Latest / Pharmacy Podcast Network / NOW, NEW, NEXT: NACDS TSE 2025 | Live Recap Part One

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NOW, NEW, NEXT: NACDS TSE 2025 | Live Recap Part One · Pharmacy Podcast Network

0:07
Speaker 1: You are listening to the Pharmacy Podcast Network.
0:26
Speaker 2: Welcome to the Pharmacy Podcast Network special coverage of the
0:29
Speaker 2: NACDS Total Store Expo, the largest gathering of retailers and
0:34
Speaker 2: suppliers in the health and wellness industry. This year, the
0:37
Speaker 2: PPN partnered with key Source and Nimble RX and interviewed
0:40
Speaker 2: key leaders in retail pharmacy and the impact they're making
0:43
Speaker 2: on public health. Here's part one of our three part
0:46
Speaker 2: series covering the Total Store Expo twenty twenty five from
0:49
Speaker 2: San Diego, which took place on August twenty third. Through
0:52
Speaker 2: the twenty.
0:52
Speaker 3: Fifth NACDS twenty twenty five Total Store Expo. I'm here
0:57
Speaker 3: with Andy Crawford at the key Source booth.
1:00
Speaker 4: Andy, great to see.
1:01
Speaker 5: You you too.
1:02
Speaker 6: Tak it starts today, it does start. It's going to
1:05
Speaker 6: be a great meeting. So really excited about it.
1:07
Speaker 3: I'm excited to be here. I'm excited to be in
1:09
Speaker 3: your booth. What a gorgeous booth. Lots of vendors that
1:13
Speaker 3: are set up getting ready for this big day. So
1:16
Speaker 3: talk to us about what you're most excited about here
1:18
Speaker 3: at the Total Store expect.
1:20
Speaker 6: You know, it's great to see some faces that are
1:23
Speaker 6: familiar and some new faces.
1:25
Speaker 5: So always great to.
1:26
Speaker 6: Meet with our current customers, talk through some solutions oriented
1:30
Speaker 6: processes and just where the industry is today. And then
1:33
Speaker 6: for the new ones that our perspective, just to get
1:35
Speaker 6: to know them, tell them about what we offer as
1:39
Speaker 6: a supplier partner, and you know, quite honestly, just to
1:42
Speaker 6: get a great pulse in the industry, not only just
1:45
Speaker 6: for key Source, but all the stakeholders.
1:47
Speaker 3: So talk to me about key Source just in case
1:50
Speaker 3: listeners aren't aware. Talk to us about your history and
1:54
Speaker 3: now you're positioning today, especially for chain pharmacy. That's the theme,
1:58
Speaker 3: that's what we're doing today.
1:59
Speaker 6: Sure, yeah, well, you know, it's twenty five years in
2:02
Speaker 6: the making. So you know, Keyser started out as a smaller, regional,
2:06
Speaker 6: privately owned company mainly servicing independence throughout the region of
2:11
Speaker 6: the Northeast and the East Coast, and grown you know
2:14
Speaker 6: up until just recently. Now obviously we're a national wholesaler
2:18
Speaker 6: hitting all fifty states, and real growth in the regional
2:23
Speaker 6: chain space over probably the last four to six years,
2:27
Speaker 6: both those that self distribute and those that need direct
2:31
Speaker 6: store service. So I think, you know, the big advantage
2:34
Speaker 6: we bring is we're you know, small enough to be agile,
2:38
Speaker 6: but big enough to be able to make a value
2:39
Speaker 6: impact for our customers.
2:41
Speaker 4: I love it.
2:42
Speaker 3: We're going to be hearing a lot more from you
2:44
Speaker 3: here at the ANACDS and Total Store Expo. Can't wait
2:48
Speaker 3: to have some follow up. Andy, you really have some
2:49
Speaker 3: good insight for us. Appreciate it, Hey, Armand I want
2:59
Speaker 3: you to enter use yourself to the listeners here at
3:01
Speaker 3: the NACDS Total Store Expo.
3:04
Speaker 7: Always a pleasure to be with you. Rman and Marie
3:08
Speaker 7: with Salvatory Scott. We represent a lot of the over
3:12
Speaker 7: the counter consumer product goods brands for the Pharmacy Drug Channel.
3:18
Speaker 3: So you and I were talking yesterday before the event
3:22
Speaker 3: started and you were kind of like we were having
3:25
Speaker 3: a discussion about lost opportunity, and that is we have
3:28
Speaker 3: our prescription. That's really the center of what pharmacist cares
3:32
Speaker 3: all about.
3:33
Speaker 8: The physician issues it. That's terrific.
3:35
Speaker 3: However, there are things that are happening ancillary around the
3:39
Speaker 3: patient that can supplement their life and supplement what they're on,
3:43
Speaker 3: for example GLP ones and diabetes management or hypertension. Talk
3:48
Speaker 3: to us about your organization and how you're helping pharmacy,
3:53
Speaker 3: chain pharmacies, independent pharmacies to leverage the concept of the
3:57
Speaker 3: three sixty degree around a patient and which includes supplements,
4:01
Speaker 3: which is going to help to increase revenue.
4:03
Speaker 4: I love the way you position that.
4:05
Speaker 7: The way we try to look at it is how
4:08
Speaker 7: do we support our pharmacists and our providers in ensuring
4:12
Speaker 7: that they are best equipped to support their patients total health.
4:17
Speaker 7: And historically it's always been about what is the issue
4:21
Speaker 7: at hand today and how do we solve that problem?
4:23
Speaker 7: But as we look at consumers today and patients today,
4:26
Speaker 7: they're way more focused on how do I get ahead
4:28
Speaker 7: of that in being well rather than getting well? And
4:32
Speaker 7: so we try to support our independent and chain pharmacies,
4:37
Speaker 7: the pharmacistem providers in bringing a total package of health.
4:41
Speaker 7: For example, as you mentioned GLP ones, one thing that
4:44
Speaker 7: the providers generally call out is GLP ones have a
4:48
Speaker 7: lot of side effects and can you be proactive in
4:51
Speaker 7: letting your patients know that when we prescribe and fill
4:55
Speaker 7: a GLP one?
4:57
Speaker 4: What are some of the side effects you could face?
4:58
Speaker 8: Could you face nausea?
5:01
Speaker 9: Ye?
5:01
Speaker 5: Could you face?
5:03
Speaker 7: Or an antibiotic If we're filling antibiotics, how are we
5:06
Speaker 7: gonna help to ensure that the gut health is help,
5:08
Speaker 7: you know, is taken care of. And so in those examples,
5:12
Speaker 7: we might recommend that while you fill the prescription, you
5:17
Speaker 7: also either have on your counter or you discuss with
5:19
Speaker 7: the patient do they need dramamine, do they need c
5:24
Speaker 7: band to wear? Or are they gonna want Flora Store
5:28
Speaker 7: so that their gut health is you know, protected because
5:32
Speaker 7: the antiotics is gonna kill all of those you know,
5:34
Speaker 7: the good and the bad. And so if you have
5:37
Speaker 7: a yeast based gut health product like flor Store, then
5:41
Speaker 7: you're protected and you're keeping your total body health in mind.
