Dealing with Upset Patients

Bulletproof Dental Practice · Oct 22, 2020 · 23m

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Bulletproof Dental Practice Podcast Episode 176

Hosts: Dr. Craig Spodak & Dr. Peter Boulden

Key Takeaways

Introduction

Values

Verbiage Is Everything

Validate Concerns

Post-Operative Calling

Alignment Issue

Team First

References

Bulletproof Dental Practice

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Tweetables:

Communication is either a loving response or a cry for help. Dr. Craig Spodak

People just want to be understood. Dr. Peter Boulden

Payback is best served cold. Dr. Peter Boulden