker 1: comes to the clients that we work with is that
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  Speaker 1: we work with them all. I mean, that's the beauty of,
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  Speaker 1: of PWC. I think that speaks to the breadth and
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  Speaker 1: depth of, you know, the expertise that our firm brings
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  Speaker 1: to a lot of situations. But when I think about
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  Speaker 1: like this market, the incredible Utah market that we live
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  Speaker 1: in and what we do to serve clients here, our
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  Speaker 1: team aligns with, and I align with what's going on here.
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  Speaker 1: We try to align with the great things happening right
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  Speaker 1: here at home. And so I'd say, You know, when
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  Speaker 1: I think about Utah, it's a mid-sized market. And so
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  Speaker 1: we have everything from very small private, successful private companies
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  Speaker 1: to very large public companies and everything in between. And
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  Speaker 1: so our client base tries to align with that. I
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  Speaker 1: think we have, you mentioned this in the beginning, I
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  Speaker 1: spend most of my time with the financial sector. Generally speaking,
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  Speaker 1: I've had clients in many areas, in many sectors, but
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  Speaker 1: I spend a lot of time with the banking sector.
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  Speaker 1: I spend a lot of time with you know, funds,
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  Speaker 1: private equity and venture capital funds. I spent a lot
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  Speaker 1: of time with FinTechs as well. And so that's been
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  Speaker 1: a really good thing. But us as an office here,
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  Speaker 1: we have a great group that spends a lot of
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  Speaker 1: time with private companies, helping them be successful, both audits, taxes,
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  Speaker 1: you name it. We also have a team that focuses
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  Speaker 1: on emerging companies. This is kind of a market of
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  Speaker 1: emerging companies. And so we have, especially in the tech space,
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  Speaker 1: some great specialty and expertise in that. When you talk
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  Speaker 1: about the challenges, I guess I've seen over my career,
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  Speaker 1: it's kind of an interesting, the code word for challenge
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  Speaker 1: is opportunity, right? That's right. I think that's, I've heard
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  Speaker 1: that many times, right? And I've been on the receiving
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  Speaker 1: end of leaders coming to me and saying, hey, I
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  Speaker 1: have a great opportunity for you. And in my career,
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  Speaker 1: I've thought, okay, some of these I just definitely need
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  Speaker 1: to say yes to, but it usually means I'm coming
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  Speaker 1: in to solve or clean up somebody's mess or solve
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  Speaker 1: some complex problem or issue that maybe they're trying to
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  Speaker 1: deal with. And, you know, as challenging as those may be,
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  Speaker 1: that's where I've probably honestly grown the most and learned
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  Speaker 1: the most in the process, right? So for me, that's
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  Speaker 1: kind of what we're dealing with every day.
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  Speaker 3: Love that.
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  Speaker 2: So what are some of the biggest challenges slash opportunities
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  Speaker 2: that you have and you've encountered that just kind of
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  Speaker 2: come to mind right now? I'd love to talk a
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  Speaker 2: little bit about that. We always talk about, oh, everything's
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  Speaker 2: so great, but I'd love to hear a little bit
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  Speaker 2: about some of those challenges.
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  Speaker 1: Yeah. I'd say the biggest challenge that we're facing right
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  Speaker 1: now as an industry, but as a firm too, is
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  Speaker 1: is probably the speed at which we're able to unlock
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  Speaker 1: the power of AI. And really, that's what we're all
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  Speaker 1: dealing with. And certainly we are at PwC as well.
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  Speaker 1: But just how we're teaching and enabling our teams to
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  Speaker 1: be able to unlock that power, how we're adapting our
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  Speaker 1: way of doing things, both internally and then teaching our
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  Speaker 1: clients how to adapt to things externally as well. So
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  Speaker 1: I think that's a big part of the challenges slash
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  Speaker 1: opportunities that we're dealing with right now. It's exciting for sure.
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  Speaker 1: We're all feeling it, but I think one of the
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  Speaker 1: more interesting elements of this is how we're operationalizing our
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  Speaker 1: people strategy around this. That's a big one. And we're
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  Speaker 1: making some big bets. I don't think we're going to
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  Speaker 1: get it all right. I think we're going to have
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  Speaker 1: to learn from decisions that we make and pivot when
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  Speaker 1: we need to. But it feels like we're we're all
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  Speaker 1: going to get some of this right. And we're all
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  Speaker 1: going to probably grow in some of the decisions that
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  Speaker 1: we make that maybe aren't on point. And then we
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  Speaker 1: have to pivot and get to the right place and
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  Speaker 1: just continue to push forward. But if we're quick to learn,
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  Speaker 1: then I think we'll be successful in the end. I
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  Speaker 1: think it feels like with this AI journey that we're
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  Speaker 1: all on, we're kind of building the plane as we're
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  Speaker 1: flying it. Yes.
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  Speaker 2: That's a good way of saying that. Yeah.
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  Speaker 1: It's, you know, We're seeing some incredible capabilities that this
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  Speaker 1: plane is going to be able to get us. We're
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  Speaker 1: almost doing it without knowing what the destination is in
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  Speaker 1: many ways, too. And so we're going to figure this out.
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  Speaker 1: We're going to get there. But that destination is changing, too,
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  Speaker 1: as we go on this journey. So it's exciting.
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  Speaker 2: That's a word for it.
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  Speaker 1: That's definitely a word.
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  Speaker 3: And I think part of what's great.
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  Speaker 3: About PwC and productivity, we're in the same boat as.
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  Speaker 1: Far as global reach.
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  Speaker 3: You've had an opportunity to serve clients in the international
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  Speaker 3: markets or clients locally that have international operations. Maybe for
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  Speaker 3: these listeners, what have been some lessons learned in supporting
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  Speaker 3: that growth or those operations?
