Kate Tulp: Service expert on Kiwis spending nearly 20 million hours waiting for customer services in 2022
In 2022, Kiwis spent almost 20 million hours waiting for customer services.
With 19.7 million people contacting customer services, that equates to an average of just under 8 hours per person, with many saying that in itself is something to complain about.
ServiceNow NZ Country Manager Kate Tulp joined Mike Hosking.
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