5:46
Speaker 7: And the pharmacist is really the front lines in bringing
5:50
Speaker 7: that to the patient's immediately when they're filling that prescription
5:56
Speaker 7: rather than when that patient is dealing with the side
5:59
Speaker 7: effect later. Yes, and so that's what we try to do,
6:02
Speaker 7: is bring those brands forefront for the patients and consumers
6:06
Speaker 7: through the provider and pharmacist.
6:07
Speaker 4: I love it.
6:08
Speaker 3: So I've seen some of our independence and chains will
6:12
Speaker 3: will put a bag stuffer. It'll be just a folded
6:15
Speaker 3: piece of paper that it'll have a QR code or
6:18
Speaker 3: something and it'll say, hey, you're on GOPE scan this.
6:21
Speaker 3: When it scans it, it takes them to their website
6:23
Speaker 3: and there's like a whole package of stuff that now
6:27
Speaker 3: they can enroll in. And the reason why I want
6:30
Speaker 3: our pharmacy operators to do this, do something like this
6:34
Speaker 3: and be as creative as you want, is your patients
6:36
Speaker 3: are going out to Amazon and spending that money anyway, right,
6:39
Speaker 3: so why aren't you getting that money?
6:41
Speaker 7: You know, for a long time, pharmacists have thought of
6:45
Speaker 7: sell as a bad four letter word. And what we
6:48
Speaker 7: try to say is what you just hit on, Todd,
6:50
Speaker 7: is it's not that you're selling them a product, is
6:53
Speaker 7: that you're proactively communicating what they are going to go
6:57
Speaker 7: home and as you said, try.
6:59
Speaker 8: To self educate on they're going to doctor Google.
7:01
Speaker 7: That's exactly right, and we'd rather them get it from
7:04
Speaker 7: a trusted source. And number one or number two always
7:07
Speaker 7: most trusted person is going to be your pharmacist. And
7:09
Speaker 7: so why not proactively tell them, Hey, if you happen
7:13
Speaker 7: to need this type of solution, here's what I would
7:17
Speaker 7: recommend for you, rather than letting them go find a
7:20
Speaker 7: source that isn't as trusted.
7:23
Speaker 4: So I love the way you frame that.
7:24
Speaker 3: All Right, we're in San Diego at the NACDS Total Strexpo.
7:29
Speaker 3: What do you like about coming to the TSE.
7:32
Speaker 7: This right, honestly, like one of the best things that
7:35
Speaker 7: we experience is getting to interact and learn. What I
7:39
Speaker 7: find in healthcare in general is one of my favorite things.
7:43
Speaker 7: Is how wonderful it is to bring new, disparate offerings
7:49
Speaker 7: together to have something uniform and new. So it's a
7:52
Speaker 7: weakness in healthcare and it's a strength and healthcare. The
7:54
Speaker 7: more we're able to engage with our providers and pharmacists
7:58
Speaker 7: and bring multiple disc Barrett solutions together for that patient,
8:02
Speaker 7: the better we are for total health, for everyone's health.
8:05
Speaker 7: And then an a CDs does just a wonderful job
8:07
Speaker 7: of bringing us all together.
8:08
Speaker 3: Armand is so good to see. You can't wait to
8:10
Speaker 3: have you got to get you on this week in pharmacy.
8:12
Speaker 4: Yeah, I'm looking forward to it all right.
8:14
Speaker 8: Thank you absolutely.
8:23
Speaker 3: Hey where you are here with AFT Pharmaceuticals Campbell Atkinson.
8:27
Speaker 3: Never met you, first time meeting you here at any CDs.
8:30
Speaker 8: How are you?
8:31
Speaker 10: Yeah, I'm going great to Yeah, no, no, having a
8:33
Speaker 10: great time at conference. It's been awesome over here from
8:35
Speaker 10: New Zealand. We're in New Zealand based pharmaceutical company. Now
8:39
Speaker 10: just kind of coming into the US and you know,
8:41
Speaker 10: having some fun out at conference, meeting some you know,
8:43
Speaker 10: big players in the market, and it's been a great
8:46
Speaker 10: experience so far.
8:47
Speaker 3: Excellent. So talk to me about the compounds, talk to
8:49
Speaker 3: me about the products.
8:51
Speaker 10: Yeah, absolutely, So we're at NACDS kind of promoting a
8:54
Speaker 10: liposomal range. We get a liposomal range of vitamins. We
8:57
Speaker 10: get a vitamin C, a vitamin D, and an I'm
8:59
Speaker 10: probablyduct got a natural digestive product, kiwisooth made from Kiwi
9:04
Speaker 10: fruit kind of you know, packed into chillbl tablets. Kiwi
9:08
Speaker 10: fruit has a natural enzyme actinident, which is the prote
9:12
Speaker 10: elytic enzyme. Helps with the breakdown of proteins. You know,
9:16
Speaker 10: real real good angles there with people on proton pump
9:18
Speaker 10: inhibitors GLP ones and things like that, and it's great,
9:21
Speaker 10: you know, natural natural product to address a lot of
9:25
Speaker 10: those issues.
9:25
Speaker 4: Yep.
9:26
Speaker 3: Now, did you have also a product that you were
9:29
Speaker 3: talking before we were recording. That's a it's a pain
9:32
Speaker 3: management product.
9:33
Speaker 5: Yeah, yeah, no, that's right, that's right.
9:35
Speaker 10: So we've got a centiment off an ibuprofen combination product.
9:39
Speaker 10: It's an RX product. It's coming to market Q one
9:42
Speaker 10: next year. We license license that product through Heegma Pharmaceuticals
9:48
Speaker 10: and we're really really excited about that.
9:50
Speaker 3: Excellent. All right, what else can you share with our
9:53
Speaker 3: listeners in engaging with you? We're going to have in
9:56
Speaker 3: the show notes a way to connect with Campbell. Are
10:00
Speaker 3: you on LinkedIn by the way?
10:01
Speaker 5: Yeah?
10:01
Speaker 10: Yeah, absolutely, I'm on LinkedIn Campbell Atkinson.
10:04
Speaker 5: You'll find me on there.
10:06
Speaker 10: And yet Yeah, I mean, if you've got a moment,
10:08
Speaker 10: I'd love to discuss a little bit about LiPo zomal technology.
10:10
Speaker 10: I feel like it's pretty new to market. We've been
10:12
Speaker 10: having a lot of conversations with a lot of people
10:14
Speaker 10: and kind of you know, educating. I'm on that and
10:16
Speaker 10: it's really kind of some impressive technology.
10:19
Speaker 3: Yeah, tell me tell our listeners about that.
10:21
Speaker 5: Share that Yeah, absolutely, absolutely So.
10:24
Speaker 10: Basically with the life of zomal technology, it's a you know,
10:28
Speaker 10: these vitamins and minerals are encapsulated and what's called a
10:31
Speaker 10: phosphorl lipid bilayer. Really it's just like a fatty membrane
10:35
Speaker 10: and that X is a protective barrier, so it protects
10:38
Speaker 10: the vitamin and mineral from getting broken down in your cut,
10:41
Speaker 10: and it's got an alternate route to be absorbed through
10:44
Speaker 10: the lymphatic system. And we've got some really good data
10:46
Speaker 10: as well in the case of our vitamin C and
10:48
Speaker 10: the vitamin D with eighty percent higher absorption and four
10:52
Speaker 10: times higher absorption respectively. And you know with the iron
10:56
Speaker 10: as well, plenty of people taking iron supplements with GI
11:00
Speaker 10: upset that kind of thing, and that can be pretty nasty.