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  Speaker 1: What have you seen?
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  Speaker 3: Certainly AI is part of those strategies and the lessons
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  Speaker 3: learned as well, but what's been the takeaways from that experience?
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  Speaker 1: Well, as you know, and you mentioned this, PwC is
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  Speaker 1: one of the largest global professional services firms in the world.
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  Speaker 1: And I love telling people, hey, we have an office
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  Speaker 1: in every major city. Around the world, almost. So, you know,
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  Speaker 1: the clients that we have here all have a global reach,
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  Speaker 1: it feels like, in some way, shape or form. Even
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  Speaker 1: the smaller private companies are finding ways to do things internationally.
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  Speaker 1: And so whatever their challenge is, that becomes our challenge.
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  Speaker 1: And we're helping them navigate that. I think whether it's
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  Speaker 1: global tax, global audit needs, helping them build strategies around
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  Speaker 1: the world you know, that's kind of what we're here
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  Speaker 1: to help solve with them. One of my favorite stories
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  Speaker 1: was I had a client, a CFO that called me
• 11:26
  Speaker 1: and said, Ryan, we have a project going on in Rome, Italy,
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  Speaker 1: that needs some attention. And here it's confidential. I can't
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  Speaker 1: tell you a lot about it, but here's a couple
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  Speaker 1: of questions we're trying to solve. Who do you know
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  Speaker 1: in your Rome, Italy office? Well, I didn't really know
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  Speaker 1: anyone in our Rome, Italy office at the time. And
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  Speaker 1: So I went to our directory. I obviously looked at
• 11:49
  Speaker 1: the partner list there and pulled out, I don't know,
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  Speaker 1: three or four names that looked like they might know
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  Speaker 1: who they were or what they were doing. And I
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  Speaker 1: put them in an email and I sent this to them.
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  Speaker 1: I sent the client and said, look, we've got an
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  Speaker 1: important client we need to help solve this problem with.
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  Speaker 1: I'll tell you more later. And within an hour or two,
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  Speaker 1: I got a response back from one of the guys
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  Speaker 1: on that email, one of the partners. His name was Scott.
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  Speaker 1: And he said, Ryan, I went to school in Utah.
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  Speaker 1: I know that client. How can I help? And it
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  Speaker 1: was unbelievable. And we did spend some time really navigating
• 12:27
  Speaker 1: some difficult challenges with that. And that's the kind of
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  Speaker 1: things that happens, I think, when you work well and
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  Speaker 1: have relationships with your clients in a way that they
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  Speaker 1: know who you are, we know who they are, and
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  Speaker 1: they know when they can reach out and ask a
• 12:42
  Speaker 1: question that we might be able to solve.
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  Speaker 2: Brian, it seems I've known you for many years and
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  Speaker 2: lucky enough to call you a dear friend. But I
• 12:52
  Speaker 2: feel like there's a lot of people in this state
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  Speaker 2: of Utah that can say the same thing. You know
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  Speaker 2: a lot of people and you've created relationships with these
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  Speaker 2: people that have lasted. There's not many conversations that we
• 13:09
  Speaker 2: have as a Mountain West Capital Network Executive Committee that
• 13:15
  Speaker 2: you aren't able to say, Oh, I actually really, I
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  Speaker 2: know them and I can make a call. So I
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  Speaker 2: just want to talk a little bit about that. Like what,
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  Speaker 2: what are those qualities that you find have helped you
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  Speaker 2: build and keep these relationships for so many years? Cause
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  Speaker 2: you can know a guy, we know a guy, but like,
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  Speaker 2: I feel like it's at a different level for you.
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  Speaker 1: Oh, you're, you're kind. I, you know, people need to
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  Speaker 1: realize that even in an accounting profession, it's much more
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  Speaker 1: about spreadsheets and technical accounting. It's, it's really about people.
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  Speaker 2: Yeah.
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  Speaker 1: And so, um, it's a lot more than just the
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  Speaker 1: things that you would assume. And when you realize that
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  Speaker 1: the sooner you realize that, I think in your career,
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  Speaker 1: wherever it is, accounting or otherwise, that's where you start
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  Speaker 1: to find value in what you're doing because you're really
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  Speaker 1: helping people. Um, I think, There's probably a couple of
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  Speaker 1: keys to some strong relationships that I've noticed over my life,
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  Speaker 1: my career, maybe just to share one or two. But
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  Speaker 1: I think first, getting to know people personally matters. Getting
• 14:25
  Speaker 1: to know what they love, what makes them tick, what
• 14:28
  Speaker 1: they're trying to solve, what's going on outside of their
• 14:32
  Speaker 1: work world. I think that makes a difference. And so
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  Speaker 1: I think, you know, beyond the project or deliverable, just
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  Speaker 1: getting to know them. personally, helps. Second, I think probably
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  Speaker 1: just do what you say you will do.
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  Speaker 2: Seems simple.
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  Speaker 1: That seems simple.
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  Speaker 2: And yet?
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  Speaker 1: This little acronym has always stuck with me. It's DeWizowood.
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  Speaker 1: And when I was in college, I had an opportunity
• 15:00
  Speaker 1: to go to a leadership conference where the great, one
• 15:04
  Speaker 1: of our vice presidents, Val Christensen, handed each of us
• 15:08
  Speaker 1: this little round wouldn't chip or token where on it,
• 15:12
  Speaker 1: where the letters D W Y S Y W D
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  Speaker 1: the wizard, which stands for do what you say you
• 15:19
  Speaker 1: will do. He just said, just be reliable before you
• 15:25
  Speaker 1: try to be impressive and just be consistent. And if
• 15:29
  Speaker 1: people know you're going to do what you say you
• 15:32
  Speaker 1: will do, then trust comes. And that's where a lot
• 15:36
  Speaker 1: of business happens.
