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#636: Building resilience in customer service operations with John Finch, RingCentral
What would happen to your business if your customer service operations went down right now? Do you have the tools and strategies in place to handle a sudden crisis, or would your contact center be scrambling to meet demand?
Today, we’re discussing how AI and cloud-based solutions can help organizations manage crises and enhance customer service operations with John Finch at RingCentral. We’ll explore key strategies for building resilience in customer service, particularly in response to recent IT outages.
John Finch leads product marketing at RingCentral for the customer engagement portfolio…
The skinny
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