Let your people be the humans they've spent all their life training to be - Interview with John Sills of The Foundation

Punk CX: Customer Experience Insights with Adrian Swinscoe · Mar 1, 2023 · 47m

Today’s interview is with John Sills, Managing Partner at the customer-led growth company, The Foundation. John joins me today to talk about his new book (The Human Experience: How to make life better for your customers and create a more successful organization), three myths that get in the way of injecting more humanity into experience and seven behaviours and five enablers that help companies and brands deliver a more human experience amongst some other things.

This interview follows on from my recent interview – We need to move leadership from the job of one to the job of the many –…