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  Speaker 3: Yeah. I, I think that's just so powerful. And I
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  Speaker 3: think that's great advice. I think my question for you, Ryan,
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  Speaker 3: would be, given AI, given the changes in the environment,
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  Speaker 3: what advice as far as career path, kind of professional choices,
• 15:58
  Speaker 3: like what advice do you give to, you have a
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  Speaker 3: son that recently returned from a church mission. So what
• 16:05
  Speaker 3: advice would you give him or others as far as
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  Speaker 3: career choices or, or opportunities ahead?
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  Speaker 1: Yeah. Great, great question. I, if you want to make
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  Speaker 1: sure that, you know, they do something they enjoy, but
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  Speaker 1: I think when, when I have staff or people come
• 16:24
  Speaker 1: to me young in their career and just say, how
• 16:26
  Speaker 1: do I be successful? And what do I need to
• 16:30
  Speaker 1: do to be different than others? Um, the advice I
• 16:34
  Speaker 1: often give is I, I tell them that, look, you
• 16:36
  Speaker 1: can be a leader and, At every level, whether you're
• 16:40
  Speaker 1: a new associate or you're a manager or becoming a partner,
• 16:44
  Speaker 1: whatever it is, like exhibit leadership qualities at every level
• 16:49
  Speaker 1: in everything you do. And that will set you apart.
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  Speaker 1: And then we tend to talk about, well, what are
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  Speaker 1: those qualities? What do they look like? And which ones
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  Speaker 1: matter the most? And, and I would, I would say
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  Speaker 1: that one that probably is the most powerful that I've
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  Speaker 1: seen successful staff exhibit is their attitude. coming into a
• 17:10
  Speaker 1: work environment with a positive attitude, especially when things get
• 17:14
  Speaker 1: hard or tough and you're up against a deadline or
• 17:17
  Speaker 1: something's not going right, whatever that might be. I've seen
• 17:21
  Speaker 1: people on the opposite side that complain and, you know,
• 17:24
  Speaker 1: don't want to be there and you can feel it.
• 17:26
  Speaker 1: You can see it. It becomes a little like a
• 17:28
  Speaker 1: cancer that kind of spreads through the entire team. Well,
• 17:32
  Speaker 1: the opposite effect of that, right? The positive attitude It
• 17:36
  Speaker 1: becomes contagious. People want to be with you. They want
• 17:38
  Speaker 1: to help you get there to the end, accomplish whatever
• 17:41
  Speaker 1: you're trying to do. And so I think attitude matters
• 17:44
  Speaker 1: more than most things. And just being willing to be
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  Speaker 1: that one in the room that knows you'll get there
• 17:51
  Speaker 1: and helps people feel it and see it and do
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  Speaker 1: it with that right frame of mind, I think, makes
• 17:57
  Speaker 1: a big, big difference. So I think that's one leadership quality.
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  Speaker 1: Because when you find a leader that's positive, you want
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  Speaker 1: to be around them.
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  Speaker 2: Mm-hmm.
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  Speaker 1: They're the people you want to hang out with. So
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  Speaker 1: I think that's important. I think the second one that
• 18:08
  Speaker 1: would come to mind is that I tell myself a
• 18:11
  Speaker 1: lot is just be willing to work hard. This, this
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  Speaker 1: is one that, you know, even if it's on more
• 18:22
  Speaker 1: than just your own work, like be a team player,
• 18:27
  Speaker 1: get in, you know, finish your work and look around
• 18:30
  Speaker 1: the room. And if you see others still going, Just
• 18:33
  Speaker 1: ask how you can help. It may mean you sacrifice
• 18:36
  Speaker 1: a little more of your own personal time, but that's
• 18:39
  Speaker 1: what team players do. They work together and they're mindful
• 18:43
  Speaker 1: of everyone on the team and what's happening. We live
• 18:46
  Speaker 1: in a world of quick gratification and people wanting the
• 18:50
  Speaker 1: easy way to get to wealth and the people that
• 18:53
  Speaker 1: want something simple that gives them a lot of reward
• 18:56
  Speaker 1: and they're not as it feels like to just put
• 19:01
  Speaker 1: in a little bit of effort and do the work.
• 19:03
  Speaker 1: And I think that's in the long run where true
• 19:06
  Speaker 1: success comes from.
• 19:07
  Speaker 3: Yeah.
• 19:09
  Speaker 2: There's definitely something special about the culture at PWC. And
• 19:14
  Speaker 2: so I, if you wouldn't mind kind of talk about that.
• 19:18
  Speaker 2: I remember like through COVID gave people a lot of grace,
• 19:22
  Speaker 2: a lot of space. And then you started calling people
• 19:25
  Speaker 2: back into the office and, And I think that's more
• 19:28
  Speaker 2: and more and more what's happening there. And then I
• 19:32
  Speaker 2: see on your socials, like, you know, different things that
• 19:35
  Speaker 2: you're doing, not only in the office to celebrate being together, but,
• 19:39
  Speaker 2: you know, also your give back initiatives and stuff. So
• 19:44
  Speaker 2: that's kind of a widespread question. I just like through
• 19:47
  Speaker 2: the net, but talk a little bit about. that because
• 19:50
  Speaker 2: PwC is special. I will say that from the Scott
• 19:55
  Speaker 2: Nixon days to you, like something about PwC gathers the
• 20:00
  Speaker 2: greatest people. So talk a little bit about that if
• 20:03
  Speaker 2: you would. Yeah.
