Latest / Omni Talk Retail / DoorDash's AI Search Could Leave Traditional Retail Search Behind | Fast Five Shorts
Transcript
- 0:00Doordash
- 0:00has
- 0:00launched
- 0:01an
- 0:01AI
- 0:01based
- 0:02app
- 0:02search
- 0:03feature.
- 0:04According
- 0:04to
- 0:04ChainStorage,
- 0:05DoorDash
- 0:05is
- 0:06enabling
- 0:06natural
- 0:07language
- 0:07search
- 0:07in
- 0:08its
- 0:08iOS
- 0:09app.
- 0:09The
- 0:10on
- 0:10demand
- 0:10delivery
- 0:10platform
- 0:11is
- 0:11introducing
- 0:12Ask
- 0:12Doordash,
- 0:13a
- 0:13new
- 0:13artificial
- 0:14intelligence
- 0:14enabled
- 0:15way
- 0:15for
- 0:15customers
- 0:16to
- 0:16search
- 0:16the
- 0:16app
- 0:17in
- 0:17their
- 0:17own
- 0:17words.
- 0:18Shoppers
- 0:18can
- 0:19tap
- 0:19the
- 0:19ask
- 0:19button
- 0:20in
- 0:20the
- 0:20search
- 0:20bar
- 0:20and
- 0:21tell
- 0:21DoorDash
- 0:21what
- 0:22they
- 0:22want
- 0:22to
- 0:22eat,
- 0:23share
- 0:23a
- 0:23recipe
- 0:23link
- 0:24or
- 0:24cookbook
- 0:25photo,
- 0:25or
- 0:25even
- 0:26describe
- 0:26the
- 0:26reservation
- 0:27they're
- 0:27looking
- 0:27for
- 0:28to
- 0:28get
- 0:28personalized
- 0:29results
- 0:29in
- 0:30seconds.
- 0:30Ben,
- 0:31how
- 0:31significant
- 0:32is
- 0:32it
- 0:32that
- 0:32Door
- 0:33Dash
- 0:34has
- 0:34launched
- 0:34its
- 0:35own
- 0:35AI
- 0:36based
- 0:36search
- 0:36experience?
- 0:36Are
- 0:37you
- 0:37looking
- 0:37at
- 0:37this
- 0:37announcement
- 0:38any
- 0:38differently
- 0:39because
- 0:39it's
- 0:39Door
- 0:40Dash?
- 0:40This
- 0:41is
- 0:41a
- 0:42really
- 0:42significant
- 0:44story
- 0:44to
- 0:44pay
- 0:45attention
- 0:45to
- 0:45because
- 0:46of
- 0:47the
- 0:47theme,
- 0:48the
- 0:48broader
- 0:48theme
- 0:49it
- 0:49speaks
- 0:49to.
- 0:50That's
- 0:50what
- 0:50makes
- 0:50it
- 0:50so
- 0:51important.
- 0:52It's
- 0:52a
- 0:52theme
- 0:53that
- 0:53I'll
- 0:54go
- 0:54further.
- 0:54If
- 0:55you
- 0:55look
- 0:55after
- 0:55e
- 0:56commerce
- 0:56at
- 0:56a
- 0:56retailer
- 0:57or
- 0:57consumer
- 0:57brand,
- 0:58this
- 0:58is
- 0:59the
- 1:00most
- 1:00significant
- 1:01thing
- 1:02you
- 1:02should
- 1:02be
- 1:02paying
- 1:03attention
- 1:03to
- 1:03right
- 1:03now.
- 1:04And
- 1:04that
- 1:04is
- 1:05how
- 1:05customers
- 1:06are
- 1:06searching
- 1:07for
- 1:07your
- 1:07brand
- 1:08and
- 1:08searching
- 1:08your
- 1:09site
- 1:09and
- 1:09how
- 1:10you
- 1:10are
- 1:10being
- 1:10discovered
- 1:11by
- 1:11query
- 1:12engines.
- 1:13Because
- 1:13that's
- 1:13what
- 1:13it's
- 1:14all
- 1:14about.
- 1:16A
- 1:16really
- 1:17smart
- 1:18global
- 1:18digital
- 1:18commerce
- 1:19leader
- 1:19told
- 1:19me
- 1:20recently
- 1:20that
- 1:20winning
- 1:21in
- 1:21e
- 1:21commerce
- 1:21is
- 1:22a
- 1:22game
- 1:22of
- 1:22mastering
- 1:23changing
- 1:23algorithms.
