AI, Consumer Law and Why Human Connection Still Matters
In this gear change episode of Drivetime, Jacqui is joined once again by legal experts Peter Jaari and Mikko Koskinen from Lexia Attorneys to explore the practical realities of consumer law and AI regulation in automotive retail. Peter shares advice for retailers selling used vehicles, highlighting the importance of transparency, managing customer expectations, and responding quickly when issues arise. Good customer service, he argues, can prevent small complaints from becoming major disputes.
Mikko demystifies the EU AI Act, explaining the difference between high-risk and low-risk AI…
The skinny
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