• 20:05
  Speaker 1: Well, I think every firm, even every office within a firm,
• 20:08
  Speaker 1: even like ours, has a culture. And you, when you
• 20:11
  Speaker 1: walk in the doors, you feel it. And when I
• 20:13
  Speaker 1: was recruiting with a few different firms out of college,
• 20:17
  Speaker 1: they all had great clients. They all had, you know,
• 20:20
  Speaker 1: great people, but they all had a little bit of
• 20:23
  Speaker 1: a different feel and a culture. And I felt like
• 20:27
  Speaker 1: when I was making my decision in the end, that
• 20:29
  Speaker 1: this is where I'm, my personality and other things aligned
• 20:34
  Speaker 1: the best. And so that's ultimately why I chose PWC.
• 20:36
  Speaker 1: I think there's, There's great opportunities when you get with
• 20:42
  Speaker 1: an organization that values the same things you value and
• 20:46
  Speaker 1: has a culture that works well with your personality. There's
• 20:52
  Speaker 1: a few things that we have tried to do, and
• 20:55
  Speaker 1: I mentioned one a minute ago, that I think have
• 20:57
  Speaker 1: set that tone or that culture. And one is that
• 21:00
  Speaker 1: people matter. And so our clients are important, but our
• 21:07
  Speaker 1: team is important. And when they feel that, you know,
• 21:10
  Speaker 1: hopefully that builds loyalty. Hopefully it builds, you know, an
• 21:16
  Speaker 1: environment where they're giving their best to our clients because
• 21:19
  Speaker 1: we don't manufacture product, you know, product. Our success, our
• 21:24
  Speaker 1: secret sauce is our people. And so we've got to
• 21:27
  Speaker 1: make sure that they know and we know that that's
• 21:30
  Speaker 1: the focus as we develop. So I think that's a
• 21:32
  Speaker 1: big part of our culture. Another part of our culture
• 21:35
  Speaker 1: is giving back to the communities in which we work
• 21:38
  Speaker 1: and live and extract financial means from. And so I
• 21:43
  Speaker 1: think that's an important element of who we are. And
• 21:46
  Speaker 1: we tell our people, make sure you find something you
• 21:49
  Speaker 1: love or are passionate about in the community and get involved.
• 21:53
  Speaker 1: And we'll give you dedicated time to do that. And
• 21:56
  Speaker 1: so that's important to us. I look back at the
• 22:00
  Speaker 1: time when I left college and I went to Utah
• 22:03
  Speaker 1: State University, as you mentioned, I had a great experience there.
• 22:06
  Speaker 1: And when I left there, I immediately wanted to give back.
• 22:10
  Speaker 1: But I was a poor student or a poor new professional,
• 22:14
  Speaker 1: new family, new job. I had a new mortgage.
• 22:21
  Speaker 2: That new mortgage.
• 22:22
  Speaker 1: Seven and a half percent interest, by the way, which
• 22:24
  Speaker 1: feels like a long time ago. But I felt poor.
• 22:27
  Speaker 1: There was no way I could give back, it felt like.
• 22:29
  Speaker 1: But I realized what I could give was my time.
• 22:33
  Speaker 1: And so I did. I got on a little advisory
• 22:35
  Speaker 1: board for the university and done a little more since then.
• 22:38
  Speaker 1: And that's always become a little bit a part of
• 22:40
  Speaker 1: who I am. And PwC has enabled that. The firm
• 22:43
  Speaker 1: has enabled us to be able to spend time doing
• 22:45
  Speaker 1: those things. So I did when we lived back East,
• 22:47
  Speaker 1: I was on a board for the Boy Scouts of
• 22:50
  Speaker 1: America in the little area we lived in. And I
• 22:53
  Speaker 1: came back here several years ago now, and I've been
• 22:56
  Speaker 1: on the Utah Food Bank board, done some other things
• 22:59
  Speaker 1: with Utah State. I'm on their board of trustees now,
• 23:01
  Speaker 1: but it feels like, and I would tell you this board,
• 23:05
  Speaker 1: being part of the mountainous capital network has been one
• 23:07
  Speaker 1: of the most meaningful because it's really, it's probably helped
• 23:11
  Speaker 1: me more with the visibility that I have in this
• 23:15
  Speaker 1: marketplace than any, anyone else. It's not only made me
• 23:19
  Speaker 1: more visible, but it's given me insight into what makes
• 23:23
  Speaker 1: this market work and why it's so special, right? Whether
• 23:29
  Speaker 1: it's the leaders in this market, whether it's government or
• 23:31
  Speaker 1: industry leaders, um, the, the, the talent pool that we
• 23:35
  Speaker 1: have here that goes across all the wonderful universities we have,
• 23:40
  Speaker 1: whether it's the, just the work ethic and entrepreneurial spirit
• 23:43
  Speaker 1: of people wanting to innovate and do great things. I mean,
• 23:48
  Speaker 1: the vision that this board, the Mountain West Capital Network
• 23:50
  Speaker 1: board has given me into those insights in this market
• 23:54
  Speaker 1: have helped me navigate that through my career in a
• 23:56
  Speaker 1: more meaningful way. So for that, you know, there's always
• 24:00
  Speaker 1: a benefit from serving on a board. You think you're
• 24:02
  Speaker 1: giving to them, they're giving more. probably back to you
• 24:04
  Speaker 1: and your career that you can appreciate.
• 24:09
  Speaker 3: Yeah. I, first of all, I'd like to thank you
• 24:12
  Speaker 3: for your involvement with the Mountain West Capital Network. Your
• 24:15
  Speaker 3: leadership has been significant. It's been amazing for me to be,
• 24:19
  Speaker 3: you know, you've, you've introduced me to new opportunities just based.
• 24:24
  Speaker 1: On your relationships.
• 24:26
  Speaker 3: And, and I've, I really appreciate just your mentoring and,
• 24:29
  Speaker 3: and leadership. I love to just, maybe have you add
• 24:34
  Speaker 3: to your comments about the.