- 1:25And
- 1:25all
- 1:26the
- 1:26data
- 1:26that
- 1:26I'm
- 1:26seeing
- 1:27right
- 1:27now
- 1:27is
- 1:28that
- 1:28users
- 1:29are
- 1:29rapidly
- 1:29adopting
- 1:30kind
- 1:30of
- 1:30these
- 1:31conversational
- 1:32natural
- 1:33language
- 1:33approaches
- 1:34to
- 1:34search
- 1:34which
- 1:34is
- 1:35changing
- 1:35all
- 1:36of
- 1:36our
- 1:36known
- 1:36algorithms.
- 1:38So
- 1:38there's
- 1:39two
- 1:39big
- 1:39implications
- 1:40of
- 1:40that.
- 1:40One
- 1:40is
- 1:40how
- 1:41your
- 1:41product
- 1:41gets
- 1:41shown
- 1:41in
- 1:42the
- 1:42results.
- 1:42So
- 1:42that's
- 1:43AO
- 1:43and
- 1:43geo.
- 1:44But
- 1:44secondly,
- 1:46the
- 1:46if
- 1:46you
- 1:46acknowledge
- 1:48that
- 1:49you
- 1:50must
- 1:50enable
- 1:51your
- 1:51users
- 1:52to
- 1:53have
- 1:53the
- 1:53ability
- 1:53to
- 1:54ask
- 1:54longer
- 1:55context
- 1:55based
- 1:56questions
- 1:57on
- 1:58your
- 1:58site,
- 1:59for
- 2:00me
- 2:00this
- 2:00is
- 2:00becoming
- 2:01table
- 2:02stakes.
- 2:02And
- 2:02genuinely,
- 2:03I
- 2:03mean
- 2:03that,
- 2:03I
- 2:03mean
- 2:04that
- 2:04table
- 2:04stakes
- 2:05for
- 2:05retailers.
- 2:06So
- 2:06you
- 2:07know,
- 2:07with
- 2:07Google's
- 2:08AI
- 2:08overviews,
- 2:09with
- 2:09Gemini,
- 2:10you
- 2:10know,
- 2:10Amazon
- 2:10rolling
- 2:11out
- 2:11Alexa
- 2:11for
- 2:11shopping,
- 2:12which
- 2:13is
- 2:13on
- 2:13his
- 2:13way
- 2:13to
- 2:14becoming
- 2:14the
- 2:14primary
- 2:14way
- 2:15that
- 2:15shoppers
- 2:15are
- 2:15navigating
- 2:16Amazon
- 2:17or
- 2:17just
- 2:17good
- 2:17old
- 2:18chat
- 2:18GPT,
- 2:18they're
- 2:19the
- 2:19switch
- 2:19to
- 2:19context
- 2:20based
- 2:20questions
- 2:21is
- 2:21happening
- 2:22really,
- 2:22really,
- 2:22really
- 2:22quickly.
- 2:23So
- 2:24if
- 2:24retailers
- 2:24and
- 2:24platforms
- 2:25like
- 2:25DoorDash
- 2:26and
- 2:26DoorDash
- 2:27such
- 2:27a
- 2:27significant
- 2:28platform
- 2:28for
- 2:29people
- 2:29to
- 2:29find,
- 2:29discover
- 2:30and
- 2:30buy
- 2:30products
- 2:30through,
- 2:31if
- 2:32they
- 2:32don't
- 2:32keep
- 2:32up
- 2:33on
- 2:33their
- 2:33owned
- 2:34properties,
- 2:35they're
- 2:35going
- 2:35to
- 2:35lose
- 2:35out
- 2:37really
- 2:37quickly.
- 2:38Really
- 2:38quickly.
- 2:39So
- 2:39I
- 2:39think
- 2:40the
- 2:40move
- 2:41from
- 2:42interesting
- 2:43test
- 2:43and
- 2:44learn
- 2:44to
- 2:45table
- 2:45stakes
- 2:46is
- 2:46happening
- 2:47so
- 2:47quickly
- 2:48and
- 2:48I
- 2:48think
- 2:48we
- 2:48just
- 2:48see
- 2:49more
- 2:49and
- 2:49more
- 2:49and
- 2:49more
- 2:49announcements
- 2:50like
- 2:50this.