11:04
Speaker 10: But again with that protective, protective carrier it, you know,
11:08
Speaker 10: it doesn't get broken down in the cup. People don't
11:10
Speaker 10: end up with those GI upsets.
11:12
Speaker 3: And yeah, I think of pregnant women too who need iron.
11:16
Speaker 5: Oh absolutely absolutely.
11:18
Speaker 10: And you know you get people that have stained from
11:21
Speaker 10: taking their iron supplements because of what it does to
11:23
Speaker 10: the card or they leaning on things like IP infusions
11:25
Speaker 10: every few months, and so it's a great alternative for
11:30
Speaker 10: those kinds of people and just keeping those iron levels
11:33
Speaker 10: tip top.
11:35
Speaker 3: So this is exciting. So quarter one of twenty twenty six.
11:39
Speaker 10: Quarter one of twenty twenty six will be launching the
11:42
Speaker 10: Combo Jesic tablets. Yeah, absolutely, Yeah, but we've launched the
11:45
Speaker 10: LiPo schets now available on Amazon in that installed distribution
11:49
Speaker 10: league now and that's kind of what's caught us a conference.
11:52
Speaker 3: All right, if you're listening and you're interested in these products,
11:55
Speaker 3: please go to our show notes. There's going to be
11:58
Speaker 3: a link to get ahold of CAM and the team.
12:01
Speaker 3: I'm gonna put a link in there with your email
12:02
Speaker 3: address and then yeah, look them up on LinkedIn as well.
12:05
Speaker 5: Yeah, fantastic, Thanks, thank you, really appreciate it. All right.
12:15
Speaker 3: And ACDs Total Store Expo twenty twenty five and I
12:18
Speaker 3: ran into Frank Harvey with Surescripts.
12:20
Speaker 8: Frank, it's so good to see you.
12:21
Speaker 11: Oh, great to see you, Todd as always all right.
12:24
Speaker 3: So different spaces, different things happening. Suurescripts is in every
12:28
Speaker 3: single one of the sectors of pharmacy, obviously, but let's
12:31
Speaker 3: talk about chain specifically and also the rise of the
12:38
Speaker 3: pharmacist role changing. There was a survey that you guys
12:41
Speaker 3: just completed. Talk to our listeners about that.
12:43
Speaker 11: Yeah, I really appreciate you asking about that, because you know,
12:47
Speaker 11: we look at pharmacy and say, how can we help
12:50
Speaker 11: free time up? What's the administrative burden that's really pulling
12:53
Speaker 11: pharmacy away from that patient contact, taking their time away
12:57
Speaker 11: from the things that they should be focused on. We
12:59
Speaker 11: know the future pharmacists and pharmacy is then providing that
13:03
Speaker 11: clinical care to the patient. So as we do our
13:05
Speaker 11: analysis and our latest survey said what are the things
13:08
Speaker 11: that are draining time from your day keeping you from
13:11
Speaker 11: being in front of the patient. And the number one
13:13
Speaker 11: thing that came out is having to deal with the
13:15
Speaker 11: pro authorizations that come their way, not just for the
13:18
Speaker 11: pharmacist but the pharmacist tech as well to deal with those.
13:22
Speaker 3: All right, so we remove that prior authorization block. Now
13:27
Speaker 3: we're spending more time with the patient to really dial
13:30
Speaker 3: into maybe some specific disease state. What else has come
13:33
Speaker 3: out of that data that you guys collected.
13:35
Speaker 11: So well, if you think about the data, the data
13:37
Speaker 11: is great. It points us where we should go to
13:39
Speaker 11: help remove really a time drain from the pharmacy. So
13:43
Speaker 11: the next step is what have we done as a
13:45
Speaker 11: company to try to take that away? Well, ideally, what's
13:48
Speaker 11: the best way to solve a pro authorization and that's
13:50
Speaker 11: to end the workflow when the physician is prescribing to
13:54
Speaker 11: clear that pro authorization to go out get the need
13:56
Speaker 11: and information from all the clinical records. Solve that with
13:59
Speaker 11: the a matter of seconds, so the physician doesn't even
14:03
Speaker 11: realize it's pre authorization required and it never shows up
14:06
Speaker 11: at the pharmacy is requiring a pro authorisation, So the
14:09
Speaker 11: patient is not inconvenience, the pharmacist is not inconvenience. And
14:12
Speaker 11: that's what our new technology does. Our touchless pro authorization
14:16
Speaker 11: clears those in workflow.
14:17
Speaker 5: You know, over time we.
14:19
Speaker 11: Will be able to work up to what we believe
14:20
Speaker 11: somewhere between sixty and eighty percent of the pro authorizations
14:23
Speaker 11: to be able to clear it in workflow, so they're
14:26
Speaker 11: never a time drained for pharmacy.
14:28
Speaker 3: And that will help with adherents because so many patients
14:31
Speaker 3: come out of their physician's office with a prescription that
14:34
Speaker 3: they never get filled because of something that's tripping them up.
14:37
Speaker 11: You're exactly right. So you know, thirty to forty percent
14:40
Speaker 11: depending on which study you read, of scripts that are
14:43
Speaker 11: written never get filled and so either the you know,
14:45
Speaker 11: the patient shows up there, the pharmacist says, I'm sorry,
14:48
Speaker 11: this is pro authorisation. We should have it cleared in
14:51
Speaker 11: a day, maybe two come back. Patients get busy, maybe
14:54
Speaker 11: they don't have other transportation to get back to the pharmacy.
14:57
Speaker 11: Maybe they're shut ins and just you know, they're one
14:59
Speaker 11: ride with to get them to the pharmacy that day
15:01
Speaker 11: and they can't get back. So the number of patients
15:04
Speaker 11: that fall off of therapy are never start on therapy
15:07
Speaker 11: because of this is you can take out as many
15:09
Speaker 11: of those barriers as possible, more adherents, more patients on therapy,
15:13
Speaker 11: and then many times the physician may not know the
15:16
Speaker 11: patient is not taking that medication. They may think the
15:18
Speaker 11: patient's been on medication for three or six months. The
15:21
Speaker 11: patient shows back up and that's when they find out
15:23
Speaker 11: that there's this issue.
15:25
Speaker 3: Frank Carvey with Surescripts, thank you so much for being
15:27
Speaker 3: part of the NACDS Total Store Expo Show.
15:30
Speaker 8: I appreciate you.
15:31
Speaker 5: Great to see you. Take care.
15:33
Speaker 1: Hey, did you know? The National Association of Chain drug
15:36
Speaker 1: Stores NACDS was founded in nineteen thirty three to represent
15:41
Speaker 1: and advance the interests of the chain community pharmacy industry,
15:44
Speaker 1: which includes drug stores, supermarkets, and mass merchants with pharmacies.
15:49
Speaker 2: Wow, that's ninety two years ago, and today, the NACDS
15:53
Speaker 2: represents over eighty chain member companies and supports the industry's
15:57
Speaker 2: growth by promoting its role as a provider of health
16:00
Speaker 2: care services and consumer products.
