Episode 215: Positive Persistence

Getting to Good Enough · Aug 4, 2022 · 21m

Sometimes we have to be persistent in order to settle disputes that arise. And that can be a source of stress. In this week's episode, Shannon and Janine discuss making resolution easier (and potentially more effective) by staying positive during the process.

Discussion topics include:

• The happy message on Shannon's chai latte

• How Shannon's husband, Mike, has been a model of positive persistence

• The emotional toll that calls to customer service or disputes can take

• How persistence can pay off--and be easier when you keep a positive attitude

• The value of treating customer service…