- 2:51Yeah,
- 2:51it's
- 2:51interesting
- 2:52too
- 2:52because
- 2:52Kroger
- 2:53and
- 2:53Wegmans,
- 2:53I
- 2:53think
- 2:53actually
- 2:56sent
- 2:57this
- 2:57off
- 2:57to
- 2:57a
- 2:57third
- 2:58party
- 2:58to
- 2:58do
- 2:58for
- 2:59their
- 2:59website
- 2:59too,
- 3:00which
- 3:00I
- 3:00think
- 3:00is
- 3:01an
- 3:01interesting
- 3:02little
- 3:03coinky
- 3:04dink
- 3:04here
- 3:04in
- 3:04terms
- 3:05of
- 3:05how
- 3:05people
- 3:05are
- 3:05handling
- 3:06this.
- 3:06I
- 3:06talked
- 3:06about
- 3:07that
- 3:07with
- 3:07Shelley
- 3:07Huff.
- 3:07Like,
- 3:07is
- 3:08this
- 3:08something
- 3:08so
- 3:08core
- 3:09to
- 3:09the
- 3:09user
- 3:09experience,
- 3:10which
- 3:10it
- 3:10sounds
- 3:10like
- 3:11you're
- 3:11probably
- 3:11in
- 3:11that
- 3:12campben
- 3:12that
- 3:12it's
- 3:12probably
- 3:13not,
- 3:13not
- 3:13something
- 3:14you
- 3:14would
- 3:14outsource
- 3:15to
- 3:15a
- 3:15third
- 3:15party,
- 3:15is
- 3:15that
- 3:16right?
- 3:16No,
- 3:17I,
- 3:17I,
- 3:17I'm
- 3:17all
- 3:17in.
- 3:18I
- 3:18think
- 3:18this
- 3:18is,
- 3:19this
- 3:19is
- 3:19how
- 3:19people
- 3:21will
- 3:21search
- 3:22your
- 3:22website.
- 3:23Yeah.
- 3:23If
- 3:23you're
- 3:24not
- 3:24ready
- 3:24for
- 3:24that,
- 3:25they'll
- 3:25go
- 3:25on
- 3:25to
- 3:25other
- 3:26tools
- 3:26and
- 3:26third
- 3:26party
- 3:27tools
- 3:27instead.
- 3:28Right.
- 3:28And
- 3:28you
- 3:28got
- 3:28to
- 3:28figure
- 3:29out
- 3:29how
- 3:29to
- 3:29make
- 3:29it
- 3:29work
- 3:29for
- 3:30you
- 3:30in
- 3:30the
- 3:30long
- 3:30term.
- 3:31The
- 3:32adoption
- 3:32curve
- 3:32is
- 3:32federation.
- 3:33Yeah.
- 3:34No,
- 3:34it's
- 3:34not.
- 3:35Yeah.
- 3:38Look,
- 3:38let's
- 3:39go
- 3:39back
- 3:39a
- 3:39couple
- 3:39of
- 3:39years
- 3:40or
- 3:40even
- 3:40longer.
- 3:41When
- 3:41the
- 3:41idea
- 3:41of
- 3:42voice
- 3:43search
- 3:44was
- 3:44being
- 3:44discussed.
- 3:46The
- 3:46big
- 3:46proponents
- 3:47of
- 3:47voice
- 3:47search
- 3:48were
- 3:48always
- 3:48saying
- 3:48that
- 3:49it's
- 3:49the
- 3:49natural
- 3:50way
- 3:50to
- 3:50communicate.
- 3:52And
- 3:52what
- 3:52Google
- 3:52has
- 3:53done
- 3:53is
- 3:53it's
- 3:53forced
- 3:54us
- 3:54to
- 3:54take
- 3:54a
- 3:54natural
- 3:55way
- 3:55to
- 3:55communicate
- 3:56and
- 3:56squeeze
- 3:57it
- 3:57down
- 3:57into
- 3:57three
- 3:57words
- 3:58to
- 3:58go
- 3:58into
- 3:58a
- 3:58search
- 3:58bar.
- 3:59So
- 3:59look,
- 4:01okay,
- 4:02talking
- 4:02to
- 4:02a
- 4:03machine
- 4:03did
- 4:03not
- 4:04get
- 4:04the
- 4:04traction
- 4:05that
- 4:05some
- 4:06people
- 4:06who
- 4:06were
- 4:06investing
- 4:06in
- 4:06it
- 4:07thought
- 4:07it
- 4:07was
- 4:07going
- 4:07to.