• 24:36
  Speaker 1: Market, the local market?
• 24:37
  Speaker 3: And obviously you've highlighted some really important things as far
• 24:41
  Speaker 3: as what differentiates Utah. Maybe just go into maybe a
• 24:45
  Speaker 3: little bit more of what you've learned, what you've seen,
• 24:48
  Speaker 3: maybe an outlook going forward. What are your feelings as
• 24:52
  Speaker 3: far as level of optimism with the local market?
• 24:56
  Speaker 1: Yeah, well, thankfully we live in a market and a
• 24:59
  Speaker 1: state that has provided opportunities continually the entire time I've
• 25:05
  Speaker 1: been in my professional career, right? It feels like when
• 25:09
  Speaker 1: there's an economic downturn or we hit things like COVID
• 25:13
  Speaker 1: or we encounter some things that we think are almost insurmountable,
• 25:18
  Speaker 1: Utah is resilient. And we are in a period of,
• 25:22
  Speaker 1: I would say, pretty strong economic vitality right now in
• 25:26
  Speaker 1: the state. And it feels like we're being warned that
• 25:28
  Speaker 1: there are things on the horizon that might be coming.
• 25:33
  Speaker 1: We've been hearing that for, I think, several years now.
• 25:37
  Speaker 1: But even when those difficult times come, and they will
• 25:40
  Speaker 1: in the future, we've done it before. We feel like
• 25:45
  Speaker 1: we've navigated these things before as a market, as a state,
• 25:49
  Speaker 1: as professionals. And so it's not something we need to
• 25:53
  Speaker 1: be afraid of in a way that we won't survive because,
• 25:58
  Speaker 1: because we will this, that's who we are as a state,
• 26:01
  Speaker 1: as an, as a market. I remember sitting down with
• 26:04
  Speaker 1: our team right at the beginning of COVID. We were,
• 26:08
  Speaker 1: I was in a leadership role in our office, uh,
• 26:11
  Speaker 1: over our audit practice. And, and we were gathering the
• 26:14
  Speaker 1: team together, I think in that first week or two
• 26:16
  Speaker 1: of being at home. And we were all trying to like,
• 26:20
  Speaker 1: what is really happening? And we got on the phone,
• 26:23
  Speaker 1: and it took me a minute before that call to
• 26:25
  Speaker 1: just reflect on what I had already lived through. This
• 26:29
  Speaker 1: makes me sound really, really old.
• 26:31
  Speaker 2: Wait a minute. You're younger than me.
• 26:32
  Speaker 3: I know.
• 26:32
  Speaker 1: Hold on. But when I sat down with our team
• 26:35
  Speaker 1: and said, hey, we've been through the dot-com crash or
• 26:40
  Speaker 1: whatever you want to call that. We've been through 2008
• 26:45
  Speaker 1: when the market and the global financial crisis hit. By
• 26:49
  Speaker 1: the time we sat and laid it out, there were
• 26:50
  Speaker 1: four major– crises it felt like we'd already lived through
• 26:54
  Speaker 1: and then we hit covid i said if we did
• 26:56
  Speaker 1: those together we can do this together and that's just
• 26:59
  Speaker 1: it you're never alone and you've you've got a group
• 27:02
  Speaker 1: around you that that will get you through some of
• 27:04
  Speaker 1: these most more difficult times.
• 27:08
  Speaker 2: This is a little off script but i i think
• 27:11
  Speaker 2: about this question so you're pretty fantastic. You've got lots
• 27:18
  Speaker 2: of things going. We were lucky enough that you serve
• 27:21
  Speaker 2: on our board and, and, and then some, and then
• 27:24
  Speaker 2: you've got a brother, Matt, who we also know and love.
• 27:28
  Speaker 2: And so there's this dinner conversation, you know, that you're, that, that,
• 27:33
  Speaker 2: you know, dad dent is talking to you. Like what, what, how,
• 27:40
  Speaker 2: how did that go? And what did you learn from
• 27:45
  Speaker 2: your parents and, That made you both, I don't know,
• 27:48
  Speaker 2: you have other siblings, I'm assuming. We do. I'm just
• 27:50
  Speaker 2: curious how that conversation went probably quite regularly. And then
• 27:56
  Speaker 2: what things from those conversations have you carried over to
• 28:00
  Speaker 2: your own family so that the legacy continues, that Dent legacy?
• 28:05
  Speaker 1: Yeah, Matt's amazing. He's an incredible leader and banker in
• 28:10
  Speaker 1: this market. And it's been fun to watch him be
• 28:14
  Speaker 1: successful here. and really be proud to say, hey, yeah,
• 28:20
  Speaker 1: that's my brother. So it's been great. You know, we
• 28:24
  Speaker 1: have great parents. I actually have four sisters. And so
• 28:27
  Speaker 1: I think if Matt and I were to sit down
• 28:28
  Speaker 1: and say, why are we successful, we'd probably give a
• 28:31
  Speaker 1: lot of credit to our four sisters that kind of
• 28:34
  Speaker 1: gave us the right perspective of life. But no, we
• 28:38
  Speaker 1: do have really good parents. And my dad, you know,
• 28:40
  Speaker 1: worked actually in the banking sector for a very long time, which.
