Contact Center Data Into Action: How AmplifAI Drove a 20% CSAT Lift | Justin Barnard
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Most contact centers are sitting on more performance data than they know what to do with, scattered across phone systems, CRMs, QA tools, and workforce management platforms. Justin Barnard, Senior Account Executive at AmplifAI, joins Gina Gibson to explain how his team turns that scattered data into something usable: a clear, specific list of actions for every supervisor, built around what's already working for the best agents on the floor.
📈 A long-time enterprise client saw a 20% lift in customer satisfaction after rolling out AmplifAI
⏱️ Supervisors are getting…
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