- 4:08But
- 4:08that
- 4:09idea
- 4:09that
- 4:10we
- 4:10would
- 4:10rather
- 4:11express
- 4:11a
- 4:12concept
- 4:12using
- 4:12more
- 4:13words
- 4:13than
- 4:13have
- 4:14to
- 4:14have
- 4:14an
- 4:14idea
- 4:15and
- 4:15then
- 4:15translate
- 4:16it
- 4:16into
- 4:16what
- 4:16a
- 4:16Google
- 4:17prompt
- 4:17might
- 4:17be,
- 4:18Google
- 4:19has
- 4:19said
- 4:19to
- 4:19us,
- 4:19you
- 4:19don't
- 4:19need
- 4:19to
- 4:20do
- 4:20that
- 4:20anymore.
- 4:21So
- 4:21if
- 4:21you're
- 4:21not
- 4:22getting
- 4:22your
- 4:22website
- 4:23ready
- 4:23to
- 4:23not
- 4:24have
- 4:24to
- 4:24do
- 4:24it
- 4:24anymore,
- 4:25you're
- 4:25going
- 4:25to
- 4:25miss
- 4:25out.
- 4:26Yeah,
- 4:27so,
- 4:28so
- 4:28100%
- 4:28agree
- 4:29with
- 4:29that.
- 4:29I
- 4:29think
- 4:29there's
- 4:29another
- 4:30layer
- 4:30to
- 4:30this
- 4:30story,
- 4:31even
- 4:31More
- 4:31so
- 4:31with
- 4:32DoorDash
- 4:33in
- 4:33particular.
- 4:33Ben,
- 4:34I'm
- 4:34curious
- 4:34what
- 4:35you
- 4:35think
- 4:35about
- 4:35it.
- 4:35Like,
- 4:35so
- 4:35I
- 4:36agree
- 4:36with
- 4:36you.
- 4:36I
- 4:36think
- 4:37this
- 4:37is
- 4:37a
- 4:37very
- 4:37significant
- 4:37announcement.
- 4:38I
- 4:38think
- 4:38it's
- 4:38very
- 4:39significant
- 4:39partly
- 4:39because
- 4:39DoorDash
- 4:40is
- 4:40the
- 4:40one
- 4:40making
- 4:41it.
- 4:41Because
- 4:42DoorDash,
- 4:42as
- 4:42we've
- 4:43talked
- 4:43about
- 4:43many
- 4:43times
- 4:43on
- 4:44this
- 4:44show,
- 4:44it's
- 4:45my
- 4:45most
- 4:45used
- 4:46retail
- 4:46app.
- 4:46I
- 4:47use
- 4:47it
- 4:47for
- 4:47retail
- 4:48consumer
- 4:48experiences
- 4:49more
- 4:49than
- 4:49any
- 4:50other
- 4:50app
- 4:50out
- 4:50there,
- 4:51more
- 4:51than
- 4:51Amazon,
- 4:52more
- 4:52than
- 4:52Walmart.
- 4:53And
- 4:54the
- 4:54reason
- 4:54for
- 4:54that
- 4:55is
- 4:55it's
- 4:55kind
- 4:55of
- 4:55the
- 4:56Swiss
- 4:56army
- 4:56knife
- 4:57of
- 4:57retail
- 4:57right
- 4:58now.
- 4:59So
- 4:59Genai,
- 5:00to
- 5:00me,
- 5:00if
- 5:01I'm
- 5:01drawing
- 5:01an
- 5:01analogy,
- 5:02as
- 5:02you
- 5:02drew
- 5:02the
- 5:02X
- 5:03Files
- 5:03analogy,
- 5:04Gen
- 5:05AI
- 5:05search
- 5:05to
- 5:05me
- 5:06is
- 5:06like
- 5:06whoever
- 5:06added
- 5:07the
- 5:07corkscrew
- 5:08for
- 5:08the
- 5:08first
- 5:08time
- 5:09to
- 5:09my
- 5:09Swiss
- 5:09army
- 5:10knife.
- 5:10It
- 5:10was
- 5:11cool.
- 5:11It
- 5:12was
- 5:12cool
- 5:12before
- 5:12with
- 5:13just
- 5:13the
- 5:13knives,
- 5:13the
- 5:14toothpicks,
- 5:14even
- 5:15the
- 5:15tweezers,
- 5:16but
- 5:16now
- 5:16I've
- 5:16got
- 5:16the
- 5:17corkscrew,
- 5:17right?