• 28:45
  Speaker 1: Made it a little natural for both me and maybe
• 28:47
  Speaker 1: even Matt to an extent gravitate towards that, knowing maybe
• 28:52
  Speaker 1: we were raised with a little bit of love for
• 28:53
  Speaker 1: that industry. But, you know, I gained a lot from
• 28:57
  Speaker 1: just watching my parents and my dad particularly work and
• 29:02
  Speaker 1: how he did it. You know, sometimes you can be successful,
• 29:06
  Speaker 1: but how you do that and how you get to
• 29:08
  Speaker 1: that success, I think also really matters. Just my dad,
• 29:13
  Speaker 1: you know, as I was reflecting before the podcast on
• 29:17
  Speaker 1: what I've learned and some of the lessons over my life,
• 29:20
  Speaker 1: one of the keys to success that I watched him
• 29:22
  Speaker 1: enable was I rarely actually saw him in the mornings
• 29:26
  Speaker 1: before I went to school. Because he learned that there's
• 29:32
  Speaker 1: a really important start to your day. That if you
• 29:36
  Speaker 1: get that right, mornings are important. And that time of
• 29:40
  Speaker 1: day can be really great in setting yourself up for
• 29:43
  Speaker 1: success and he would get into the office where he
• 29:47
  Speaker 1: worked you know an hour or two before everyone else
• 29:51
  Speaker 1: because that was time where he could get his own
• 29:53
  Speaker 1: priorities you know focused on and things done and before
• 29:57
  Speaker 1: people started coming and knocking on his door And so,
• 30:01
  Speaker 1: you know, I haven't been probably as consistent as he
• 30:03
  Speaker 1: was with that, but mornings are a great time to
• 30:08
  Speaker 1: get stuff done. And so that's something I've watched him
• 30:11
  Speaker 1: and his work ethic came through in that same vein
• 30:14
  Speaker 1: and just watching him figure out how to navigate life
• 30:17
  Speaker 1: and priorities and work, a demanding work schedule, and then
• 30:21
  Speaker 1: a demanding family schedule and church things. And so, you know,
• 30:24
  Speaker 1: watching how he navigated a lot of that, I think
• 30:27
  Speaker 1: we've all taken from that what, what matters the most.
• 30:31
  Speaker 2: Yeah. So PwC, those of you listening, this is the
• 30:36
  Speaker 2: winner circle. So we talk a lot to these founders
• 30:39
  Speaker 2: and CEOs of our winning companies. And there's a way,
• 30:44
  Speaker 2: you know, obviously you have to apply to be on
• 30:47
  Speaker 2: that list. And then we go through this very strict
• 30:52
  Speaker 2: validation process. And PwC has been a big, for as
• 30:57
  Speaker 2: long as I've been around, which was a really, really
• 30:59
  Speaker 2: long time, Um, PwC has led that. So even before
• 31:04
  Speaker 2: your time, PwC has led that. And it's, you know,
• 31:10
  Speaker 2: we obviously have our committees that are very robust. Everybody
• 31:14
  Speaker 2: has to sign an NDA and then in top of
• 31:17
  Speaker 2: their busy, busy schedule, they're given the opportunity to validate these.
• 31:22
  Speaker 2: So talk a little bit about that, how you motivate
• 31:25
  Speaker 2: your team to get involved and to stay involved because
• 31:28
  Speaker 2: of magically once they start getting involved with doing that,
• 31:32
  Speaker 2: they don't leave. They stay with us for a very
• 31:34
  Speaker 2: long time. So if you would, I really want to
• 31:37
  Speaker 2: talk a little bit about that process, the committee and
• 31:42
  Speaker 2: the importance of their work on validating our companies.
• 31:48
  Speaker 1: Yeah. We've loved being involved in the Utah 100 and
• 31:51
  Speaker 1: the validation of, of that and some of the other
• 31:54
  Speaker 1: events that we do at the Mountain West Capital Network
• 31:56
  Speaker 1: deal flow. And like it, But, you know, I think
• 31:59
  Speaker 1: when people, there's a lot of awards and award ceremonies
• 32:04
  Speaker 1: that go on, not only just here in Utah, but nationally.
• 32:09
  Speaker 1: There's a lot of important legacy that this one has, right?
• 32:13
  Speaker 1: Mountain West Capital Network has with the Utah 100. Really
• 32:16
  Speaker 1: one of the first. And I think we have been
• 32:20
  Speaker 1: able to maintain that. an elite level of an awards
• 32:25
  Speaker 1: ceremony and honoring companies in a way that's meaningful to
• 32:28
  Speaker 1: them because they trust us, right? And I think that
• 32:33
  Speaker 1: trust comes from the process that we've put around that.
• 32:37
  Speaker 1: And this is part of that process, right? They submit
• 32:40
  Speaker 1: their financial information confidentially. That's all very important that they
• 32:44
  Speaker 1: understand that. But we don't just say, okay, we take
• 32:49
  Speaker 1: a quick look at it and we make sure that
• 32:51
  Speaker 1: what they've sent us actually aligns with what they are representing. Right. So,
• 32:57
  Speaker 1: so we do reach out and we talk to those
• 32:59
  Speaker 1: companies and we make sure we look at, you know,
• 33:02
  Speaker 1: tax returns and audited statements and other information to just
• 33:06
  Speaker 1: confirm that what they're sending us aligns with what they're
• 33:10
  Speaker 1: telling us. So I think that's an important element of
• 33:14
  Speaker 1: why this award ceremony is so meaningful.
• 33:18
  Speaker 2: Yeah.
• 33:19
  Speaker 1: It, you know, it's not that they're intentionally trying to
• 33:23
  Speaker 1: send us bad information and we don't trust them, but
• 33:26
  Speaker 1: it's that trust, but verify kind of concept, right? We
• 33:29
  Speaker 1: have to make sure that everyone's on the same page
• 33:32
  Speaker 1: and that we're comparing apples to apples. And I think
• 33:34
  Speaker 1: that's a big part of why we do what we
• 33:36
  Speaker 1: do is so that the companies and how they get
• 33:38
  Speaker 1: ranked feels good. At the end of the day, when
• 33:42
  Speaker 1: someone comes and asks us a question, you know, why
• 33:45
  Speaker 1: am I here and not there on the list? We
• 33:48
  Speaker 1: can honestly say, well, it's because of the information we
• 33:51
  Speaker 1: validated and what you've provided. And the source is always
• 33:54
  Speaker 1: the company, but it's, it's good to know that there's
• 33:57
  Speaker 1: some comfort around that. Yeah.