16:02
Speaker 1: These eighty plus organizations employ nearly three million pharmacy professionals
16:06
Speaker 1: who collectively fill over three billion prescriptions annually. The NACDS
16:11
Speaker 1: has a significant influence on pharmacy's future.
16:13
Speaker 2: You're absolutely correct. Through initiatives like supporting pharmacy education, advocating
16:18
Speaker 2: for policy and reimbursement reform, and partnering with organizations on
16:22
Speaker 2: crucial issues like food is medicine, and health technology, the
16:26
Speaker 2: NACDS is helping to build and strengthen now new in
16:30
Speaker 2: the next gen retail chain pharmacies.
16:40
Speaker 3: Ken Tye here at the NACDS Total Store Expo. Kenneth's
16:44
Speaker 3: so good to see Good to see you too, Todd.
16:47
Speaker 3: The growth of nine to eighty six has been nothing
16:50
Speaker 3: short of inspiring for me to watch this from the
16:52
Speaker 3: very beginning, and I'm just thrilled that you guys are thriving.
16:58
Speaker 3: There's a pharmacy owners out there that are making that
17:01
Speaker 3: jump from the single, triple five, ten twenty, and they're
17:07
Speaker 3: trying to become a regional chain. Regional chains are more
17:10
Speaker 3: important than ever with the collapse of rite AIDS, with
17:14
Speaker 3: the collapse of many independents who haven't been able to
17:17
Speaker 3: sustain talk to us about the nine to eighty six
17:20
Speaker 3: updates and mission and what you're doing. That's not just dispensing,
17:25
Speaker 3: it's also holistic health.
17:28
Speaker 4: Yeah, for sure.
17:28
Speaker 12: I mean from our vantage point, you know, I think
17:31
Speaker 12: that it is a tough market and they're not going
17:33
Speaker 12: to lie. We see a lot of our colleagues now
17:34
Speaker 12: are either shutting down or quite frankly closing shop and
17:39
Speaker 12: for multitudes of reasons and whatnot. But I think for us,
17:42
Speaker 12: it's you know, philosophically, we've always aimed to take care
17:46
Speaker 12: of the underserved, right, So that's how always been our mission.
17:50
Speaker 12: You know, as an immigrant to the country, that's something
17:52
Speaker 12: that was very close and dear to me, and so
17:55
Speaker 12: when we set out to expand our pharmacies and our reach,
17:59
Speaker 12: that's kind of always been top of mind, you know.
18:02
Speaker 12: So we've always gone into areas that we felt there
18:05
Speaker 12: was specific, specific need, and so that's guided us really well,
18:10
Speaker 12: you know, and there's specific marketplaces that we'll go into,
18:13
Speaker 12: these are areas that are very multicultural, very immigrant focused,
18:18
Speaker 12: and of course these folks have specific needs for example, language,
18:22
Speaker 12: cultural needs, right that are different than what you'll maybe
18:25
Speaker 12: you know accustomed to seeing out there and being in
18:27
Speaker 12: the Southern California marketplace and then a vaid marketplace. It
18:31
Speaker 12: really was, you know, honestly fit really well into what
18:35
Speaker 12: the needs were in that area. So we're able to
18:37
Speaker 12: capitalize on that, and the last few years we've been
18:40
Speaker 12: you know, grow in a really steady pace.
18:42
Speaker 4: I be doing this for almost twenty years now.
18:44
Speaker 12: It's crazy to think about it, but we're over fifty
18:46
Speaker 12: stores and we're actually have plans in place right now
18:50
Speaker 12: to double that in the next three to four years,
18:54
Speaker 12: and so hopefully we hit the hundred mark. And it's
18:57
Speaker 12: not as much about the number, is about the fact
18:59
Speaker 12: that there's a huge need, especially in light of some
19:02
Speaker 12: of my colleagues that are no longer in the marketplace.
19:05
Speaker 5: Right.
19:05
Speaker 12: It's created deserts, believe it or not, even in a
19:07
Speaker 12: very urban and very concentrated area like southern California. And
19:12
Speaker 12: when you have this need, then you got to find
19:14
Speaker 12: you know, actually just talking to a group right now
19:17
Speaker 12: up in the San Francisco area, and you would think
19:19
Speaker 12: San Francisco is like in densely popular, right, why is
19:23
Speaker 12: there a need that pharmacies are going out of business
19:25
Speaker 12: for multitudes of reasons, right, whether it's for reinbursement reasons,
19:29
Speaker 12: whether it's even from a standpoint of crime and etc.
19:34
Speaker 12: There's a multitude of reasons. And so now it's created
19:36
Speaker 12: pockets and deserts and the government has actually given out
19:39
Speaker 12: grants and things like that just to get people to
19:43
Speaker 12: consider opening shop.
19:45
Speaker 4: This is how crazy it is.
19:46
Speaker 12: Now if you couple that with something you talked about earlier,
19:49
Speaker 12: with right Day closures and again Walgreens potential closures, CVS downsizing,
19:54
Speaker 12: then that need becomes greater because patients are by far
19:58
Speaker 12: not needing less meds, the more meds because of you know,
20:03
Speaker 12: our expanded life expectancies and you know people you know
20:07
Speaker 12: have greater medication of advances now, so they're you know,
20:11
Speaker 12: it's just it just seems like it's it's right for
20:14
Speaker 12: a group that maybe has a sure niche in the
20:17
Speaker 12: marketplace to be able to continue to expand and grow.
20:20
Speaker 3: So I have talked a lot about long term care
20:24
Speaker 3: at home and where that's fitting is the independent community
20:29
Speaker 3: pharmacists shout out to like Sean Narron and Pittsburgh who
20:32
Speaker 3: started doing that twelve years ago. Where he started like concentrating,
20:36
Speaker 3: he's actually a closed door community pharmacy. Nobody walks into
20:40
Speaker 3: his stores because he does one hundred percent of his
20:43
Speaker 3: business his delivery. So when I think of nine to
20:45
Speaker 3: eighty six and your footprint and your growth, I know
20:48
Speaker 3: there's pockets of people in there that don't want to
20:51
Speaker 3: leave their home.
20:51
Speaker 4: They don't really want.
20:52
Speaker 5: To get out.
20:53
Speaker 3: So talk to me about how a regional chain can
20:56
Speaker 3: really start the delivery mechanism and logistics and supplements and
21:02
Speaker 3: delivering maybe food. Maybe there's other ways of becoming a
21:07
Speaker 3: service provider to people that can't get out of their homes.
21:09
Speaker 3: But what's nine eighty six doing in the realm of
21:12
Speaker 3: long term care at home?
21:13
Speaker 12: Well, long term care Homely, we do have long term
21:16
Speaker 12: care full closer operations, and so long term care home
21:19
Speaker 12: was really just another I thought it was a brilliant
21:22
Speaker 12: idea because at the end of the day, who really
21:24
Speaker 12: wants to leave their home? I mean, I mean honest,
21:26
Speaker 12: that's not really someone's top priority.
21:28
Speaker 5: Right.
21:28
Speaker 4: Your home is your comfort zone.
21:30
Speaker 12: That's where you enjoy peace and quiet and you know
21:33
Speaker 12: you might have had you know, your family grew up there, right,
21:36
Speaker 12: so you don't want to leave.
21:37
Speaker 4: I mean, nobody wants to leave.
