Latest / AI Ireland with Mark Kelly
E201 ‘Evolution of AI & Machine Learning in Customer Support’ with Intercom’s Fergal Reid
Today's guest is Fergal Reid, VP of Artificial Intelligence at Intercom. Fergal is an experienced AI professional who has navigated the complexities of the ever-changing AI field. From machine learning ventures to strategic roles in prominent organisations like Intercom, Fergal provides invaluable insights into how AI is shaping the future.
Topics include:
0:00 His journey from Computer science to startups, PhD, Optimizely & Intercom
4:07 Why he was drawn to Intercom’s Dublin HQ, ML opportunity and impact
5:40 How Intercom embraced AI post-ChatGPT, rapid pivot and adoption
9:52 Automating…
The skinny
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