• 34:02
  Speaker 3: I've, I've really appreciated your involvement, your team's involvement, the,
• 34:07
  Speaker 3: the sacrifices. And, and as Sherry pointed out, I mean,
• 34:10
  Speaker 3: it's just been significant over the years, the many years
• 34:14
  Speaker 3: that I've been involved. Um, I do want to shift
• 34:17
  Speaker 3: a little bit back to, you know, you mentioned your
• 34:20
  Speaker 3: father and your sisters and your brother and kind of
• 34:23
  Speaker 3: their influence in your life. I want to just talk
• 34:27
  Speaker 3: about mentoring. This has been an area that we have
• 34:31
  Speaker 3: had others highlight, you know, significant mentors. Recently, we re-recorded,
• 34:38
  Speaker 3: you know, Dave Layton and he highlighted his dad. And
• 34:42
  Speaker 3: even within the last couple of days of his life,
• 34:45
  Speaker 3: giving him some advice and what, what impact has mentors
• 34:49
  Speaker 3: had in your professional as well as your personal career
• 34:54
  Speaker 3: and maybe highlight how has that also been something that
• 34:57
  Speaker 3: you've been able to be blessed and benefit from?
• 35:01
  Speaker 1: Yeah. Well, mentors are critical. Obviously everyone needs to feel
• 35:06
  Speaker 1: like they have someone they can go to when they
• 35:08
  Speaker 1: have a question or a need or support. And so
• 35:11
  Speaker 1: I think, you know, It's the same in personal life.
• 35:14
  Speaker 1: It's the same in your professional life. We all need
• 35:17
  Speaker 1: people we can rely on when we have questions. So
• 35:22
  Speaker 1: I think it's critical to our success. For me, that's
• 35:24
  Speaker 1: always been the case. And yeah, my family, my parents,
• 35:28
  Speaker 1: they're ones I've gone to a lot for that guidance.
• 35:32
  Speaker 1: But within the professional environment, I've always been able to
• 35:36
  Speaker 1: say I had somebody like a partner who I could
• 35:41
  Speaker 1: go to With a question, whether it was a technical question,
• 35:45
  Speaker 1: a personal question, you know, career advice. And that's always
• 35:49
  Speaker 1: been the case. And the thing that mattered the most
• 35:51
  Speaker 1: to me is when those partners not only would answer
• 35:53
  Speaker 1: the question or do their best to give me the
• 35:56
  Speaker 1: right guidance, but that they would show just a little
• 35:58
  Speaker 1: confidence in me. That I could figure something out or
• 36:02
  Speaker 1: I could go find a solution. Even if they didn't
• 36:05
  Speaker 1: give me the answer, they at least gave me enough
• 36:07
  Speaker 1: coaching that gave me some confidence that I could figure
• 36:11
  Speaker 1: it out. And so that was, that was big to me.
• 36:13
  Speaker 1: In fact, I never got into this to be a partner.
• 36:16
  Speaker 1: A lot of people say that, but at a firm
• 36:19
  Speaker 1: like PwC, it's kind of a dream to get to
• 36:22
  Speaker 1: that point. And so when I started, I didn't even
• 36:25
  Speaker 1: put that on my radar and I got to be
• 36:27
  Speaker 1: a manager and, you know, I was all of a
• 36:31
  Speaker 1: sudden really kind of enjoying a little bit of that
• 36:33
  Speaker 1: management role and the relationships with the clients and dealing with,
• 36:37
  Speaker 1: you know, the CEOs and CFOs. And so that became
• 36:39
  Speaker 1: kind of fun. And so I, I said, I'm going
• 36:41
  Speaker 1: to kind of continue to do this for a little
• 36:43
  Speaker 1: bit because I really like this role that I am
• 36:45
  Speaker 1: playing as a manager. And all of a sudden I
• 36:50
  Speaker 1: had a partner come and tell me, Ryan, I think
• 36:53
  Speaker 1: you could be a pretty good partner here. I hadn't
• 36:56
  Speaker 1: even thought about it.
• 36:57
  Speaker 2: Wow.
• 36:58
  Speaker 1: But it took her showing a little confidence in me
• 37:02
  Speaker 1: to say to myself, I can do that. Okay. Maybe
• 37:06
  Speaker 1: I'll try. And then I actually made some decisions in
• 37:09
  Speaker 1: my career at that point. That put me on a
• 37:12
  Speaker 1: path to say, okay, if I'm going to really get there,
• 37:15
  Speaker 1: there's a few things I know I need to do.
• 37:18
  Speaker 1: And so I made some decisions around my career at
• 37:20
  Speaker 1: that point that kind of got me down the path
• 37:22
  Speaker 1: a little bit. So it really started with her showing
• 37:24
  Speaker 1: a little confidence in me.
• 37:27
  Speaker 3: I love that.
• 37:27
  Speaker 2: You know, even as a parent, you think about that.
• 37:30
  Speaker 2: Like there's a point in your kid's life where you're like,
• 37:33
  Speaker 2: you know, you got to show that I believe in you.
• 37:36
  Speaker 2: You got this.
• 37:37
  Speaker 3: Mm-hmm.