- 5:18And
- 5:18so
- 5:19that
- 5:19opens
- 5:19up
- 5:20a
- 5:20whole
- 5:20new
- 5:21realm
- 5:21of
- 5:21experiences
- 5:22for
- 5:22me
- 5:22when
- 5:22I
- 5:22think
- 5:23about
- 5:23this
- 5:23inside
- 5:24of
- 5:24the
- 5:24Swiss
- 5:24army
- 5:25knife
- 5:25that
- 5:25is
- 5:26DoorDash
- 5:26already.
- 5:27Because
- 5:27let's
- 5:28not
- 5:28forget
- 5:28Ben
- 5:29Jordache
- 5:30is
- 5:30already
- 5:30a
- 5:31marketplace.
- 5:32So
- 5:32it's
- 5:33doing
- 5:33this
- 5:33in
- 5:34a
- 5:34marketplace
- 5:34versus
- 5:35doing
- 5:35it
- 5:35on
- 5:35a
- 5:35branded
- 5:36site.
- 5:36So
- 5:36it's
- 5:36more
- 5:37akin
- 5:38to
- 5:38Amazon,
- 5:39but
- 5:39its
- 5:39marketplace
- 5:40has
- 5:40different
- 5:40dynamics
- 5:41than
- 5:41Amazon's
- 5:42because
- 5:42you
- 5:42can
- 5:42also
- 5:43order
- 5:43food
- 5:43for
- 5:44it
- 5:44or
- 5:44order
- 5:44other
- 5:45services
- 5:46as
- 5:46well.
- 5:47So
- 5:47who's
- 5:48to
- 5:48say,
- 5:48like
- 5:49if
- 5:49I
- 5:49just
- 5:49get
- 5:50crazy
- 5:50here,
- 5:50start
- 5:51thinking
- 5:51long
- 5:51term,
- 5:52who's
- 5:52to
- 5:52say
- 5:52you
- 5:52can't
- 5:53start
- 5:53comparison
- 5:54shopping
- 5:54in
- 5:54that
- 5:54marketplace
- 5:55more
- 5:55easily
- 5:56than
- 5:56you
- 5:56could
- 5:57now
- 5:57as
- 5:57you're
- 5:57envisioning
- 5:58it,
- 5:58who's
- 5:59to
- 5:59say
- 5:59you
- 5:59couldn't
- 5:59start
- 6:00making
- 6:00restaurant
- 6:01orders
- 6:02based
- 6:02on
- 6:02budget
- 6:03comparisons?
- 6:03Like
- 6:03saying,
- 6:04hey,
- 6:04I
- 6:04only
- 6:05want
- 6:05to
- 6:05spend
- 6:05$50
- 6:06on
- 6:06my
- 6:06dinner
- 6:07tonight
- 6:07for
- 6:07my
- 6:07family
- 6:08of
- 6:08four.
- 6:08What
- 6:09are
- 6:09my
- 6:09best
- 6:10options?
- 6:11If
- 6:11that
- 6:11is
- 6:12enabled
- 6:12in
- 6:12this
- 6:13or
- 6:13it
- 6:14gets
- 6:14better
- 6:14over
- 6:15time,
- 6:15that
- 6:15is
- 6:16going
- 6:16to
- 6:16spur
- 6:16more
- 6:16and
- 6:17more
- 6:17usage,
- 6:18which
- 6:18as
- 6:18we
- 6:18know
- 6:18more
- 6:19and
- 6:19more
- 6:19usage
- 6:19has
- 6:20so
- 6:20many
- 6:20one
- 6:21plus
- 6:21one
- 6:21equals
- 6:21three
- 6:22benefits
- 6:23to
- 6:23the
- 6:23platform
- 6:23itself.
- 6:24So
- 6:25that's
- 6:25what
- 6:25I
- 6:25think
- 6:26is
- 6:27really
- 6:27fascinating
- 6:28here
- 6:28is
- 6:28DoorDash
- 6:29has
- 6:29been
- 6:30quietly
- 6:30building
- 6:31a
- 6:31very
- 6:31formidable
- 6:33app
- 6:33that
- 6:34can
- 6:34hold
- 6:34its
- 6:34own
- 6:35in
- 6:35a
- 6:35lot
- 6:35of
- 6:35ways.