21:38
Speaker 12: So if we're able to serve as that extension to
21:42
Speaker 12: allow them to stay at their homes for a longer
21:44
Speaker 12: period of time. Then it's all it's a win win,
21:47
Speaker 12: I mean, and you actually brought up something was brilliant,
21:50
Speaker 12: which is not just the delivery of those of medications,
21:53
Speaker 12: but maybe serving an extension of you know, what their
21:57
Speaker 12: needs are on a broader scale, right that it can
22:00
Speaker 12: include you know, you know, the purchase of even something
22:03
Speaker 12: as simple as tuothpaste, right, or something as simple like
22:06
Speaker 12: you said food, right, some of the typical things that
22:09
Speaker 12: they might not be as mobile and able to reach out,
22:12
Speaker 12: you know, of the house for those needs to be
22:15
Speaker 12: able to provide that, right. And of course with the
22:18
Speaker 12: long term care home, there's all this growth of the
22:20
Speaker 12: community healthcare workers where they can kind of serve as
22:23
Speaker 12: that social branch from the pharmacy to allow for them
22:27
Speaker 12: to have that connection.
22:29
Speaker 4: I think it's great.
22:30
Speaker 12: I mean, folks like Sean, we're pioneers, right, they're the
22:32
Speaker 12: ones who started all this. We just get to quite
22:35
Speaker 12: frankly learn from that and they hopefully expand on that
22:40
Speaker 12: to you know, provide even more care for those patients.
22:42
Speaker 12: And again it goes way beyond healthcare. It's just just
22:45
Speaker 12: overall you know, well being, you know, and so I
22:49
Speaker 12: think that it's going to be a growing model for sure,
22:52
Speaker 12: because it's costly to go into any facility, whether that's
22:55
Speaker 12: assisted living or definitely skilled nursing.
22:57
Speaker 4: And we're not even talking about hospitals, right.
23:00
Speaker 12: But if you don't take care of them well at
23:02
Speaker 12: home and they don't have the resources available to make
23:06
Speaker 12: that happen, then they have no other choice.
23:08
Speaker 3: Ken, this has been great. Thanks for sharing at the
23:11
Speaker 3: NACDS Total Store Expo. It's always good to see you.
23:14
Speaker 4: Oh, it's a pleasure, always the pleasures to see you.
23:16
Speaker 8: Todd, thank you, Take care.
23:25
Speaker 1: Hi.
23:25
Speaker 13: This is Lara Loveman. I run our Pharma Solutions group
23:29
Speaker 13: of Outcomes and we're here at NACDS TSE.
23:36
Speaker 3: Lara, it's so good to have you on the show.
23:38
Speaker 8: How are you.
23:39
Speaker 13: I'm doing great, Thanks for having me all right.
23:41
Speaker 3: So, NACDS Total Storexpo one of my favorite gatherings. It's
23:44
Speaker 3: so busy, it's very business driven. I kind of get
23:48
Speaker 3: lost in the weeds as a no, I'm not a pharmacist,
23:50
Speaker 3: so when we go to shows that are more clinical,
23:53
Speaker 3: kind of get lost sometimes in the deeper discussion. So
23:56
Speaker 3: business is one of my favorite things.
23:58
Speaker 8: To talk about.
23:59
Speaker 3: Your entire role and what you do at Outcomes is business.
24:04
Speaker 3: It's the business, it's the relationships that you're building with
24:07
Speaker 3: our manufacturers. Talk to us about that your role and
24:10
Speaker 3: how Outcomes is partnering with our farmer manufacturers.
24:13
Speaker 9: Yeah.
24:13
Speaker 13: I mean, so all of this started probably eleven years
24:16
Speaker 13: ago when we looked at our pharmacy capabilities, our technology.
24:20
Speaker 13: Our core company serves to help pharmacies run their business.
24:24
Speaker 13: It's a challenging time, it's super complicated. A lot of
24:27
Speaker 13: us still try to figure it out to this day.
24:30
Speaker 13: At the end of the day, everything that we do
24:32
Speaker 13: has to resonate with both the pharmacy and the patient.
24:34
Speaker 13: So I feel like we're maybe the in between, the
24:36
Speaker 13: translator the tech stack that opens up the conversation between
24:42
Speaker 13: what manufacturers have in the marketplace, their prescriptions, their vaccines,
24:47
Speaker 13: and the patient channel with pharmacies and their patients. So
24:53
Speaker 13: healthcare discussions are super private event. And this idea that
24:57
Speaker 13: you can market and try to do marketing left and right,
25:00
Speaker 13: I think can only go so far. And pharmacists play
25:05
Speaker 13: a massive role in patients and their health, and so
25:08
Speaker 13: what we try to do is elevate those conversations for
25:11
Speaker 13: them with our technology capabilities and then partner with our
25:16
Speaker 13: manufacturers to be that in between. But at its core,
25:20
Speaker 13: I think the success of what we do is because
25:22
Speaker 13: it's you know, John's pharmacy sending the conversation and the
25:26
Speaker 13: message out to their patient with a lot of the
25:28
Speaker 13: tools and resources that farm is working really hard on
25:31
Speaker 13: with their given you know, medication or vaccine.
25:34
Speaker 3: So when I started in our industry, I came out
25:36
Speaker 3: of telecom.
25:37
Speaker 8: It's been two thousand and four.
25:39
Speaker 3: The relationship between the farmer, manufacturer and the patient, it
25:45
Speaker 3: was the physician that they were really paying a lot
25:47
Speaker 3: of attention to. That's still the case, obviously, but since
25:51
Speaker 3: that time, I've seen pharma give pharmacists so much more
25:55
Speaker 3: attention because they realize, hey, you're seeing our patient nine
25:59
Speaker 3: times times more than the physician seeing and you're in
26:03
Speaker 3: the community and you're talking to everybody and people trust you,
26:06
Speaker 3: and I just I love the fact that they're finally
26:09
Speaker 3: really paying attention to what pharmacists are doing.
26:12
Speaker 8: In the communities.
26:13
Speaker 3: And then the information the education that they're bringing to
26:17
Speaker 3: the patient base based on the compounds, based on the
26:21
Speaker 3: the substances or whatever is happening. What have you seen
26:25
Speaker 3: over the years, because that eleven years has definitely increased
26:28
Speaker 3: the attention that pharma is giving to pharmacists.
26:31
Speaker 13: Well, I think we wish we could do like one
26:33
Speaker 13: size fits all and say, Okay, I'm going to do
26:36
Speaker 13: all physician investment or I'm going to do all pharmacy investment.
26:39
Speaker 13: And I think at the end of the day, you
26:40
Speaker 13: have to diversify your portfolio and understand that not one
26:44
Speaker 13: journey is going to be exactly the same. So I
26:46
Speaker 13: still think physicians, coming from a world of doctors are
26:49
Speaker 13: incredibly important, but there's less and less of them, and
26:53
Speaker 13: myself like I can't even get into a doctor appointment
26:55
Speaker 13: for two or three months. They're not accessible, they're not easy,
26:59
Speaker 13: and so I think, I think you have to kind
27:00
Speaker 13: of create your patient journey as a brand person and
27:05
Speaker 13: think through all the steps of that journey and how
27:08
Speaker 13: can you work through it. And so there's a good
27:10
Speaker 13: you know it is relevant to start with, you know,
27:13
Speaker 13: the doctor, but then pulling that through for the continuation
27:18
Speaker 13: of that journey for the patient because it's complicated and
27:20
Speaker 13: it's really long. The other piece is the obvious you
27:23
Speaker 13: know COVID, you know, elevated pharmacies in the role, and
27:27
Speaker 13: I think then we've got much more comfort around vaccines
27:31
Speaker 13: happening in pharmacy, So that I think has catapulted the
27:35
Speaker 13: pharmacy role. And I always think about you know, we
27:39
Speaker 13: did Women's Health Month this past May. We worked with
27:43
Speaker 13: a bunch of our outcomes team, the crew. We had
27:47
Speaker 13: a lot of female and male volunteers creating resources for pharmacists.