• 37:38
  Speaker 2: And there's a lot of power in that, you know,
• 37:41
  Speaker 2: from their perspective. So I love that. So what's next
• 37:47
  Speaker 2: for PWC? I'm not going to ask what's next for
• 37:49
  Speaker 2: Ryan Dent because I don't ever want the answer to
• 37:52
  Speaker 2: be you're not with Mountain West. So we're not asking
• 37:55
  Speaker 2: the question we don't want to answer to. But what's
• 37:58
  Speaker 2: next for PWC, do you think? And then how can
• 38:01
  Speaker 2: our listeners be part of that? Yeah.
• 38:04
  Speaker 1: You know, what's next for us at PwC is really
• 38:08
  Speaker 1: just what's next for you or what's next for our clients,
• 38:12
  Speaker 1: our people. I think that's really where we will go.
• 38:16
  Speaker 1: We are writing a story that we really don't know
• 38:18
  Speaker 1: the ending to, as we talked about earlier, in a way.
• 38:22
  Speaker 1: So whatever's important to our clients is what becomes important
• 38:25
  Speaker 1: to us. And whatever becomes important to our people, that
• 38:28
  Speaker 1: becomes important to us. And so that's what's next. I
• 38:31
  Speaker 1: just know we'd love to help. And that's a big
• 38:34
  Speaker 1: part of it.
• 38:35
  Speaker 2: Yeah. I feel that anytime I interact with somebody from PwC,
• 38:39
  Speaker 2: from you to Zachary to Anna to Alec, who's out
• 38:45
  Speaker 2: there doing a lot of the work behind the scenes too,
• 38:47
  Speaker 2: just a shout out to you and your whole, whole
• 38:50
  Speaker 2: team in your office. I love time spent at the
• 38:53
  Speaker 2: PwC office. It's very, I love it there.
• 38:57
  Speaker 1: We love it. You asked this earlier. I don't know
• 39:01
  Speaker 1: that I answered it, but our team does love And
• 39:04
  Speaker 1: because it gives them, as I said, visibility into the
• 39:07
  Speaker 1: market in a meaningful way. And when they are part
• 39:12
  Speaker 1: of behind the scenes looking at a number to validate
• 39:17
  Speaker 1: where a company should go on the Utah 100 list,
• 39:20
  Speaker 1: and there's lots of companies that support us in that.
• 39:21
  Speaker 1: It's not just PwC, just to be clear, right? We
• 39:24
  Speaker 1: help lead some of that effort, but it's a lot
• 39:26
  Speaker 1: of the sponsors and a lot of the companies that
• 39:28
  Speaker 1: are tied to this organization. that do a lot of
• 39:30
  Speaker 1: the work. But when you are looking at that number
• 39:33
  Speaker 1: and then all of a sudden you see that company's
• 39:36
  Speaker 1: name on the list at number nine or two or
• 39:40
  Speaker 1: 25 or 58, and you see the book that's published
• 39:44
  Speaker 1: and you see what they're doing, you all of a
• 39:45
  Speaker 1: sudden start following them on social media. You know, whatever
• 39:48
  Speaker 1: that is, it just gives you this great, like, perspective of, wow,
• 39:52
  Speaker 1: what I do matters. And what this company is doing
• 39:55
  Speaker 1: is important in our market. And so I think that's
• 39:58
  Speaker 1: the passion that gets developed with people that volunteer with
• 40:01
  Speaker 1: this organization. I love that.
• 40:05
  Speaker 2: And we've seen that a little bit, too, as we're
• 40:07
  Speaker 2: bringing guests onto this podcast. And, you know, like you
• 40:11
  Speaker 2: were here for, you know, gosh, when we talked to
• 40:14
  Speaker 2: Health Equity. Yeah. Steve Nealeman, and when we talked to
• 40:19
  Speaker 2: Ann Collar, Ben Perkins, he was on the younger side
• 40:23
  Speaker 2: of his career. So yeah, all walks, right? So Ryan,
• 40:29
  Speaker 2: thank you so much for joining us today and sharing
• 40:31
  Speaker 2: your story with us. Your dedication to serving others is inspiring.
• 40:36
  Speaker 2: I'm inspired every day by what you do and who
• 40:38
  Speaker 2: you are. And we appreciate all you do for those
• 40:41
  Speaker 2: you work with. We're proud to highlight your work here
• 40:44
  Speaker 2: on Mountain West Capital Network.
• 40:46
  Speaker 3: And for our listeners who want to learn more, how
• 40:48
  Speaker 3: do they connect with you?
• 40:50
  Speaker 1: Well, they can find us on our website, pwc.com, on Instagram, LinkedIn.
• 40:55
  Speaker 1: We spend a lot of time there. You can certainly
• 40:57
  Speaker 1: link with me directly on LinkedIn as well. And we'd
• 41:00
  Speaker 1: love to hear from you. That's great.
• 41:03
  Speaker 2: And to everyone listening, thank you for joining us. A
• 41:06
  Speaker 2: special thanks to the LaunchPod team, Johnny, Christine, Cole, and
• 41:10
  Speaker 2: Rachel for producing our show, Zachary Reed for his vision,
• 41:15
  Speaker 2: And direction is producer Katie Brown, our operations specialist for
• 41:18
  Speaker 2: keeping us in line and on track. And Garrett Lawson
• 41:21
  Speaker 2: and Kevin Jessup for serving as our Mountain West Capital
• 41:24
  Speaker 2: Network podcast chairs.
• 41:26
  Speaker 3: And don't forget to leave us a five-star review and
• 41:29
  Speaker 3: subscribe to stay updated on Utah's fastest growing companies and
• 41:32
  Speaker 3: the leaders shaping our business future. There is nothing we
• 41:35
  Speaker 3: appreciate more than hearing from our listeners.
• 41:38
  Speaker 1: Rate, review, and share. Welcome to the Winner's Circle.
• 41:45
  Speaker 3: Thank you.