Ep 14 | Reimagining Returns in Modern Retail
Returns are no longer just a cost. They're becoming one of retail's biggest competitive advantages.
In this episode of the Supply Chain Digital Podcast, Aaron McMillan sits down with Juan Hernandez Campos, Chief Operating Officer at Happy Returns, a UPS company, to explore how returns are reshaping retail operations, customer experience and supply chain strategy.
Drawing on leadership experience spanning Happy Returns, Gap, McKinsey and SanDisk, Juan explains why returns should no longer be viewed as an operational burden, how AI is improving decision-making across supply chains and why great…
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