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Latest / Healthcare is Hard: A Podcast for Insiders

Care @Home: A Fast Start to a Long Journey, According to Texas Health’s Chief Experience Officer, Winjie Miao

Improving patient experience has been a driving focus for Winjie Miao during her twenty year career at Texas Health Resources, where she’s now senior executive vice president and chief experience officer. Texas Health cares for more patients in North Texas than any other provider through 350 access points including 27 hospital locations and a network of outpatient facilities, Neighborhood Care & Wellness Centers, preventive and fitness services, and home health services.

After joining Texas Health, Winjie spent 15 years in hospital operations – first at one of the system’s largest hospitals…

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