27:51
Speaker 13: On Women's Health Month, we decided to focus on menopause, right,
27:54
Speaker 13: and it's just one example of women's health. And I
27:58
Speaker 13: do think this is a really cool case to your question,
28:01
Speaker 13: so you know the relevancy of pharmacy. So menopause. Viosa
28:07
Speaker 13: is an Estellis brand they launched and they thought it
28:10
Speaker 13: was going to be a blockbuster drug, like it actually works,
28:12
Speaker 13: it helps women and.
28:14
Speaker 3: It's hot flashes things.
28:15
Speaker 13: Yes, hot flashes, right, and so who wants those? And
28:20
Speaker 13: turns out that it took a really long time to
28:24
Speaker 13: ramp up Viosa because big advertisement didn't necessarily work. Like
28:28
Speaker 13: women are really personal about their met health. It happens
28:32
Speaker 13: at a community level. They learned the hard way that
28:34
Speaker 13: you had to style at the ground level and so
28:38
Speaker 13: pharmacists are playing more and more in that role. So
28:40
Speaker 13: what we're trying to do with a lot of our
28:41
Speaker 13: partners from large chains to the independence is you know,
28:45
Speaker 13: empowering them, giving them all the tools to feel comfortable
28:48
Speaker 13: having those conversations vaccine seasons coming in what are going
28:51
Speaker 13: to be those hard like COVID three questions you're gonna
28:54
Speaker 13: get with some of those patients that maybe want it
28:57
Speaker 13: but don't understand like why should I get it? And
28:59
Speaker 13: so we're just giving them as many tools to feel
29:01
Speaker 13: comfortable to work at the top of their line.
29:05
Speaker 3: Yeah, our network concentrates in women's health. So doctor Archimba
29:09
Speaker 3: concentrates on a podcast called Sex Farm D and it's
29:12
Speaker 3: all about sexual health and women. And then doctor Daniel
29:16
Speaker 3: Plumber does Maternal RX and it's the it's almost like
29:20
Speaker 3: the baton giving from arch and Ba to Plumber and
29:24
Speaker 3: moving on in life and how that impacts not only
29:27
Speaker 3: women but the family and ultimately the community.
29:31
Speaker 8: What I really like about.
29:33
Speaker 3: Outcomes and what we've been doing and the time that
29:37
Speaker 3: we got to spend with you at Thought Spot is
29:40
Speaker 3: that you're not making it about really the prescription anymore.
29:44
Speaker 3: You're making about the treatment management and the patient management
29:48
Speaker 3: and prescription is just kind of like a part of it.
29:51
Speaker 3: But it's not like the future. The future is almost
29:53
Speaker 3: like the disease state management and the tracking and the
29:56
Speaker 3: data and the collection and the proactiveness that creates a
30:01
Speaker 3: healthier outcome.
30:02
Speaker 13: Literally, the way I think about it, it's like we're
30:06
Speaker 13: in these events and working in healthcare. I mean, pharmacists
30:10
Speaker 13: are in a like it is a grind, it's a battle,
30:15
Speaker 13: and it's a lot of really good people doing really
30:17
Speaker 13: good things. And so I think of us as a
30:20
Speaker 13: technology tool to help them really have the conversations that
30:24
Speaker 13: matter with their patients. They're not making. You know, we're
30:27
Speaker 13: past the days of how many fills can I make
30:30
Speaker 13: and how fast can I go. Let's automate as much
30:32
Speaker 13: as we can of that, and let's create an environment
30:36
Speaker 13: so that they are really healthcare providers and they want that.
30:41
Speaker 13: And I honestly, I gotta get tip my hat off
30:43
Speaker 13: to a lot of the pharmacies that we work with.
30:46
Speaker 13: I mean, they're the ones on the ground, and so
30:48
Speaker 13: I see us as sort of just a vessel of
30:52
Speaker 13: technology and tools and a lot of clinicians on our
30:54
Speaker 13: own team and pharmacists on our own team. But I'm
30:58
Speaker 13: a big believer in the work that these farmsmacy folks do,
31:01
Speaker 13: and so we're just really here trying to support it
31:03
Speaker 13: and through a lot of the support from manufacturers and collaborations.
31:08
Speaker 13: It's honestly, the whole thing is complicated and it survives
31:11
Speaker 13: on collaboration and the understanding you know, where the money
31:14
Speaker 13: flows and how to help it keep afloat.
31:17
Speaker 3: Laura love Man Outcomes. We very much appreciate you being
31:20
Speaker 3: part of the NACDS Total storex bysshow thanks for having me.
31:31
Speaker 5: Hi.
31:31
Speaker 14: This is Leith Bigler, vice President of Clinical Network Services
31:34
Speaker 14: at FDB and General manager of FDB VILA. I'm here
31:38
Speaker 14: with you from NACDS TSE.
31:44
Speaker 3: Hey there, it's so good to see you. Thanks for
31:46
Speaker 3: making this time to be on the Pharmacy Podcast Networks
31:49
Speaker 3: Coverage of the NACDS twenty twenty five. FDB, it's come
31:54
Speaker 3: a long way. I remember working with you and your organization.
31:59
Speaker 3: I don't know if it called FDB, maybe it was
32:02
Speaker 3: another component back in long term care days, but nonetheless
32:07
Speaker 3: we're here in a chain environment. So what focuses does
32:12
Speaker 3: FDB have now here at any CDs what's been the
32:17
Speaker 3: theme since you've been here.
32:19
Speaker 14: Yeah, well, you know, it's been great to be here,
32:21
Speaker 14: as it always is, and FDB having been around a
32:23
Speaker 14: long time, Like to your points, Odd, we've been providing
32:26
Speaker 14: services the industry for many years, a lot of that
32:30
Speaker 14: in more of a drug compendium type solution focus.
32:34
Speaker 5: We've been innovating in this space.
32:35
Speaker 14: For quite a while with that, improving drug content, improving
32:39
Speaker 14: the way that we keep patients safe, the way that
32:41
Speaker 14: we streamline the workflow for pharmacists, and then really all
32:46
Speaker 14: sides of healthcare. I would say at this event this year,
32:50
Speaker 14: one of the key topics has really been around redundancy,
32:53
Speaker 14: or rather the lack thereof, within the prescribing space.
32:58
Speaker 3: Okay, and then you wouldn't you When we started our interview,
33:01
Speaker 3: you mentioned Vella, So tell our listeners.
33:05
Speaker 4: What is Vella?
33:06
Speaker 5: Yeah?
33:06
Speaker 4: So FDV vila villa Yeah, yeah, it was.
