Latest / Virtual GM - A Hotel Management Podcast
🎧 Episode 16: Reputation Management in 2026: Responding, Recovering & Reinforcing Trust
In this episode, Cody & Meagan dive into one of the most mission-critical topics for hotels heading into 2026: Reputation Management. Guest expectations are higher than ever—and reviews now live everywhere, from Google to TikTok to niche travel communities. Whether you're a boutique inn or a full-scale resort, your reputation is your revenue.
Cody & Meagan break down the exact framework Vibrant uses to help properties protect, strengthen, and rebuild trust with guests—no matter what comes your way.
🔹 Segment 1: Where Reputation Lives Now
The landscape has changed. Reviews don’t just sit on…
The skinny
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