How Freelancers Can Use a Client NPS System to Raise Rates

Freelance Careers with Fexingo: Independent Work, Consulting, and Self-Employment · Jun 5, 2026 · 7m · transcript

In this episode of Freelance Careers with Fexingo, Lucas and Luna dive into how freelancers can implement a Net Promoter Score (NPS) system with their clients to justify rate increases. Lucas explains the concept of NPS—asking clients how likely they are to recommend you—and how a score above 50 can be leveraged in rate negotiations. They walk through a real example: a freelance graphic designer who surveyed her clients, got an NPS of 72, and used that data to raise rates by 20% with zero pushback. The hosts discuss how to run the survey, what questions to ask, and how to present the results…