33:10
Speaker 14: Actually any prescribing platform that we launched in twenty twenty
33:13
Speaker 14: two of March. We had met with an advisory board,
33:18
Speaker 14: a customer advisory board in twenty nineteen and the whole
33:22
Speaker 14: point was to ask questions and get their feedback on
33:24
Speaker 14: what can FDB do broadly to improve our customer's experience organically,
33:31
Speaker 14: some of these larger health systems PBMs, even pharmacies came
33:35
Speaker 14: back with as FDB ever thought about getting into you prescribing.
33:38
Speaker 14: I thought this was a compelling question. So we really
33:40
Speaker 14: started to take it serious and look at it. We
33:43
Speaker 14: built it, launched it in twenty twenty two. Our marketing
33:46
Speaker 14: team asked me, what do you want to call this network?
33:48
Speaker 14: And I said, as long as it doesn't have the
33:50
Speaker 14: word scripts in it or OURX in it, I care.
33:53
Speaker 14: And so they came up with FDV VILA.
33:57
Speaker 3: Well, that's funny. I love our ex but you're right,
34:00
Speaker 3: it's almost overused and it's understandable. So as a marketer
34:04
Speaker 3: you just try to be different so that you can
34:06
Speaker 3: stick out. And then there's always the domain issues to
34:09
Speaker 3: like follow up.
34:09
Speaker 5: With absolutely all every time.
34:11
Speaker 3: You turn all right, I'm always wondering when you and
34:14
Speaker 3: I have talked before, I always wondered in follow up,
34:18
Speaker 3: why did FDB decide to build any prescribing network in
34:22
Speaker 3: the first place.
34:23
Speaker 14: Well, you know, again, like coming back to the beginning,
34:25
Speaker 14: when our customers started suggesting it, we took it to
34:28
Speaker 14: serious heart. You know, FDB is so fundamentally involved in
34:32
Speaker 14: the creation of a prescription.
34:34
Speaker 8: We're providing decision support to the prescriber.
34:37
Speaker 14: We even do some of that work providing decision support
34:39
Speaker 14: and information to the patience or educational material.
34:43
Speaker 8: And so the question to come up, well, why don't
34:44
Speaker 8: we just.
34:45
Speaker 14: Actually deliver the prescription if we're helping creating the prescription.
34:48
Speaker 14: We felt like E prescribing has been around for you know,
34:51
Speaker 14: twenty years or so, and number one, it really hasn't
34:54
Speaker 14: changed much. The biggest change is the adoption, right, which
34:58
Speaker 14: has been a key driver. You give credit to where
35:01
Speaker 14: credits due for the you know, the uptake of leveraging
35:05
Speaker 14: E prescribing in the market. But fundamentally it hasn't really
35:08
Speaker 14: changed much. And so as we looked at it, we said, look,
35:11
Speaker 14: we think we can offer some redundancy, we can all
35:13
Speaker 14: offer some alternative services, and we especially believe that we.
35:17
Speaker 8: Can provide some innovation in the space that's much needed.
35:20
Speaker 3: Excellent, So let's talk about that a little bit more.
35:23
Speaker 3: How is VELA the answer to the lack of redundancy
35:26
Speaker 3: and e prescribing?
35:27
Speaker 14: So today almost every EHR system is directly connected to
35:34
Speaker 14: one single network. Some EHRs may use an aggregator application,
35:40
Speaker 14: but that aggregator application is connected to one e prescribing network,
35:44
Speaker 14: and so the problem you have is you have one
35:47
Speaker 14: a single line of failure. And I think what we
35:52
Speaker 14: learned tragically from the experience of Change Healthcare last year
35:56
Speaker 14: was any place that we are we are not redundant,
35:59
Speaker 14: and that we are single thread, it should be should
36:01
Speaker 14: be looked at very seriously because the impact. Although the
36:04
Speaker 14: impact of that may result in workflow breaking down.
36:10
Speaker 5: It may be more.
36:10
Speaker 14: Difficult to get you know, claims processed, maybe more difficult
36:13
Speaker 14: to deliver prescriptions, but what we're talking about is not
36:17
Speaker 14: being able to give patients the care that they need.
36:18
Speaker 8: If a patient needs a prescription and.
36:21
Speaker 14: We're we're sending over two billion, three billion transactions a
36:26
Speaker 14: year and that system goes down for even one week,
36:29
Speaker 14: our pharmacy retailers are not going to be able to
36:32
Speaker 14: keep up with the faxes, the phone calls. Patients are
36:34
Speaker 14: not gonna be able to get the prescriptions. It could
36:36
Speaker 14: really be a disaster. And so we look at it like, look,
36:41
Speaker 14: people should be using more than one network, We should
36:43
Speaker 14: be redundant, and we believe Veal is the answer to that,
36:46
Speaker 14: purely because we are the only other network in the
36:49
Speaker 14: market right now number one, but number two, we work
36:52
Speaker 14: with most of the stakeholders need prescribing.
36:53
Speaker 4: Already at the FTV level.
36:55
Speaker 14: We have these partnerships, we offer these solutions, we have
36:57
Speaker 14: contracts with them. So the idea of them leveraging our network,
37:01
Speaker 14: it makes a lot of sense.
37:02
Speaker 3: I think to a lot of people life, what excites
37:05
Speaker 3: you about You've been in the industry long enough to
37:07
Speaker 3: see things changing. I'm seeing massive changes in technology, the
37:13
Speaker 3: role of the pharmacist. What's what's exciting you right now
37:16
Speaker 3: in the pharmacy.
37:17
Speaker 14: You know what's exciting me is the talk around transparency,
37:21
Speaker 14: especially related to price. You know, we we as patients,
37:24
Speaker 14: if you take away our job for a minute, just
37:26
Speaker 14: we're just regular patients, and you know, we lack any
37:29
Speaker 14: visibility into cost and for drugs. And what excites me
37:32
Speaker 14: is that we're finally starting to talk about this at
37:35
Speaker 14: the hill level, you know, with policies coming down that's
37:38
Speaker 14: requiring transparency. I think it's a great step that real
37:42
Speaker 14: time pharmacy benefit is becoming available and that that.
37:45
Speaker 8: Providers can access it.
37:47
Speaker 14: I'm not totally sold that that's the right way to
37:50
Speaker 14: do it. I think it's one way to do it,
37:52
Speaker 14: but we're we leave that there's going to be more,
37:56
Speaker 14: I guess powerful ways to provide price transparency and involved
38:00
Speaker 14: the provider have to be there every time.
38:03
Speaker 3: Well, we appreciate you chiming into the NACDS Total Storexpo series.
38:11
Speaker 3: We would love to follow up with you at some
38:13
Speaker 3: of the other events, especially when we're talking about themes
38:16
Speaker 3: in the future of long term care pharmacy expanding into
38:19
Speaker 3: the home and remote patient monitoring and so many other
38:23
Speaker 3: things that there's going to be massive amounts of data
38:26
Speaker 3: increasing that's going to be attached back to that patient
38:28
Speaker 3: record and FDB is going to be right there in
38:31
Speaker 3: the middle of it.
38:31
Speaker 8: So I'll be I'll be following up with you.
38:33
Speaker 14: You will be here, and I would I would tag
38:35
Speaker 14: a little you know, add this to their veterinarian what
38:37
Speaker 14: an exciting space. FILA is the only national veterinarian you prescribe.
38:41
Speaker 8: Network and so I would love talking to you about that.
38:44
Speaker 14: Our progress and we're getting to the point where veternarians
38:47
Speaker 14: can fully electronic and including control substances to retail pharmacies.
38:51
Speaker 5: So let's talk.
38:52
Speaker 3: Hey, that's a future podcast, Yes sir, all right, thanks
38:55
Speaker 3: so much.
38:55
Speaker 5: Thanksgiving.
39:02
Speaker 3: Melinda here with me at the press booth from Parcel Health.
39:06
Speaker 3: Melinda's so good to see you.
39:08
Speaker 9: Oh, so good to see you, Todd.
39:09
Speaker 4: It's been a wonderful weekend, all right.
39:11
Speaker 3: An ACDs our chain pharmacies throughout the country more important
39:16
Speaker 3: than ever, especially with the closure of write aid and
39:19
Speaker 3: some of our independence struggling. We have to have profitable organizations.
39:27
Speaker 3: We have to have services to support public health. Talk
39:31
Speaker 3: to me about an ACDs from your perspective and why
39:34
Speaker 3: you invest to come here and how it's going.
39:37
Speaker 1: Yeah.
39:38
Speaker 9: Absolutely, ANYCDS is one of the most important shows for
39:41
Speaker 9: us every year, and at Parcel Health this past year
39:44
Speaker 9: we've seen just immense success with working with a lot
39:48
Speaker 9: of large hospital health systems like UVA held well Star
39:52
Speaker 9: Health System, Allegony Health Network in Pittsburgh. We've just had
39:56
Speaker 9: so much success with health systems and we were only
39:59
Speaker 9: able to be so successful with them because we were
40:02
Speaker 9: conscious of their costs, because we add to their revenue,
40:05
Speaker 9: not take from it. And so here at any CDs
40:09
Speaker 9: knowing it's one of the biggest shows that retail chain
40:12
Speaker 9: partners are here. Our goal has been really to find
40:16
Speaker 9: a good first retail partner to bring this, uh, bring
40:20
Speaker 9: the tullytoob to market with the tellytoop is the world's
40:23
Speaker 9: first and only paper pill bottle, and it is an
40:26
Speaker 9: incredible product. It's the better pill bottles, the pill bottle
40:29
Speaker 9: of the future, more sustainable, more durable, better all around.
40:34
Speaker 9: And so here at an A CDs, we've just had
40:36
Speaker 9: just really really wonderful conversations. To be fully honest, you know,
40:41
Speaker 9: I wasn't sure what to expect coming in. I think,
40:44
Speaker 9: you know, Todd, what you iterated at the beginning of
40:46
Speaker 9: the conversation about, you know, uncertainty and challenges. But it's
40:51
Speaker 9: just been awesome. I mean, we've been here, We've spoken
40:55
Speaker 9: to so many retail partners, and the appetite for chain,
41:00
Speaker 9: for innovation, for sustainability, for something that is going to
41:03
Speaker 9: be cheaper and better. The hunger is there, and I
41:07
Speaker 9: just love it.
41:08
Speaker 3: I'm very inspired by your organization. I like hearing about
41:13
Speaker 3: the mix of settings where you're in hospital systems. You're
41:18
Speaker 3: at Blueberry Pharmacy in Pittsburgh with Kyle.
41:21
Speaker 8: Mccarmick and his team.
41:23
Speaker 3: Talk to me about the waste that the status quo
41:28
Speaker 3: is placing on the industry from the plastic and everything
41:31
Speaker 3: and why Parcel Health is really standing out with what
41:34
Speaker 3: you're doing.
41:35
Speaker 9: Yeah, so, you know, the United States alone, we the
41:38
Speaker 9: spends more than eight billion plastic prescription pill bottles. At
41:42
Speaker 9: the very least, there's definitely more than that that we
41:44
Speaker 9: go through from just a waste perspective, and a lot
41:47
Speaker 9: of these plastic pill bottles they are not it's really
41:50
Speaker 9: hard to recycle them. Most of them end up in
41:53
Speaker 9: landfills if not sent abroad to you know, other countries
41:56
Speaker 9: for processing, so it ends up sort of polluting other countries,
42:00
Speaker 9: one of it being Malaysia. I grew up in Malaysia.
42:03
Speaker 9: My parents still live there, my brothers still live there.
42:05
Speaker 9: So a lot of the plastic waste from the United
42:07
Speaker 9: States gets shipped to other countries for processing. So this
42:10
Speaker 9: has been a really personal mission for me as much
42:12
Speaker 9: as it is professional because I am also a pharmacist
42:15
Speaker 9: and so, you know, really wanting to reduce the amount
42:18
Speaker 9: of plastic wasts that we generate in healthcare has been
42:22
Speaker 9: sort of top of mind for us, and so at
42:24
Speaker 9: Parcel Health when we develop tull YouTube, the world's first
42:26
Speaker 9: and only paper pill bottle, our goal has been to
42:29
Speaker 9: you know, not only reduce the plastic waste. But to
42:32
Speaker 9: make it more sustainable, make it better, Right, what can
42:34
Speaker 9: we make in terms of a prescription packaging that can
42:37
Speaker 9: meet today's demands better than what plastic vials could do?
42:41
Speaker 9: And so with the tullytube, you know, it is much
42:43
Speaker 9: sturdier it, you know, knowing how much how many prescriptions
42:47
Speaker 9: just shipped across the country. Now, it holds up much
42:50
Speaker 9: better in transit. It keeps medications much cooler during you know,
42:54
Speaker 9: sudden heat. You know, if it's sort of left exposed
42:56
Speaker 9: to under the porch or by the window, it can
42:59
Speaker 9: really keep medicasions cooler. And because of the materials and
43:03
Speaker 9: the way that we designed it, it is actually cheaper
43:05
Speaker 9: than plastic bials. And I know that is so shocking.
43:09
Speaker 9: And I think that's been one awesome thing to share
43:11
Speaker 9: here at any CDs with our retail partners, because that's
43:14
Speaker 9: the top of their mind, right, They're like, I see.
43:15
Speaker 4: That this is a great product.
43:16
Speaker 8: I love it.
43:17
Speaker 9: It's beautiful, but what is it going to cost me?
43:20
Speaker 9: And it's wonderful to be to say, hey, look, we've
43:22
Speaker 9: been working with these health systems, and you know, health
43:25
Speaker 9: systems they also face similar challenges in terms of margins.
43:29
Speaker 9: They've seen our product, they've seen our pricing, and we're
43:32
Speaker 9: at cost parity, if not cheaper, and we're saving them
43:35
Speaker 9: a lot of money.
43:36
Speaker 3: Well, and this has been wonderful to catch up with you.
43:38
Speaker 3: Like I said, it's inspiring what you guys grow at
43:41
Speaker 3: Partial Health. Give our listeners a way to get a
43:44
Speaker 3: hold of you. The best place to go, Oh.
43:46
Speaker 9: Absolutely, head onto our website www dot parcelhealth dot co
43:51
Speaker 9: and parcel spelled p r CL health dot co. That's
43:54
Speaker 9: the best way to get a hold of us.
43:56
Speaker 3: Thank you so much, Thank you so much.
43:58
Speaker 8: Todd